DrChrono EHR EMR Reviews

I was a VERY early adopter of this EHR system, and in the beginning they were lovely to work with. EHRs can be very difficult to adapt to and adopt- so the personal one-on-one assistance was terrific.
I believe they are under different ownership/management at this point, and they’ve become an absolute nightmare. Word to the wise: DO NOT SUBSCRIBE- you will regret it.
They employ dishonest billing practices- forcing you to pay unexplained invoices in order to unlock the system. We were provided with a $1600 invoice at the beginning of May- they told us it was a past due balance. They send a warning when you are 30 days past due-so there is literally no way to accumulate a balance that high. We paid the balance because we had to in order to have access to our system. I was told this brought our balance to $0. Lo and behold- I get an additional invoice for over $600 during the SAME MONTH. I then also find out that we are being billed for a second user which we cancelled months ago, who has NEVER logged in NOT ONCE, and they even better- they won’t delete him until OCTOBER.
This was once a terrific service- now it’s just an awful joke. STAY AWAY AT ALL COSTS!

The DrChrono mobile app is absolutely one of the worst medical apps I've used. The app support team is terrible —they take forever to respond, and when they do, their solutions are unhelpful and show zero understanding of urgent medical workflow needs.

The mobile interface is painful to use - basic tasks like checking schedules or updating patient notes require way too many taps and often freeze mid-action. DrChronoEHREMR regularly crashes, especially during patient encounters, and the layout feels like it's stuck in 2010. Simple features like uploading photos or accessing documents are unnecessarily complicated.

Syncing is a major issue- changes made on the mobile app often don't show up on the desktop version for hours, which is unacceptable in a medical setting. Push notifications are unreliable, and DrChronoEHREMR frequently logs you out at the most inconvenient times.

For medical professionals who need a reliable mobile solution for their practice, avoid the DrChrono app completely

Despite marketing itself as a modern healthcare solution, DrChronoEHREMR falls drastically short. The premium price tag is absolutely not justified by this subpar mobile experience. I strongly recommend looking elsewhere for your practice's mobile EHR needs.

What a mess that you still cannot fixed, stop sending me emails referring that I am a doctor and no free app will be charges, deleted and sent unsubscribed for years. Do not have your app on newer iPad Pro and never wanted or downloaded this scam must stop, not a customer , never ordereded and not ever downloaded, but was told by Apple my I’d was compromised that was fixed, but you need to stop Harasing me by false statements claiming I am a doctor. Or legal actions will follow to stop and desist as still unsubscribes fails and still getting emails after blocking you is unacceptable to any users of your I downloaded app.

The Worst business decision I have ever was work with Dr Chrono. Reports are poorly generated. Billing was a nightmare. So many mistakes, missed timely filing, lost claims, a total mess. I wrote off $50,000 because of incompetence. My A/R was soooo high. Everything is outsourced to India including support and billing. We we lucky if we go a response…. Usually they didn’t understand the question so then we had to wait another 48 hours for an answer. Messaging was the tedious. Poor communication. We had a new project manager ever 3-6 months. I will give them one thing, even as the ship was sinking, they were polite.

I have never left a 1 Star review before.

There is no number to call when you need support, they lock you into contracts that automatically renew for a full year (month to month is not an option, even if you have the employee just for another month) and putting contracts on hold until you hire another doctor is not an option. Have been having an issue that’s been unresolved and apparently they’re understaffed. Won’t be renewing when this contract is up despite of the difficulty of switching EHR systems.

Customer support is by chat only Monday through Friday 8 to 3 or so. Zero phone number available to make phone calls to them. You must schedule your phone calls in advance if you’re having an issue which can be days away. Support cannot provide resolution to many of our tickets, we’ve had better luck asking Facebook groups for tips and tricks. The video platform is quite terrible. Dropped videos all the time. Missing audio. Lost prescriptions often as well. Wrong time zone. And they can’t even fix that to have a time zone that matches Arizona properly. All 12 months of the year. They heavily market their iPad app. Well, my video appointments haven’t worked with my iPad for over a year and that’s just one of our open tickets for several months now. For this price, the customer service service should be steller, the video platform, flawless.

I am going on month 5 trying to use this EMR. I’ve been on the phone several times to work out various kinks: consents not being sent out, intake questions not being able to be accessed, not being able to process payments and now not having epcs work. I pay $379 a month for this EMR. I’ve been through their onboarding trainings. I currently do not have an account person to call and work out problems. I use their number on their Home Screen. So, I pay $379 a month, but then have to email out consents separately, I created an intake form on Google forms, and have to send that to my patients. And finally, I have had to use Venmo to collect payments. So, considering the customer service, the cost of the EMR AND all the work I am doing outside this EMR to care for my patients, just save yourself 5 months of time and a couple thousand dollars .

This is one of the most frustrating programs I used in my 9 years as a provider. 1. There is no consistency between the website/desk top version and the iPad. 2. All the updates are only done to the iPad of iPhone version 3. Tech support is useless, unless your want to know how to clear your cache, and then they are great. 4. System slowness almost daily for the past year, despite “upgrades” 5. ICD 10 library is pathetic, I have better luck goggling them. 6. The only program that I’ve used that’s more frustrating is eClinical Works 7. Has a lot of potential, but lacks internal support. The “new” VP of information or whatever they call themself said there goal was to improve the program. Well 6 months later and well were still waiting for the improvements. 8. Lately we’ve been having lost prescriptions 9. They want to outsource to a bunch of apps like health gorilla, which all come at a cost, and have the potential to be helpful but DrChrono system is so dysfunctional that it’s hard to use them. 10. Lab interfaces are down often. I think I’ll stop at 10, you get the drift.

DrChrono has room for improvement, doesn’t allow for nurses to use full scope of practice as provider has to enter order themselves and change made to pend order, still requires more clicks than entering themselves. Interfaces do not work all the time and DrChrono does little to try and find solutions been having lab issue for 6 months and still not fixed. Does not work on non apple products which presents a problem getting pts to use portal services. Not speciality friendly and doesn’t allow for personalization. Not elderly friendly.

I have been a Drchrono user since 2012. They have come a long way. DrChronoEHREMR has improved by leaps and bounds. I emphasize DrChronoEHREMR because the beauty of this EHR is in the IPad and IPhone apps. My work flows beautifully. I can document easily with my attention never wavering from the patient. I can dictate when I want to which works wonderfully. The support is great and responsive as well. I used to have a dinosaur system for my office which I have since buried. Sign up with drchrono. You won’t regret it.

I like this companion app to the web product, can do most things on mobile like desktop. Like many mobile platforms there are some shortcomings. One key missing element is when patients schedule online appointments, you cannot view or act on any details of that appointment with the iPhone and iPad messages function. If this was added it would truly be much more functional.

I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

Software is very customizable; fairly easy to use; has an aesthetically-pleasing interface; offers automatic insurance eligibility checks; is cloud-based and compatible with Macs.

I wish they allowed you to use your own clearinghouse, as my new state organization requires a different clearinghouse than what they’re using, which makes me unable to utilize the software.

I am a student at Nassau Community College. One of the software systems that we need to learn is Drchrono. Drchrono is a stimulation software that we use through the AHIMA virtual lab. I loved using the Drchrono software. I like that it told me my mistakes as soon as I made them and correct my errors so I could better learn how to use it. I like that the software is a stimulation that teached you how to use the software as your using it. I am a very visual leaner so learning a software this way was really great for me. The benefits of this software is that it is so easy to use and very user friendly. It makes it so easy to accomplish any task in the medical office needed that is used with the Drchrono software.

We have been with DrChrono for six months, and I have to totally sing the praises of this cloud-based program. I am a longtime PC user but most of the time I’m simply on my iPhone getting my work done.

It’s an extremely intuitive interface and once you set up the templates for your clinical work, things can really sing along.

Some things I would love to have, but it might be my ignorance at this time that I don’t have them:

#1 Straightforward way of tracking procedures we have performed by date and by procedure type.
This type of mini-database would be helpful as we do various procedures in our clinic focused on physiatry.

#2 More powerful editing tool for putting in photographic or imaging data. This is light years ahead of what we had with Aprima, which was a disaster, but I am getting greedy and now I want more features!

#3 The medical voice recognition program built into DrChronoEHREMR is a bit primitive. One is not able to save vocabulary, train, etc. It does repeatedly annoying things, but I can get over this. I use transcription for the heavy lifting in any event, such as new patients.

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All in all, it’s been a very good transition. I barely have looked at a user manual or online video.

One more thing, I can count on two hands a number of times I’ve ever put in an online review for anything, so this means something for me. I want to share my good experience.

Richard in Seattle

The company expanded too fast and I spend more time watching spinning circles than charting right now.
When I tried to leave due to 6 months of dysfunction my data was available to me but in a form so unwieldy it was too costly/time consuming for me to be able to leave. Do not let this company imprison you in their web of mediocre functionality.

This is a major issue for me with the software. If I am inside the EMR , what I am entering will not be saved if another staff member is into the patient’s EMR. This is an issue as a lot of time and effort is used to enter data and it would be nice if like in epic, you can have assistant , biller and you be on the same patient and have all our input be saved.

The good part is it is easily customizable.

I have been using Dr Chrono for over 2 years and I have been impressed with the ease of use and ability to access anywhere. I have customized all my forms and have worked with their support when a form wouldn’t load properly. After several months, it worked perfectly and I was impressed they kept working on it.

I have purchased several different EMRs in the past but I have found the perfect one. Dr. Chrono is so intuitive and it allows me to stay on top of the billing/business side of my practice without the need for any additional tools. It really does remove a lot stress from the practice of medicine.

We have had this EMR for 12 years. It certainly is user-friendly, but not without flaws. The most troublesome is when we decide to implement new changes especially with billing modules we truly suffer tremendously not to mention financially the developers do this without any regards for the practice. In 2023 new billing module is full of problems and three months into it. We are still losing money.