Taskrabbit - Handyman & more Reviews

by Tiff708

Things happen. Home improvements are a messy but common needs that are usually headaches depending on who you work with. I scheduled a service for simple mounting of shelves. Tasker didn’t show up. Ok maybe something happened. The craziest part is the customer support. I chatted with a Jesmine about the situation and all she could say was oops you may have lost the entire morning waiting for service but we aren’t in control of the contractors who use our app and we certainly can’t hold them accountable to best practices on Taskrabbit . No remedy, no help with finding someone else, no consideration to a user like me who is paying for service. USE THIS PLATFORM AT YOUR OWN RISK. Expect contractors to upcharge significantly for service due to platform use fees. I was thoroughly surprised by the hourly rates that were nearly 30% more than what would be charged using an app like Thumbtack. Disappointed is an understatement. Now let me go find some competent and reliable help for my very common household installation needs. Yikes. Terrible experience and poor customer service.

by Shadow917

Abhorrent company. They have no moral standards or professional ethics. And, they are the epitome of utter greed and contempt. After I was painfully vetted following a glacial period of time, I was instructed via an email, it could take months before I was able to begin working due to the high demand of taskers in my limited area. I live in NYC. Manhattan. Not in the mountains of Montana. I find it incredibly difficult to believe there were no tasks available. I find it also incredibly difficult to accept that they essentially command over 30% of your wages. That’s so alarming. I finally reached out to customer service and they responded with a simple statement. Essentially, that this process could take months if not years to start acquiring jobs. At that point, I completely deleted my app, accepted that I was going to lose $20, and call it a day. I’ve had other friends in similar situations with TR. Honestly, Taskrabbit and this company are a waste of your time. They are an absolute train wreck and I would not be surprised if they went out of business within the next year or two. Avoid at all costs. Good luck actually talking to a real, human person.

by Gpezon

Task rabbit actually robbed me. I have proof of a conversation I had with a tasker who convinced me they had the experience to move and set up a Murphy bed and help me move my 1 bedroom apt down the street- they mentioned they were going to come WITHOUT DOLLIES and just bring a friend who has more experience. At this point, I said, excuse me? I’ll just find another tasker- and they said, no we will get dollies and be just fine!! They showed up and took the entire day to move my Murphy bed, broke the bed and made it not functional (a $2000 bed) and then I was left to hire another company to fix and install the bed, then I spent the rest of the day myself moving my own stuff to my new apartment. Task rabbit hurried me to pay for the task and then said they can help me investigate the case- I spent $1200 on task rabbiters for the day and task rabbit refunded me NOTHING because the taskers spent the entire day working on my Murphy bed, which in the fine print they say they don’t cover any expenses for damages to Murphy beds.. so i was out $1200 for the time if the taskers, $500 more from another company to fix my bed, and wasted my whole day moving which is what the taskers were hired to do and convinced me they were qualified to do. NOTHING from task rabbit- a disgrace for any company who treats customers like this. I will never use task rabbit again- please do not support this company!

by Kirstynlia

I booked a tasker to help transport and set up chairs/decorations for our small wedding ceremony. From the beginning, my tasker was super unresponsive. Then there were technical issues with Taskrabbit which caused the tasker not to get a notification about my request, in spite of the fact that on my end, the request showed as received. Not sure if this is some kind of software bug, but long story short, we needed the tasker at 2:30 and couldnt get the issue resolved until after 1, by which time, the tasker had stopped responding to my messages all together and left us scrambling. Additionally, there were no other taskers available in our area on such short notice. Husband and MIL ended up setting up everything themselves and as a result, our wedding was late and everyone had to spend the afternoon scrambling (as they of course had to go home, shower and change before the ceremony after setting up chairs).

Bottom line, Taskrabbit may be okay for getting someone to help out with some random task that can be done whenever (like raking leaves) but if you need help with something that requires help at a specific time (like event set up or moving) id say Taskrabbit is a hard pass.

Im extremely disappointed and will definitely never use Taskrabbit again.

by Unsatisfied Cuatomer

This company has total extravagant prices . Some charge over $100 per hour work and require a minimum of 2 hours. I used a Jospeh B the first time I was new at task rabbit he is young and wanted to help so I put a nice review. He became my handyman after and took over 18 hrs to mount simple staff bed. Dresser desk and a rope for curtain in bedroom was mounted wrong 3 times in 4 hrs. Another handyman came yesterday and took him 15 min to mount same rope . This handyman was cheaper $32 per hour and took so long to do the smallest job. He is stubborn is his way even if he has no clue what he is doing . I ended up paying him more than all the furniture I got cost wise and still mostly in boxes . Don’t use him. He needs to hook up with an experienced handyman for serious time before he can take on jobs adding that he is NOT A HANDY MAN . After 5 visits he finally said he will bring the right drill since he could not make a hole in a cement wall and blamed the wall for that. The issue is that he doesn’t have the drill and holes were not properly made. He did not used anchors so all gave in open and all walll had to be fixed to add holes again. Unreal . Task rabbit is not even aware of the personal experience. Anyone can apply to be an employee at task rabbit. My building handyman does much better for a tip and they were amazed how poorly the work was done

by Help Here Please....

I have been a user of this service for ~5 years. I’ve forgiven a significant amount of mistakes or damages over that time, including when I was woken up by the Gas Department because a Tasker left the gas on in my apartment the night before or when their massive data breach exposed millions of customers data. This week was the first time I ever complained to them that I expected a refund. My closet was completely destroyed by one of their reps. The shelf, bars, and everything on either collapsed after the Tasker loaded my entire wardrobe on two bars because she couldn’t reach the other level and never told me. I asked TR to refund me the cost of the cleaning and for $100 to hire a new Tasker to organize my closet since my building already repaired the hardware. Instead of providing any assistance, they continued to make “offers” to reduce the amount they would pay me. Their “final offer” is only equivalent to the cost of the Task which was never completed. I originally hired them to save me time from having to clean my apartment, but now it’s 10xs worse and I’m going to have to pay more for someone to fix the mess resulting from their incompetence. TR lost a loyal customer today because I will never trust your service again.

by Coralfiend84

I am not at all the type of person to leave a review— especially not a bad one! But I downloaded Taskrabbit with the hope of delivering a cake to a loved one. I schedule the task days in advance and communicated with the tasker. However when it came past time that the cake should be picked up, no response from the tasker— I called the bakery, who said no one had come. Then I checked Taskrabbit and the task was cancelled! I tried to desperately contact their slow and cumbersome customer service and spent a good 30 min trying to solve things. Their customer service was horrible, some of the worst I have experienced! There is no call In number— and if it is an “urgent matter” they want you to email (which I did— and that took 24 hours for them to respond). They offered to call, then refused, abruptly leaving the chat and saying they would have to talk to a manager. A second chat representative attempt again ubruptly left me, saying that I simply should re- request the task— and completely Ignored my plea that this was time sensitive and a request for repeat task would be at best three hours away. Finally I had to leave work early and go take care of the delivery myself. Worst experience! Save yourself the heart ache and use a different app!

by $Evelyncita

They don’t tell you ahead of time about the Trust and Safety fee it’s ridiculous. I allowed my daughter to use my credit card because we could not find any help from any family or friends to help her move. They charged $200 per hour then they added the trust and safety fee of $65 way more than tax wow. Then my daughter needed her air conditioner installed and one of the movers said to my daughter that she can use the same app they supposed to only charged her $80, all he did was take 20 minutes not 2 hrs but no they charged $200 his name was Calvin Xavier F. Over charged in currently disputing This now. I can’t believe this company. I’m glad it worked out for others but it didn’t work out for us at all. I’m giving Taskrabbit horrible reviews stop stealing honest hard working people’s money this is insane!!!!!! I am not a happy customer. I need you to reread the email my daughter did not see any of those fees in the beginning it was seen after wards had we known that those charges would be assessed we would not have hired you guys at all. Now stealing an hour Mr. Calvin-Xavier F he didn’t work for two (2) hours he worked for 20 minutes I want the full hours reimbursement for the extra hour that he lied about doing.

by Professional Cleaner

I have private clients and thought I could find more through Taskrabbit. When I arrived, the first customer I got on task rabbit expected more than what was possible for one professional cleaner to do in only two hours and I made sure to tell her that it was not possible for the amount of cleaning that was needed for her space. I worked hard and did the most I could in the specific time she told me I could be there. She also was under the impression that I had “rescheduled” my appointment because task rabbit makes it seem like the client can book a time for your services before you, as the worker, even gets the request. I had a job the same day she requested and shared that before accepting her booking. But like I said, task rabbit makes the client feel like they have already booked you before the booking is even sent to the cleaner, so she was under the impression that I had “canceled” her booking. She then proceeded to not pay Taskrabbit , so I had to wait almost four weeks to receive my payment for that job while getting a lot of unprofessional emails from task rabbit regarding why I hadn’t received my pay yet. Please do not waste 20$ applying for this job. Use any other form in order to get yourself clients.

by Ginabeets

Taskrabbit has some truly terrible workers who will do the worst job ever and even if you dispute it, they’ll still get your money. I’ve used Taskrabbit in 3 different states and most of the people on here do a poor job (despite charging A LOT) and just do them as fast and as sloppy as possible, resulting in poor work.

Task rabbit is always on the side of the Tasker and NEVER on the side of the consumer. I’m doing really hard work in my daily life and if I was as sloppy as the men on here, I’d be fired from my job right away. And people don’t rate them correctly. They’ll write a tear-down criticism while giving 5 stars, which is cowardly on the part of the consumers.

People pleasers who are afraid to be honest are making Taskrabbit sound way better than it is by giving good ratings yet writing tons of criticism in the description, which makes zero sense. The only good worker I had in here was a kind man from Ghana, a fellow immigrant like me. The entitled white guys on here have male fragility and get angry when I ask them to be more careful when moving fragile objects. Their huge egos, blatant disrespect and misogyny are offensive and revolting, and their work ethic is nonexistent.

by PhillDonohue

Tried Taskrabbit on a friend’s recommendation as I’ve broken my arm and my partner is recovering from surgery and we need help around the house. Task Rabbit is charging 35% on top of the hourly wage you pay to the helper, and that seems very high. That encouraged me to get my helper’s phone number and just hire directly from now on. I’d rather give her more money for her elbow grease than pay an ambiguous venture-capital-funded entity for your hard work. After trying Taskrabbit I’m reminded of what’s happening as we try to make every single thing easier without realizing it actually comes at our expense in the end. You can hire a neighbors’ kid or a college student from a free campus message board or someone from a Craigslist or Facebook listing or any number of places. Anything makes more sense than paying 35¢ to a corporation on every dollar you give to your hired helper. It’s as if corporate vultures haven’t sucked enough blood from the veins of the population and they feel entitled to troll for every last drop. This opinion is based not on the concept at heart but rather the large percentage of corporation is demanding which seems to only undercut the workers.

by Jamesadamshelley

Beware beware beware!!! It’s all good until it isn’t with this company then you won’t get any help from them! I hired a guy for 1 hour to caulk a bathroom. The Tasker showed up almost 2 hours late then did not know what he was doing. The Tasker messed up the project and had to redo it twice then charged me for the whole time he was there also the Tasker took an hour and a half break and still I got charged. I called task rabbit customer service and they said there’s nothing they could do and that they would review this and get back to me in the next few coming weeks. The customer service during this process as been terrible. I had to call my credit card company and block task rabbit.

Update: customer service said there is nothing they can do for me. The tasker came over but didn’t do the job he promised and charged 600$ and customer service won’t do anything. This is insane. I showed them pictures and receipts of things the tasker ruined in my house and still customer service is saying they can’t do anything. Never use Taskrabbit again!!!

by AngieMcFarlane

I recently had surgery and needed some help with simple things like folding laundry, so I tried Taskrabbit . I was not satisfied.
When I went to sign up and put in my info, I changed the keyboard to landscape bc that is how it is easiest for me to type on my phone. But then the fields I was typing in were totally obscured and the top half of the page wouldn’t scroll, forcing me back to portrait typing, which is harder for me and I make more errors. Please fix the landscape typing.
Next, it asked to use my location and pinged me as over 50 miles from where I was and told me it was not available in my city. I manually entered my location, but if an app is going to use location services, get it right.
Finally I am able to describe my task. I input all the details and it says there is nobody available but I should try a different day or time. I go back and change the day/time at least 20 times before finding an offer. I suggest a feature where Taskrabbit asks if you want to see when taskers are free when results come up empty.
And finally, after ALL that searching, the SINGLE Tasker available wants to charge over $30/hour for light housework! Insane! You don’t need a master’s degree to fold laundry, which is literally all I needed help with. I was willing to pay minimum wage plus maybe a tip if they did well for this extremely basic task, but not more than I make in an hour at my own professional job.
Overall, quite disappointed with Taskrabbit.

by Adam-2222

I would be giving Taskrabbit a higher review if it were brand new and still experiencing first year growing pains. However: the this app app is 10 years old! I have been using Taskrabbit for several years, and have seen bugs persist for months if not years on end, even being passed on from one head of development to the next. One of the most frustrating ones is sorting Taskers by positive reviews. What gets returned is something barely resembling any kind of sort. Taskers with both numerically lower ratings and fewer completed tasks routinely appear above Taskers with higher ratings and more completed tasks. If a user asks for a sort by positive reviews, that is what should be listed. Either the development team hasn’t been able to fix this very basic and core app function for several years, or they are using some incredibly obscure and un-asked for secret sauce to rank Taskers by parameters other than average rating + completed tasks (ie substituting what the user wants with this app’s own ranking preferences). An app that has been around this long should have 100 % of its long-term bugs ironed out. If the development team has too much on its plate to work on existing app issues, then that is a sign that this app HQ should invest in its own product and expand the iOS/app development team so that it can properly handle all aspects of app development, including UX and quality control.

by CameronRowe

The taskers we’ve used over the last year or so have been great. That alone could’ve gotten a 5-star review. However……….Taskrabbit itself is awful. I don’t feel like the organization of all the available tasks is in proper functioning order. There needs to be more categories or sub-categories within. But the only reason I’m even writing a review is to tell the company to PLEASE fix/adjust how you close out of taskers “portfolio” photos. I was looking at an electricians photos of his past installs, and there’s no “X” to close out, and so far about 98% of the time you can’t touch or swipe out of the photo, so each time I’ve had to just force close Taskrabbit and go back and find what I was looking at before, then squint to see the photos because I can’t open them without being stuck there. I’m no app developer by any means, but I did take a website design/building course in college and I know it is IMMENSELY easy to add buttons to a website, and that was 2013. I assume for developers, adding an “X” to close out of a photo should be a cake walk. Please^27 add that, or make a gesture accessible to close out.

by Pervasive Mediocrity

I was trying to book an assembly request in SF a few days in advance, but I was unable to select a tasker that I’ve used before. I thought they may be unavailable, but then I remembered they sent me a direct link to their profile. Once I clicked on the link it showed me that they were actually available for that timeframe I initially selected, which was contrary to what was displayed in Taskrabbit . So needless to say I booked my preferred tasker for the assembly project. Once they had completed the project, I asked them why I was unable to select them in Taskrabbit . They informed me that this app change their algorithm to prioritize taskers based on the location of the cities where they reside, instead of all the taskers that service the area. They also mention that they have been getting less work as a result of this update. I noticed during the checkout process that this app was willing to recommend less experienced taskers with lower ratings, instead of my preferred tasker of choice. This seems unfair to both customers and taskers alike. It forces mediocrity on the customers while taking work away from quality taskers. this app should really provide customers with a better selection of taskers that provide a higher standard of service and not penalize taskers just because of their proximity to the service location. I hope that they will take my feedback seriously and not continue to peddle such mediocrity.

by Cwiren

Taskrabbit is horribly buggy and useless!!!

The taskers I've hired have been great, but it’s difficult to hire them when Taskrabbit is so buggy!!!

I want to hire someone I’ve hired before, but every time I go to complete it, it wants me to add a payment method (even though I had just paid for her services two weeks earlier), but then it would accept any payment method (credit card, Apple Pay, etc) and I couldn’t confirm the hire.

I have another task for another tasker, but it only lets me reserve her time for 30 minutes. It takes longer than that to clean any home! It’s a large cleaning project and I wanted to send a photo in the chat to be sure she can manage it with her availability, but the photos don’t match the albums and are random from over many years, so I can’t add the photo I took.

These are just a few flaws in Taskrabbit and from just the last few times I’ve used it. The other reviews tell of many other problems.

Also, it doesn’t include until the fine print towards the end of the booking process that there is an additional hourly rate that goes to Taskrabbit (which varies based upon unknown factors), so you can’t tell until after almost the entire process to see if that person is actually within your budget. With this extra hourly rate, you’d think the company could afford to fix their app! How much business do they lose when people can’t schedule services?

Flawed app. Flawed app. Flawed app.

by Sam941bklyn

I’ve known about task rabbit for years now ever since I first moved to New York City about five years ago. The idea of the service is really great and I even made some money myself when I was working for this app early on. However, since this app is owned by IKEA, it’s a little disappointing seeing that such a large company with the kind of revenue they have put so little effort into making sure the user experience with in Taskrabbit itself is seamless. Checking Tasker reviews for example is not seamless because the reviews tend to carry over from one Tasker to another and so I may be wanting to see what Tasker Anthony is all about but Maria and her reviews are still showing up. Or in another case if I am trying to book a cleaning task and I want to look specifically for deep cleaners to be sure that they have their own equipment, Taskrabbit doesn’t give me an option to actually choose deep clean it it’s only displayed by time expected to be spent on the task. So it’s a great idea for a service overall and my experience with individual taskers and their jobs have been great but the execution of Taskrabbit still has a lot of room for improvement.

by Functionality Over Design

Just used TR to move shelving units from my friend’s apartment to mine. The whole experience was great and Taskrabbit was easy to use (and I work at a tech company!). The notifications work properly (important!) and you can leave/read reviews for potential suggestions. I read almost every review before deciding on a TR and I had a really easy and efficient time with my task. So I’m shocked at all the negative reviews on here - take a minute to do your research and you won’t be disappointed.

That said, because this is Taskrabbit Store, one feature/UX suggestion I have would be to move the search to the header rather than at the bottom on Home as I actually had no idea it existed for most of the time I’ve had Taskrabbit downloaded. Also, I wish you could set your TR results to sort the same way every time (I wanted price from low to high instead of recommended - it was annoying having to toggle that each time I searched a new time or date). Lastly, it would be more convenient to enter any promo codes in settings vs. after you’ve booked a task and are ready to checkout - especially since other sharing economy apps have conditioned us to do it this way.

Other than those three things, can’t really complain and would use again!

by Greatness At Its Best

When I couldn’t find handyman help anywhere else, I could find help here. I’ve gotten three jobs done on here so far. I like the transparency in pricing. You kind of have an idea of roughly what the cost will be. I like that platform it isn’t too complex with a million features and options, the platform is simple enough to understand. Now I will say, I did have an issue with a customer service rep hopping into the middle of a chat with a Tasker and myself, but after I called customer service and let them know it was distracting, they stop doing that. So I like that they were open to constructive criticism and they fixed the issue. As a finders fee, they charge an additional 15% on top of whatever your Tasker charge you to do the job.

by Turtlewiththedashingmustache

On a Thursday, I scheduled an appointment for furniture assembly for Saturday at 8:00am. I paid $409 to this app that same day, and received confirmation that Id be receiving services that Saturday. Great right! Seemed easy?!?

I received a message on Friday night at 8:12pm, stating that my worker will be there Sunday at 8:00am. When I tried to find out what was going on, he did not respond until the next morning, 30min prior to when the task was supposed to be completed!!! He stated he that had other work at my requested time and took it upon himself to reschedule without even asking me if I was available on Sunday. He canceled his appointment for Sunday and put in a request to the help center. Meaning, I didn’t get my scheduled service due to a workers error, and wasn’t able to book a new worker for my time because it was so last minute.

I tried calling customer support, instead of speaking to someone, I heard an automated voice saying “ due to a high volume of calls, we are unable to take your call today.” Imagination my frustration! So I sent an email on Taskrabbit , where I received another message saying they are too busy to currently help me. Hmmmmm?!

What type of business does not have a support center for errors! This is horrible customer service, you will not speak with anyone and best of luck actually getting the job done that you need(as my furniture is still nicely wrapped up in its boxes). Do better this app!!

by Moobini

Taskrabbit stores your credit card info (you are unable to delete CC info unless you delete Taskrabbit ), charges it without your authorization and by the discretion of their employees ONLY, double charged my CC when an employee was impatient with his internet connection, and then it took three weeks for customer service to respond to my numerous attempts to get my money back. Their response, by the way, was not a solution. They needed me to write my complaint from the email account associated with my task rabbit profile before they can even read my complaint.

By the way, they have a customer service line whose only function is to say “sorry, we don’t use telephones, email us.” So you will NOT be talking to a person, ever, even if you manage to contact someone.

As of today, they have not acknowledged the double charge on my credit card, or the duplicate invoice in my app, and I cannot delete Taskrabbit until I get this resolved. As soon as I do, Taskrabbit is trash.

by ShewitTR

Taskrabbit and its workers are inherently unsafe. That became apparent to me after a dispute with a “Tasker” about a cancellation, who then threatened me by coming to my home (TR gives your address to anyone on their platform). There are no guarantees that “Taskers” have gone through background checks, making Taskrabbit even more sketchy. It would not have occurred to me this would have been an issue by reading reviews (all of them extremely positive of the Tasker in question), until he threatened me and my family. I called this app to help. They told me to call my local authorities, ‘who would look into the matter.’ I asked what sort of information could/should I give, and TR said that I could give a first name and first initial of the offender’s last name. That was the only support they would give. Less it to say, I will never use TR again and will not only be calling my local authorities but my local newspaper, lawyer and friends too. It would be a shame to see anyone hurt by such a platform that has so little regard for safety.

by Tex92

My tasker James M canceled at the last minute the morning after I spent the weekend making sure that everything was here and ready for his arrival this morning. I booked the appointment four days ago and thought everything was lined up and ready to go. I even had received several text alerts from James on Friday asking me questions about the various jobs that I need to have done so I thought if there was any other questions or issues, I would have received a text alert this morning, but instead he emailed me asking for directions, and when I didn’t respond within 15 minutes, he canceled the entire job. Please note that the appointment was for 9:30am this morning and he canceled at 8:45 so there was more than enough time for me to still respond and get back to him with the directions, plus I had booked him for 2 to 3 hours, so there was more than enough time for him to still get here. The experience and the service is just INEXCUSABLE!!! Save yourself the Hassle and frustration and hire a contractor the normal way.

by Isijdjkdkwjshskwkduisjc

One of the first questions they ask you is what city you would like to task in. I live in NYC so I selected that and proceeded with filling out my whole profile with my skills, my bank info, and the VERY last portion which says in order to proceed with the application you must pay the $25. They should tell you before even applying. I think “screw it, I need a job” and proceed. Not even a few minutes later I get an email telling me there is no demand for tankers at the moment in my city. Dude, I live in NEW YORK CITY how is this possible?? What really grinded my gears was that they didn’t have any notification when I selected my city that they currently didn’t need taskers so I wasted like 20 minutes of my time filling out everything and paid $25 for nothing. They probably strategically did this to scam desperate job seekers into spending $25 knowing they would not provide them with anything. It’s incredibly dishonest. Not a good look to avoid being upfront.