Esurance Mobile Reviews

by Majik Iyes Ty

My car was dinged by an this app policyholder and the claims rep told me I can upload my photos to file a photo claim. I was instructed to download “latest version of Esurance .” As an iPhone user the latest version available is dated 2017. I tried to upload my photos for the claims adjusters and the mobile app is asking me for the email address I used to buy my policy. There is no pop up or drop down tab for non-this app customers. Even the website is an exercise in patience in that it requires you to start the claim all over.
If you’re going to design an app for convenience then make it convenient. I now must proceed with a traditional claim since it is clear Esurance is not design to make life easier for non-this app users.

by T.sequaya

This company is a total RIP OFF ! A complete and utter MESS ! I wouldn’t recommend this insurance for anyone ! From 2016 until 2020 I’ve paid my FULL COVERAGE auto insurance on time and even in advanced ! November I had gotten into a (not at fault) accident with a deer ! My car was deemed a total loss (BY THEY’RE recommended body shop) it could’ve been fixed !!... not only did they ONLY pay out a very small portion to the loan company but they have been very rude with me ! They were very inconsistent and inconsiderate when it came to the loss of my car ! They never sent a tow truck to get my vehicle to “they’re recommended body repair shop” and I was forced to get it there myself ! Mind you , I HAD BEEN PAYING FOR TOWING & labor ! I was never updated on my claim , and after all those years of paying insurance they could only pay such a small amount for damages ! The worst company ever ! DO NOT , and I mean DO NOT sign up with this company ! Unless you want to be HIGHLY disappointed when something happens to you’re vehicle !!! If I had money to lawyer up and sue , I WOULD LIKE , TODAY ! I hope someone looking into reviews really takes heed to what I’m saying because I was ripped off and payed so much money for absolutely NOTHING !

by Jjcann

Fist of all, at first this company seemed great. I got into my first car accident ever! (My fault) and they were great. Then, here’s the kick to the gut. I got a call saying their adjusters messed up and I needed to pay them back almost 2,000$ litterly days after issuing a payment for it to get fixed. Then, they dropped me bc I’m a health aid and they tried saying my job was like a drive share or taxi and it’s def NOT! Then, they wanted to keep charging my card for payments to them when they told me to find a new car insurance company. Smh this place is a joke and litterly will blaime u for their faults and expect YOU to fix their mistakes. Legally I don’t have to pay them a dime back bc I have all the papers work they issues to me during all this which was an agreement on their part and they litterly broke our insurance agreement. Do not go thru this company if ur a health aid. Do not go thru this company if u expect them to be fair and great to u during a very hard time in ur life such as getting in ur first accident. They stressed me out hard core and are still continuing to do so. Get a lawyer if this happened to u or something similar. Do not go thru this company!!!! #singlemom #momofadisabledchild #badcarinsurance #badbuisness

by CzernAttack

My car broke down on the freeway FOUR HOURS AGO and I’m STILL trying to get this app to send a tow truck under my roadside assistance coverage. Esurance won’t let me put in the address of my car’s location (it’s on a highway so there is no street address). So I have called in 3 times. The first time it was someone who could barely speak English. I couldn’t understand 90% of what she said. Well I had the keys on me so I held off until I put the keys with the car. After an hour, the tow service called and said my car is out of their zone. So I requested roadside assistance through Esurance , but it wouldn’t allow me to use the highway spot as the address so I called to change it. I couldn’t get through to anyone for 30 min. So I just canceled it and put the request in on Esurance again. Now there are no tow providers available anywhere. I called again and AGAIN the person could BARELY speak English. THIS IS SO FRUSTRATING

by User47: JL Johnson

I have been happy this app subscriber for years. Esurance is what you would expect from an internet savvy company with one major exception. A lady hit me this week. I tried to file a claim but the process via app isn’t great. The lady who hit me refused to give her details and Esurance wasn’t designed for this use case. My biggest complaint, however is that I couldn’t use my phone’s voice dictation to provide the detailed description of the event. It would automatically erase. So I entered everything manually. When I went back to the field later to add more detail it all deleted. How annoying! Additionally, I was disappointed Esurance wouldn’t allow for uploading of dash cam video.

Update- You are forced to use Esurance for claims. Revising rating from 3 to 1 stars.

by El_presidente720

The representative I’ve been working with on a homeowners claim is deliberately blocking the process to appeal/appraise a denied claim. He has 1) falsely claimed my appraiser isn’t one (the man has worked hundreds of claims in multiple states, including claims for this app); 2) claimed my paid in full/current policy has some unspecified mysterious problem as soon as I hired my own appraiser (how convenient and yet probably false - this app opened my claim in the first place, proving my policy has no such issue); 3) threatened to send a structural engineer to my house to assess my roof when structural engineers do nothing to assess hail and wind damage. All efforts to muddy the waters and duck the process I’m entitled to by law. This is the definition of “insurance bad faith.” Also, neither of the two supervisors I have called will return my calls. They do not have your back. Run.

by Mr.wright1970

When I log into the mobile app it keeps crashing when I click on the policy tab, the next screen with my policy details is visible for about 10 seconds after That screen is showing then Esurance crashes and closes out. I have restarted Esurance 3 different times and it does the same thing. This is something new since I was using Esurance without problems 2 weeks ago on the same iPhone. Running the latest iOS updates and using iPhone 8. Other than this crashing issue Esurance is great.

by Melkgn

So it kills me, how so many places want a review, before it done downloading on my screen! Well 75% of the time, I just close it, but this time I will do 1. And only bc of the situation I was in. Covid knocked me out of work, so been living on unemployment for awhile. Needed a new car, and had held off as long as possible. Came across the deal I wanted, needed insurance, time was a factor. Family member had recommended this app, it was 7:10pm, test drive at 8:00. Daughter driving, 15 mins away, by time we pulled into dealer, new car was covered, proof sent to my phone, and, AND, got a good price! So 1st 24 hrs have been great!
And believe me, if anything changes in near future, I will be doing another review for you! Good or bad!

by Bob Joe Z...

So, I switched to this app from State Farm (worthless company) to save $$, and I have ! ... .. I heard about this app from from a friend and saved approx $128 a month, so thank you !! But then, talking to the same buddy, he told me he switched to Liberty (with the obnoxious bird ?) and was saving approx the same amount again ! I’m considering switching to Liberty but I really like this app ! Can you save me more money? Please convince me to stay with a company that doesn’t use a freaking bird, or some other gimmick as a representative of their company ! So, the ONLY reason I gave you 4 stars instead of
5 was because of the difference in price ! Can you convince me to stay with this app by saving me money ?

by Momack111

this app made an awful “crash experience” a soothing process by having Body company “Uptown Body &Fender an option. That repair company was heaven sent from start to finish. However, I would also recommend that they add “Berry’s Towing” as well. Berry was provided to me by the repair company and they responded to me ASAP and was located near my crash site.

I was not pleased with the response of the Tow company that this app originally provided. But in the end it all worked out. this app response was great overall (5 stars).

by Jessica (Ward-Adams)Burks

I mean we all know the point insurance is to be covered, but the insurance thing only works for insurance companies if they can pay out as little as possible. Although we’ve never cause an accident we have had hard times with other people hitting us and our vehicle. He sure and seems to make this process easier, not sure about claims but so far the online account was essentially drama free

by URTooNosey

I love this insurance for the convenience but when my roof was damaged by high winds in West Texas, the appraiser said the whole roof should be replaced. By the time it went through everything at Essurance, the guy on the phone told me just a few shingles actually flew off and my roof was not put on correctly to start with so the damage would not even meet my deductible. The Essurance inspector who looked at the roof when I started Essurance thought the roof was just fine but now it was put on incorrectly???? Every time the wind blows, more shingles blow off now. I am looking for new insurance now but won’t be able to switch until I can come up with thousands of dollars to pay for the roof that Essurance refuses to pay for. Essurance is definitely convenient but plan on them accepting your payments but them refusing to pay when you make a claim.

by Beba😜

i’ve been a loyal this app customer since i got my first car at 19! after the years go by & switching cars etc. i always chose this app as my #1 car insurance because they are so affordable & easy to use thru Esurance or web! i’m glad i found this app when i did thru tv commercials, i’ve never chosen any other car insurance because this ones my go to & i recommend it to anyone & everyone i know! thanks for being great this app!

by DonnetteF

I Donnette Faulkner has been with Esaurance for almost A year or more. I had the pleasure on today of working with Ms Kim I didn’t get her last name however I know it’s only one her. I had became very frustrated for numerous reasons I believed I mean I know I got on Ms Kins last nerves I mean she never got rude disrespectful nor was she inpatient after being on the phone with myself for over and hour Ms Kim has displayed the model relationship between customer and Rep never once losing her composure and even when I became difficult she still continued to display the actions of a Model Team player problem solver and great employee for Esaurance I appreciate Ms Kim for making my experience thee best and not breaking a sweat and did an Awesome job with assisting me with my policies Yes it’s my belief that she went over and beyond for her job however her Assurance with making sure that all my needs were met and I’m my budget there’s no JOB REQUIREMENT FOR THAT wish I could call and get Ms Kim each and every time I’m Thankful for her THANKS MS KIM

by Caddy08

Esurance with this app is amazing. I had to get a new email and phone number. When I tried getting my info switched over I was turned over to the live chat in Esurance and it took a total of 5 minutes max to have everything switched and taken care of. I got a new phone and it took almost 4 days to figure it out to be able to even access my phone acct info. I tried live chat with it and never got a reply. Thank you this app for making my experience truely easy

by EverythingKK_

Before they’d have 5 stars from me, I’ve had great customer service and it’s a helluva lot cheaper than anywhere else I’ve gone. But recently Esurance has stopped working and allowing me to sign in. My iOS is up to date, I had Esurance updated, and still nothing. I deleted and re-downloaded Esurance , still nothing. I couldn’t even access my ID card... so frustrated that now the only way I can access my account is by the internet.

Hopefully you fix is soon.

It could also be because Apple, but really not sure what else to do on my end at this point.

by EastlakeK

I have been calling for days for new insurance and have been told crazy amounts so I went online same thing. Been with progressive three years they dropped me after they said they got the payment. They didn’t get it cause my card was turned off but told me they did. I tried the next week to pay it again nope they dropped me. So my son told me about you guys I went online. And omg you made it so easy so fast so cheap thank you so much I was very upset not being able to afford a big down payment and look what you all did wow wow wow is all I can say thank you so much you helped make me not sad today.

by Bravens23

I already gave up on trying to get my $75 back from the towing company when first they gave my mom the wrong receipt and then I contacted the towing company who was not really helpful in anyway. I told my mother we will just charge this to experience and make sure next we double check our receipts. The customer service of this app I only remember J.Martinez from Arizona and I forgot the second agent name but he is just as nice and helpful!! Kudos to these 2 gentlemen who really went above and beyond their job. I will definitely recommend this app to family and friends and thinking of moving my home insurance with them as well. Thank you!!

by GeminiLefty

I’ve been w/this app for several years & anytime I call customer service I have always spoken with a VERY nice & informative representative. Thank you for having short wait times & extremely friendly reps/adjusters as it makes a HUGE impact. If the rep I speak with isn’t quite sure of the answer to my question they always find out before hanging up with me. Now if you could lower your rates in GA that would be phenomenal! Yes I know the state has been at an increase for years now, but just thought I’d try. Keep up the great work & please know your amazing customer service & kind representatives make a such a difference & I’m hoping it stays this way. God Bless! (I’m from the south so...you know). 🙃

by Number One In World Redhead

I spoke to essurance and the sales people are honest loyal sincere they walked me through the process and I sent to them everything they needed then they advised me what insurance on my car I should get I did what the agent reccomended I showed the policy to my attorney and they said essurance gave u the proper coverage and they said u even did it way she would want me to have it . I am very happy using ure mobile application and it’s so easy I see everything I must say you guys are great I reccomend you to people I speak to cause u do it bettter than agents that advertise on internet and better than other insurance companies I am proud to be a member off essurance and the Allstate family Samuel Rothbeind policyholder thank you so much

by InsistMischief

After forgetting to turn in my exclusion document, my policy cancelled, I was hoping they’d see this is a mistake, help me reinstate it for a small fee, then in my form, all would be good. I could barely afford groceries today because they still made me buy a whole new policy at full price again, even though I only had one month of insurance. Please be aware when you don’t turn in your exclusion form, there aren’t reminders, and they will make you go through the hassle of getting a brand new policy, rather than adjusting your old one.

by Penske Rental

Esurance is laid out intuitively, with quick access to your policy and card. Missing from the card is a number to contact the company in case of emergency. Worse, there is a disclaimer at the bottom that the proof of insurance provided by Esurance is not proof of insurance. If you delve into the menus, you will eventually find that the company’s contact number is 1-800-this app. Figure that out after you’ve been in a wreck. In a nutshell, Esurance is a strawman to keep you from using what you paid for. Kudos for the nice interface.

by Akabruce

I recently had to make a claim on my auto policy and the customer service I received was exceptional! I was on the fence upon renewing my policy when my situation happened. When it came time for renewal I didn’t hesitate after the experience I had. They were on top of everything and giving constant updates to the process of my vehicle as it was being repaired! I would recommend this app to anyone looking for new auto insurance.

Tony C

by IPhone4s And Windows 7

After finding my beloved vehicle was struck by a hit and run person or persons I was able to contact my insurers and file a claim quick fast and easy via the mobile app took no more than 5 mins one of the best tools on the market saves time and gas money and time I can’t get back! Thx this app for being such an awesome company and best of all they didn’t even raise my rates! Five stars....

by Messengeruser2018

I have had a bad experience with the cards scan. I have an iPhone 6s and i have always been able to use Esurance perfectly. Then i used the card scan. It wouldn't scan. I put it perfectly in the box for at least 10 seconds. But i was able to manually put my card in. Hopefully i will be able to this next time i get a new card.

by Plrmmbr434

I had a claim for a dent someone did to my suv in a parking lot. The process went smoothly. The agent responded quickly and took care of the repair, the car rental and followed up with me during the repairs. Additional damages were found by the repair facility and they were taken care as well. I only will be responsible for my deductible since I didn’t know who hit my car.

by CFriddle

This has been and is, a great experience. Quick response on a claim we had. Great follow up to make sure all our needs were met. Sold and added 2 newer cars and our premiums are just slightly higher. That was a nice surprise! Great customer service. Representatives were cheerful and eager to help and answer any questions we had. Nice to know that excellence still exists.

by Isai 21

It’s very accessible, convenient, easy to use, personal helpers answer promptly instead of waiting and waiting with a automated recording machine. Few months back I purchased a truck. I pulled Esurance , hit the “contact us option”, ask someone in the line to send the info to the dealer. Done within 3 minutes. Great app! Keeping up with technology!