pros:
this is one of the most useful applications ever made for any stage of creative or organizational processes. i use it nearly every day. the staff is really friendly and enthusiastic, and when they actually communicate, they do it well. they are very receptive to user feedback. i truly support them as a company and want this app to succeed. but...
cons:
- lost user data in a huge server snafu
- site goes down intermittently with no ETA. meaning if you are in the middle of a project and use a synced online this app for work, TOO BAD, you're out of luck. so basically you can't use this app for anything important.
- if you stay logged in but lose network connectivity, this app acts normally but you're actually not saving any data. so you might keep working for an hour, close Popplet , launch it again, and all your changes are gone.
- erratic support for user issues, very little outreach, mostly only reactive behavior
that's my big problem. it's this amazing product that seems to need better prioritization. who cares about internationalization and icing on the cake features if I can't even rely on it as a service?
i will seriously pay $$$, a subscription fee, whatever (at minimum, the cost of omnigraffle, which i no longer use) to fund development if it guaranteed support priority or server reliability. I am certain other users would as well.