Contact Supra eKEY Support

by Jeter03

My complaint with supra starts with the fact that if you show up to a key box that is out of cell phone service range you can’t open the key box if your key has not updated for the day so you are stuck not being able to open the key box. The app should be independent of cell service or daily updates that apparently have to be manually run even though the automatic update is already selected. Next they released a faulty update that has major known issues that won’t even allow me to open key boxes and they just tell me to keep waiting instead of rolling back to a working version. Not a company that understands their customer base. Realtors need to be able to access key box all the time anytime not when it’s convenient for the app or it’s developers. Mission critical failure!

by Broker Ron

Standing outside 2 homes. Both with Supra. I couldn’t access one so I called Support. It was nearly 100F in south Florida that day. I had husband and wife buyers, their 2 children under 4, and a grandparent. All stuck outside. I called support to be told to do everything I had already tried. So that was a waste. I then walked next door and accessed this second box which required CBS.

Ultimately the highly trained professional, after talking to me like I was sitting in the comfort of my A/C office without clients staring at me, said “well I guess there is nothing more I can do for you”.

Yes there is, give me back the money I paid for technology that when it fails you don’t what is wrong and leave me hanging. That’s what you can do!!!!

#mustbebetterlockbox

UPDATE: it took you nearly a month to acknowledge this feedback and your best reply is “send us an email in private”. A month. A MONTH TO REPLY.

YOU HAVE A CUSTOMER SERVICE ISSIE. FIX IT. IM TIRED OF PAYING FOR “sorry there isn’t more I can do for you”

Question: if you can’t identify and resolve an issue, then who??? It’s your product after all.

by ZachJ556

This app is an absolute dumpster fire. Can’t even open a door for a showing if your out of cell service and haven’t updated it (which why can’t they just do an automatic update or make the app independent from cell service). When it does work it takes FOREVER to open the box and usually takes 3 or 4 times of closing and opening the app and toggling the Bluetooth on and off before it will work. Setting up a lock box for a listing is an even bigger pain. You can’t see what your typing and it it lags. The app also randomly crashes and needs reopened etc. can’t believe this is the app I’m required to use by my realtor association with no alternative.