Contact Taskrabbit Support

by Gpezon

Task rabbit actually robbed me. I have proof of a conversation I had with a tasker who convinced me they had the experience to move and set up a Murphy bed and help me move my 1 bedroom apt down the street- they mentioned they were going to come WITHOUT DOLLIES and just bring a friend who has more experience. At this point, I said, excuse me? I’ll just find another tasker- and they said, no we will get dollies and be just fine!! They showed up and took the entire day to move my Murphy bed, broke the bed and made it not functional (a $2000 bed) and then I was left to hire another company to fix and install the bed, then I spent the rest of the day myself moving my own stuff to my new apartment. Task rabbit hurried me to pay for the task and then said they can help me investigate the case- I spent $1200 on task rabbiters for the day and task rabbit refunded me NOTHING because the taskers spent the entire day working on my Murphy bed, which in the fine print they say they don’t cover any expenses for damages to Murphy beds.. so i was out $1200 for the time if the taskers, $500 more from another company to fix my bed, and wasted my whole day moving which is what the taskers were hired to do and convinced me they were qualified to do. NOTHING from task rabbit- a disgrace for any company who treats customers like this. I will never use task rabbit again- please do not support this company!

by Kirstynlia

I booked a tasker to help transport and set up chairs/decorations for our small wedding ceremony. From the beginning, my tasker was super unresponsive. Then there were technical issues with the app which caused the tasker not to get a notification about my request, in spite of the fact that on my end, the request showed as received. Not sure if this is some kind of software bug, but long story short, we needed the tasker at 2:30 and couldnt get the issue resolved until after 1, by which time, the tasker had stopped responding to my messages all together and left us scrambling. Additionally, there were no other taskers available in our area on such short notice. Husband and MIL ended up setting up everything themselves and as a result, our wedding was late and everyone had to spend the afternoon scrambling (as they of course had to go home, shower and change before the ceremony after setting up chairs).

Bottom line, this app may be okay for getting someone to help out with some random task that can be done whenever (like raking leaves) but if you need help with something that requires help at a specific time (like event set up or moving) id say this app is a hard pass.

Im extremely disappointed and will definitely never use this app again.

by Unsatisfied Cuatomer

This company has total extravagant prices . Some charge over $100 per hour work and require a minimum of 2 hours. I used a Jospeh B the first time I was new at task rabbit he is young and wanted to help so I put a nice review. He became my handyman after and took over 18 hrs to mount simple staff bed. Dresser desk and a rope for curtain in bedroom was mounted wrong 3 times in 4 hrs. Another handyman came yesterday and took him 15 min to mount same rope . This handyman was cheaper $32 per hour and took so long to do the smallest job. He is stubborn is his way even if he has no clue what he is doing . I ended up paying him more than all the furniture I got cost wise and still mostly in boxes . Don’t use him. He needs to hook up with an experienced handyman for serious time before he can take on jobs adding that he is NOT A HANDY MAN . After 5 visits he finally said he will bring the right drill since he could not make a hole in a cement wall and blamed the wall for that. The issue is that he doesn’t have the drill and holes were not properly made. He did not used anchors so all gave in open and all walll had to be fixed to add holes again. Unreal . Task rabbit is not even aware of the personal experience. Anyone can apply to be an employee at task rabbit. My building handyman does much better for a tip and they were amazed how poorly the work was done