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by T.sequaya

This company is a total RIP OFF ! A complete and utter MESS ! I wouldn’t recommend this insurance for anyone ! From 2016 until 2020 I’ve paid my FULL COVERAGE auto insurance on time and even in advanced ! November I had gotten into a (not at fault) accident with a deer ! My car was deemed a total loss (BY THEY’RE recommended body shop) it could’ve been fixed !!... not only did they ONLY pay out a very small portion to the loan company but they have been very rude with me ! They were very inconsistent and inconsiderate when it came to the loss of my car ! They never sent a tow truck to get my vehicle to “they’re recommended body repair shop” and I was forced to get it there myself ! Mind you , I HAD BEEN PAYING FOR TOWING & labor ! I was never updated on my claim , and after all those years of paying insurance they could only pay such a small amount for damages ! The worst company ever ! DO NOT , and I mean DO NOT sign up with this company ! Unless you want to be HIGHLY disappointed when something happens to you’re vehicle !!! If I had money to lawyer up and sue , I WOULD LIKE , TODAY ! I hope someone looking into reviews really takes heed to what I’m saying because I was ripped off and payed so much money for absolutely NOTHING !

by Jjcann

Fist of all, at first this company seemed great. I got into my first car accident ever! (My fault) and they were great. Then, here’s the kick to the gut. I got a call saying their adjusters messed up and I needed to pay them back almost 2,000$ litterly days after issuing a payment for it to get fixed. Then, they dropped me bc I’m a health aid and they tried saying my job was like a drive share or taxi and it’s def NOT! Then, they wanted to keep charging my card for payments to them when they told me to find a new car insurance company. Smh this place is a joke and litterly will blaime u for their faults and expect YOU to fix their mistakes. Legally I don’t have to pay them a dime back bc I have all the papers work they issues to me during all this which was an agreement on their part and they litterly broke our insurance agreement. Do not go thru this company if ur a health aid. Do not go thru this company if u expect them to be fair and great to u during a very hard time in ur life such as getting in ur first accident. They stressed me out hard core and are still continuing to do so. Get a lawyer if this happened to u or something similar. Do not go thru this company!!!! #singlemom #momofadisabledchild #badcarinsurance #badbuisness

by CzernAttack

My car broke down on the freeway FOUR HOURS AGO and I’m STILL trying to get Esurance to send a tow truck under my roadside assistance coverage. The app won’t let me put in the address of my car’s location (it’s on a highway so there is no street address). So I have called in 3 times. The first time it was someone who could barely speak English. I couldn’t understand 90% of what she said. Well I had the keys on me so I held off until I put the keys with the car. After an hour, the tow service called and said my car is out of their zone. So I requested roadside assistance through the app, but it wouldn’t allow me to use the highway spot as the address so I called to change it. I couldn’t get through to anyone for 30 min. So I just canceled it and put the request in on the app again. Now there are no tow providers available anywhere. I called again and AGAIN the person could BARELY speak English. THIS IS SO FRUSTRATING