Supra eKEY Reviews

by CorretorBrsileiro

This technology works whenever it wants. Sometimes it works fine but sometimes just doesn’t work. Support takes a long time to get back to you and when you are at a property’s door with client melting on a 100F in Florida, nobody wants to wait to make this technology to work and you just can’t show the property and do your work. I lost a few clients because of Supra but unfortunately some realtors are still insisting on using it... but risk for them to lose a showing and a potential client.

by Bfbcjens S

I go to do a showing and check to see if SupraeKEY is ready. I’m in the car and It opens then immediately closes. I try to open it 4 times but it repeats and closes just as I open SupraeKEY . I’ve see a lot of people with iPhone 12 have the issue. They’re lucky they have a deal with the local MLS because boy they’d be screwed if they didn’t. I will bring this up at the next meeting to attempt to see if there is another system that works when we need it to.

by Broker Ron

Standing outside 2 homes. Both with Supra. I couldn’t access one so I called Support. It was nearly 100F in south Florida that day. I had husband and wife buyers, their 2 children under 4, and a grandparent. All stuck outside. I called support to be told to do everything I had already tried. So that was a waste. I then walked next door and accessed this second box which required CBS.

Ultimately the highly trained professional, after talking to me like I was sitting in the comfort of my A/C office without clients staring at me, said “well I guess there is nothing more I can do for you”.

Yes there is, give me back the money I paid for technology that when it fails you don’t what is wrong and leave me hanging. That’s what you can do!!!!

#mustbebetterlockbox

UPDATE: it took you nearly a month to acknowledge this feedback and your best reply is “send us an email in private”. A month. A MONTH TO REPLY.

YOU HAVE A CUSTOMER SERVICE ISSIE. FIX IT. IM TIRED OF PAYING FOR “sorry there isn’t more I can do for you”

Question: if you can’t identify and resolve an issue, then who??? It’s your product after all.

by Rdbnrb

Supra has gone down Hill fast. If you are showing properties and are in an area with no internet service and you don’t have the recent update then forget about showing that property. I should not have to remember updating versions before Showing properties. I am so sick of having to power down my iPhone and reboot just to get it to work half the time. For years this was flawless but in the last 6 months it is garbage. So dissatisfied with this garbage and their useless customer service.

by ZachJ556

SupraeKEY is an absolute dumpster fire. Can’t even open a door for a showing if your out of cell service and haven’t updated it (which why can’t they just do an automatic update or make SupraeKEY independent from cell service). When it does work it takes FOREVER to open the box and usually takes 3 or 4 times of closing and opening SupraeKEY and toggling the Bluetooth on and off before it will work. Setting up a lock box for a listing is an even bigger pain. You can’t see what your typing and it it lags. SupraeKEY also randomly crashes and needs reopened etc. can’t believe this is SupraeKEY I’m required to use by my realtor association with no alternative.

by Upset Realtor

I purchased a new iPhone and Apple Watch Christmas 2020 because I wanted to be able to open Supra lock boxes from my watch instead of having to carry my phone. According to Supra ekey the Samsung watch was not compatible with SupraeKEY so it would not work on that watch. Since buying the new devices SupraeKEY on my Apple Watch as only worked twice. I spent over $1000 and I am still not able to open the lock boxes with my Apple Watch. I could have just kept my Samsung watch and phone. I am not happy and ekey is blaming it on Apple and Apple on Supra eKey. I don’t really care who is to blame. I just want it fixed.

by Jeter03

My complaint with supra starts with the fact that if you show up to a key box that is out of cell phone service range you can’t open the key box if your key has not updated for the day so you are stuck not being able to open the key box. SupraeKEY should be independent of cell service or daily updates that apparently have to be manually run even though the automatic update is already selected. Next they released a faulty update that has major known issues that won’t even allow me to open key boxes and they just tell me to keep waiting instead of rolling back to a working version. Not a company that understands their customer base. Realtors need to be able to access key box all the time anytime not when it’s convenient for SupraeKEY or it’s developers. Mission critical failure!

by RealtorBHHS

I’ve been on hold for over 45 min now waiting for tech support because my phone won’t sync with key lock box. Message says they are experiencing high volume of calls. This same issue happened to coworkers of mine yesterday. Worked great yesterday for me and figured maybe it was operator error for coworkers. All is updated on my phone and my membership is current. Never had a problem with old app. This is unacceptable and unfortunately this is the standard lockbox support company in Arizona. Waiting for listing agent to bring key so I can show home. She said she had issue yesterday as well.

by Anon MN

It’s very embarrassing to have a client with you and you can’t get the box to unlock. Not sure if the battery was dead or the rain pouring down on us hindered the box’s performance but we had to walk away from the listing.

On average, it takes 3 attempts per box for the key to be released. Not worth the money and recurring fees for potential buyers to walk away when a combination lock works 100% of the time.

Billing cycles are not clearly outlined and no documentation available. Overall, poor technology for what all realtors have to pay.

by Michigan Realtor®️

Where do I even begin describing the problems with these Supra lock boxes? Everything from their customer service, accessing the lock box, managing their app, having no other backup way to access the boxes? What an absolute joke of a company. This creates more problems than I can count. Forget about keeping your password with this website. Need help accessing the box while you & your clients are standing outside in the heat/cold? Sit on hold for an hour! Don’t waste your money on this crap, save your time and money.

by TEXAS FOREVER!

The Supra eKEY app succeeds magnificently in one area: making you look incredibly unprofessional.

I can get over the UI being ugly; fine, it's just a tool to open doors. What's entirely unacceptable is SupraeKEY refusing to communicate with lock boxes until you hard reset your iPhone. This has been a consistent problem with the eKEY app and is not being fixed. Time is valuable in the real estate industry, I prefer not to waste it paying for a terrible product that doesn't work.

iPhone 7, latest iOS release.

by Yoloboii

SupraeKEY and this company works, but it is so difficult to get your key set up. Once you do, they use a predatory method of billing in that you owe for months you didn’t use if you want to use it currently- unlike every other subscription service. They only have as much say in this because of the monopoly they have on realtor services. Bad company.

by Zaksinho

SupraeKEY works great; however, if your iPhone is set to dark mode, the text does not invert correctly and nothing is readable when programming the key box. It took me months to figure out what the issue was, I thought it was SupraeKEY but when I changed my phone settings to light from dark mode, voila, everything was readable. Please consider making an update to address this.

by Mr.bullion

SupraeKEY serves its general purpose well. It’s not flashy, but when it works, it works well. However, more often than not, SupraeKEY doesn’t utilize the Bluetooth properly for opening boxes. I have to carry around my old physical key at all times as a backup, since SupraeKEY doesn’t always communicate properly with the Bluetooth boxes. Hopefully the new update will address this issue.

by Kissy Smoochy

Not sure what happened because I've been successfully using SupraeKEY forever, but today when I open SupraeKEY it opens for a split second and then closes. Somewhere a glitch. I am an iPhone 12 Pro Max user and I cannot completely delete SupraeKEY from my iPhone library to reinstall. Anyone know how to do that? The online instructions for doing so must have change because there's no "delete app" from my library option.

by Ipad Ryan

It usually works first try. I find it works best when you close SupraeKEY and reopen it at the beginning of your tours. It seems to lose its Bluetooth connectivity if it remains open multiple days and requires closing and reopening. Also, make sure you aren’t connected to anything else. I have had issues when I was too close to my car when my car was still running.

by SwamiPeter

Having used both systems, I can assure anyone thinking about getting SupraeKEY that they should go ahead and do it immediately. SupraeKEY is as simple as they come, works perfectly, updates nearly instantaneously - even on the go - and has never failed me once.

The previous system, where I had to carry an extra little device, was really a pain. A couple of times I had forgotten the device and then had to run back home, being totally embarrassed in front of my clients (which I deserved!). I realize this is my fault, but nonetheless, there it is. With this new app, I never have a situation like that, the lockbox is opened up, it’s just a non-issue, as it should be. I heartily encourage my fellow realtors to get SupraeKEY ASAP.

As to why some people have chosen to pan SupraeKEY in the reviews, I cannot say. It makes no sense to me. Perhaps it is folks from another app company trying to sabotage SupraeKEY, but I really have no idea. All I can say is that it makes no sense to trash SupraeKEY because it works perfectly!

by Realtor Sunshine

Talented people at Supra! But I cannot believe everyone has not given the new and old app 5 stars! I have used both since it can out. Never a problem. If you are having a problem it had to be your phone. I gave an older Apple and never had a problem. And their tech support is great if you have one.
SupraeKEY helps you be the professional you should be!
Keep it up Supra!

by Retroprty

SupraeKEY is WONDERFUL! I have had literally 0 issues with it, it works immediately and the updates take about 2 seconds.

I was hesitant to get SupraeKEY after reading all the negative reviews, and I don't ever write reviews for apps, but I felt this one needed someone to speak out on its behalf and let everyone know that it works exactly as expected, with 0 issues. Please don't let the other negative comments sway you into not getting SupraeKEY. I also spoke to the realtor association in my city and the representative there also said she's never had any realtor call and say they had any issues with SupraeKEY .

Choose this over the Supra remote simply because it's conveniently built into your phone and takes seconds to unlock any door, so you don't have to carry an additional device with you, and I believe it's cheaper too. Overall, a win win!

Thank you for creating a great application that actually works Supra! ❤

by WDWKevin

I have been using SupraeKEY for three years now and I've never had a single issue with it. Always open a locked, never crashes, couldn't ask for anything more from an app. It's a very basic app, and works just as it supposed to. Our local association is doing away with the old active key system so many agents will be installing this up. If you're in the Orlando area, I have no fears, SupraeKEY is amazing and you'll be happy to have it instead of the old active key.

by Lessiejane

I get that the aesthetic of SupraeKEY is better, but has less functionality and information than the previous version.

The handling of the roll of of SupraeKEY by both Supra and the participating MLS’ was less than dismal. I lost access to two of the three MLS’ I was on when I reset and downloaded the new app as instructed by SupraSupport, who initially refused to help me.

Now it’s the weekend and my MLS’ are closed so all my clients are cancelled, including my Zillow lead who I paid $1,000 to contact(yes 1 lead is $1k in my market).

So the monetary value I’ve lost is at least $1k and if I had a commission $20k.

Also if you’re thinking I wasn’t proactive, I called my MLS’ and Supra Support yesterday to ensure I’d have access today and all assured me I would. Big thumbs down for the new release.

by GummyJelly

Just awful this new update. The design is horrible, I can’t even look at my previous readings from each lockbox as I was able to. The history would just stay on SupraeKEY and now it’s all gone and I would have to recheck each one again so it will disappear again. Font is very small as well. Old layout was just fine, why change it completely? I downloaded this update by mistake as I read horrible reviews on it but I must’ve clicked on update by mistake while updating my other apps. 👎👎👎

by Bsudknffddh

When I click on the button to update credit card, it doesn’t work. The keyboard doesn’t show up to type the numbers, although the button to change credit card month/day works. I tried to do the same thing on PC, for some reason it doesn’t work on PC either, the button to change credit card number either has an error sign or isn’t there.

by Bri The Real Estate Guy

I am a listing agent that uses all the functionality of SupraeKEY (and the old one) on a regular basis. However, the new app is terrible! Now, when programming boxes for new locations it’s nearly impossible to see what you’re typing while you’re trying to actually type in the highlighted field. The keyboard gets in the way of the field that you’re supposedly trying to enter data into. Additionally, setting opening and closing hours doesn’t always work properly. Weekend appointments don’t seem to be able to be set to the half hour. Clearing the lockbox data doesn’t seem to work despite the program telling you it works.

by Barb Siam

I updated occurring to your files a week ago the version 5.1. etc. but yet SupraeKEY on my phone keeps having I notice for me to update I go back to try to update again and then it seems to be telling me that I’m fine but I can’t seem to get rid of that notice that I have to update. It’s driving me crazy how can I get rid of that update notice? Collins

by Titobertomy

After updating the software of my iphone7 I could not open more supras

by Barbshrew

I like the fact that we don’t need to update with cell service while at properties anymore. We are in an area that doesn’t always have cell service nearby. No problems with this one!

by Taylor Gutierrez

I love the added ability to open lockboxes with my Apple Watch! No more fumbling with my phone while I’m showing homes to customers! Plus, I feel a little James Bond-ish when opening a lockbox with my watch...it definitely adds “cool” factor. 😎