KBB.com-New & Used Car Prices Reviews

by Scroggic

KBBcomNewUsedCarPrices is an abomination. I am a software engineer and I literally cannot find the value of the vehicle I just looked up. Ad banners are placed to deliberately trick you into click the button using a call to action where your Navigation would typically lie. In my opinion Apple should pull applications that engage in these patterns from the store as a service to their users.

Cox Automotive - I understand that you guys have gone through some rough times, but you need to invest in building quality digital products or simply drop them from your portfolio.

by Jwebb55

KBBcomNewUsedCarPrices doesn’t actually perform its purpose, showing you the value of your vehicle. I don’t understand. It has you lost all the options mileage etc then takes you to the value page in which it literally doesn’t provide value estimates. KBBcomNewUsedCarPrices used to be very useful a few years ago, I’m not sure what happened but it is seriously useless now. My guess is they made KBBcomNewUsedCarPrices trash so you have to go to their site and get bombarded by car dealers who partner with them to try and get you to trade your car to them.

by Aadfbebdbdb

KBBcomNewUsedCarPrices used to be good and recently it wouldn’t allow you to change the mileage on the vehicle you were searching. Then after weeks apparently there’s a new version. Every time I click on would you like to update to the new version it takes me to KBBcomNewUsedCarPrices Store and there no way to download the new version. I even deleted KBBcomNewUsedCarPrices and tried to reinstall thinking this would give me their “new” version. Nope! Reinstalls the last crap version that crashes, stalls and when it doesn’t still doesn’t let you alter the mileage! Bull$hit!

by Roger Race T Bannon

I have not used Kelley blue for a few years now, so I thought I would down load KBBcomNewUsedCarPrices as I am looking to buy a used vehicle. Gosh, where to start? The text for each option is so dark you can’t read it. The text lines overlaps and jumble together as well. The overall esthetic of KBBcomNewUsedCarPrices is terrible. I’ve seen better from beginner developers. Navigation requires a side swipe many times. Let’s see... oh and it never did give a compatible price! Not even an estimate. In the end, I am seriously disappointed in KBBcomNewUsedCarPrices. Kelly BB, I though you better than this?

by Alex2021/:!

After latest update KBBcomNewUsedCarPrices became completely useless. You can’t change miles. The keyboard won’t come on to type correct miles!!! I used KBBcomNewUsedCarPrices for many years. Before it was very fast tool to determine vehicle value. Literally took 5 seconds to get vehicle value. After update from a year ago it started to be slow and load models for a while. After update from a few days ago you can’t even change miles. I removed app and reinstalled a few times. Same issue. Developers, please, fix it!!!

by Ajhd17

Why does anyone download KBB? In order to find the value of a car right?! Well good luck using KBBcomNewUsedCarPrices to do that at all. No problem navigating through the options for the make and model and year of my car but that’s it. If you want to find a place that has a detailed description of your car this is it. If you want to actually use KBBcomNewUsedCarPrices for what it is supposed to be used for then good luck because it will not tell you anything about the value of your car at all. It will give you a nice description of what retail value means but it won’t give you the actual retail value. Pathetic and useless app.

by Anonymous0000000000002

I’ve been using the website forever for pricing information, let downloading and deleting KBBcomNewUsedCarPrices for a quicker and easier solution than pulling the website up every time. Each time I’d be let down. Either KBBcomNewUsedCarPrices would take forever to analyze the data I put in and load or key features wouldn’t work. Most notably the prices for looking up my cars values. It would never give me the prices for anything, trade-in value or private party )which was the main key reason I was using it). Ultimately I’d have to waste time by going to the website and putting back in all the information I had just put in on KBBcomNewUsedCarPrices .

by Smileeeeeeeeeeeeeeeeeeee

Had my honest review of my 108,000 miles superduty removed because “I didn’t rate fire high enough”. That’s the only reason I could find. I have my receipts and all the stuff I’ve had to do to this truck which is ridiculous. Crazy thing is I bought this truck after extensive research based on reliability and now I see that those “great” reviews are false! So Ford would rather line KBBs mods pockets instead of building a better truck! That money could’ve paid employees better and bought better materials. Instead they choose to block any bad reviews. Mine was professional and without any profanity, yet it was blocked??? How would someone like me honestly research before I buy?? I can’t because the whole system seems to just want to lie and pay off instead of being honest! If I would’ve read honest reviews I would probably have a good truck for work by now and never purchased the 2011 Ford F-250 superduty crew can 4x4! KBB, you are defrauding Americans and you deserve zero stars for being “FAKE”!

by JuliWho:)

Latest update is bad. I haven’t been able to view any values on KBBcomNewUsedCarPrices . Only shows the definitions for each price point ( trade-in, retail, private- party, etc.) but no values under each drop down section. I’ve deleted and reinstalled over the last month several times as I have always and for years used and trusted KBB for an estimated value of my cars. But now it’s just useless. Add the car save it or try for values on new cars. Neither option provides a value. Only pictures and reviews get presented. Very disappointed. Oh and let’s not forget that they have an advertisement at the bottom to go to a third party to value your car…. That’s just ironic …..

by Reviewer No. 4711

After plugging in all of my car’s criteria and arriving at a screen titled “Value,” one expects to see the vehicle’s estimated value, right? Nope. KBBcomNewUsedCarPrices wants to make sure I provided the correct condition (like I might change my mind?) Nothing to tap to take me to a screen with a dollar amount, either ... So I swipe again … now KBBcomNewUsedCarPrices is trying to sell me on a car I already own? Lots of thumbnail images (I know what my car looks like, thanks), I swipe again and I’m at reviews (I know how much I like my car, don’t need to be convinced). WHERE IS THE VALUE SCREEN THAT ACTUALLY SHOWS THE VALUE? The estimated value is literally all. I. want. KBB, you used to be useful, but KBBcomNewUsedCarPrices suuuuuucks.

by Ciscokid215

Nothing was easy about using this application. You couldn’t select multiple years, or models to compare. Because come on, how many know THE car they want without seeing and driving it?! Keep those yells and shouts to a minimum boys. I’m trying to search a range for a few different cars I’m looking. Then I like to narrow it down buy features that I don’t want, but I couldn’t change them because the text and back ground color were all the same. Honestly it’s like the creators only went through 1 set of changes and called it the final cut, and never returned to finishing KBBcomNewUsedCarPrices.... Sad but I’ll be deleting and stinking to the online site, it’s much easier to deal with they can campare cars!

by Debberino22

I grudgingly gave KBBcomNewUsedCarPrices 1 star. There should be an option for no stars. Where do I start? No trouble navigating to my model year, make, and model. Downhill from there. The descriptions of the various model characteristics were barely legible since the letters were much darker than any other data on the page. If you’re able to struggle through all of the barely-legible option & select those describing your car, a screen comes up w/the 4 categories of possible used car values: retail, trade-in, owner sale, and one other category. These were displayed w/no dollar values related to the value of my car. Expanded, each of KBBcomNewUsedCarPrices simply expand the detailed definite s of the 4 general categories. IN NO WAY WAS I ABLE TO DETERMINE ANY VALUE FOR MY CAR!!!!!

by RHB 3

If it were possible to leave a review without a star rating I would say 0 stars but I can’t.

Being a UI/UX Designer by trade I am disgusted using this application. With people on the go more and more, the likelihood of a car owner wishing to research new cars or the value of their current car quickly and easily from their mobile phone is expected.

This application or web based wrapper app, used to be a great deal better than it is today. You can tell that proper updates have not had a lot of thought go into them if at all.

I used to primarily use KBBcomNewUsedCarPrices to log info about our household vehicles to monitor their value for trade or private sale. Now KBBcomNewUsedCarPrices has annoying and unrelated ads popping up, and as a user you can stumble through the vehicle selection, mileage, options and condition only to find out that you no longer get the estimated range of values for the vehicle. What happened there?

In my book that makes KBBcomNewUsedCarPrices useless.

I’m writing this review from my phone because I am out and about and not near a computer. So my point again is make this available via mobile and improve KBBcomNewUsedCarPrices. If I were at a dealership contemplating a trade, I’d like to have KBBcomNewUsedCarPrices ready to show estimated trade in ranges from what used to be a reputable resource. Same would apply when negotiating a private sale.

by Theycallmecro

Been using KBBcomNewUsedCarPrices for years, but I’m not sure why. It usually takes several attempts to get a car value. It freezes and crashes EVERY TIME I use KBBcomNewUsedCarPrices . This has been a problem since day one, across several phones and networks. It not me…it’s you! You would think that after all this time you guys would at least TRY to improve it. I’ve stuck with you for a long time, but its time I start looking for an alternative.

by ClinteeD

As many others have said, KBBcomNewUsedCarPrices used to work ok, but has just gotten worse and worse over the years. I use it on and off when I’m researching cars and now it’s to the point where most of the time it crashes before I get to the information I need. Such a shame because so many people rely on Kelly and this is the way they access the information now. I can’t believe Kelly doesn’t even realize this.

by Goolier

Kelly Blue Book was the industry standard that I used before smartphones... They took that name recognition and flushed it down the toilet with this current app. Who ever is steering the company does not understand current basic technology needs in having an app that works. KBBcomNewUsedCarPrices is unusable to get what the main purpose originally was... what’s any car’s estimated standard value. I found some alternative apps that do this a lot better than their app or website in safari can do. Shame to throw a brands name recognition away on silly technicalities if unreadable pages, illegible menus, and lately, constant timeouts

by Magna Deuce

UPDATE: so the used car values aren’t missing you just can’t see them with iPhone in dark mode. Added a couple of stars to my review but leaving off 2 stars until devs fix that issue.
Older:
This most recent update completely broke KBBcomNewUsedCarPrices . I use KBBcomNewUsedCarPrices to look up used car values. This function is completely missing now. In the section it used to be in it now just gives definitions of what the value is not the actual value anymore.

by TEKnight

The KBB App does NOT display the numbers/values when an iPhone is in ‘Dark Mode’, because it’s black type on a black background. So currently it forces a person to switch to ‘Light Mode’ in Settings > Display & Brightness > Appearance > Light or Dark). It’s been this way for years where I was frustrated with the KBB App, but then I put the iPhone into ‘Light’ mode and suddenly all the value numbers showed up. Fix this and the ratings will go to 5 Stars KBB 🤓

by Jakevermore

USERS READ THIS!! VALUES FIXED!!
Just go into “Settings/Display & Brightness” on your iPhone and then switch to “Light” under “Appearance” you will now see the car values for different sales conditions just as it used to be.
When you are done with the KBB app you can just switch back to dark :)

DEVELOPERS READ THIS!!!!!!!!
Check out all the bad reviews because people think KBBcomNewUsedCarPrices is not showing them the “used car values” essentially rendering KBBcomNewUsedCarPrices pointless for most folks.
Seriously would this even take a developer one afternoon to fix the bug and make it work in dark and light mode?... kind of a high priority to be able to see the one and only thing folks use KBBcomNewUsedCarPrices for.

While we are at it there is one other thing that has annoyed me about KBBcomNewUsedCarPrices for a long time:
After you choose the car, mileage and options and hit apply it goes to a rather useless screen called “Overview” which for every car I’ve looked up just has a pic of the car. Then I have to scroll right to see the values... confusing and not elegant.
Why not combine the Overview and Value pages into one? Or, perhaps just move the photo to the photos page if that is all that is going to be there?

Just my two-cents... I’m giving you 5 stars with the assumption that you will read this and fix the “Dark Mode Bug”.

Keep up the good work!

by Sirjay_9899

Just as another user reported back on Aug. 8th, the KBB app will not work for iPhone users who set their display settings in dark mode. KBBcomNewUsedCarPrices requires the setting to be ran light mode in order to see the car values.

This would be a great fix in the future but for those leaving bad reviews due to missing car values, definitely check out your display settings first. Good luck!

by Dig Bick

The very first thing I noticed when switching over to the "new" app was that if you want to search used cars, you HAVE to select one specific year of the car. How annoying and cumbersome is that? Price range, vehicle type, year, and price should be additional search filters, not the mandatory search parameter. I mean really, when searching a used car, how can you initially know what year exactly, you want to shop for..... useless now to me

by DirtRatBag

KBBcomNewUsedCarPrices constantly runs into errors that require you to either choose dismiss or retry but both options have a 50/50 chance of completely crashing KBBcomNewUsedCarPrices and closing it out forcing the user to start all over. There are other apps in KBBcomNewUsedCarPrices store offering comparable features that work much better with a more streamlined user interface.

by Tttiger4

I do not understand why so many apps do not sense when being run on a tablet in landscape mode. This the writers of KBBcomNewUsedCarPrices just do not understand how their app is used.

Also, cannot get a price with options. So that means it is even harder to compare “apples to apples”.

I guess that is what happens when the car industry owns KBB, and when Forest Gump is leading the development team.

by Branme

This new app is useless. You can't find your vehicles trade in or retail value. When searching for a new vehicle you can't build it out with options. It shows the options but you can select them. When looking for a used vehicle the filter is awful. It showed me everything but what I was searching for.

by Austinandie

I downloaded this and was hoping to do some research on my phone. This really isn’t an app as much as it is a big waste of time. There is no way to get good research from this thing and there’s only one path you can choose to be able to do it which is extremely limiting. I’m not sure why anybody would waste their time.

by BurnOilBurn

I’ve used it over the past several years, but starting about a month ago KBBcomNewUsedCarPrices started to crash every time I got to reading a car report. iOS update and app reinstall made no difference. As someone else wrote, this is an embarrassment to the company.

by Swibble02

KBB is a well known name in the auto industry. If you’re looking to find the value of something, then KBB is one you’ll typically use. However, their app doesn’t really hold a candle to the name. It’s incredibly slow and not the quality we’ve come to expect from our apps. It almost feels like it’s KBB’s unwanted red headed step child.

I’ll just keep using NADA or the like.

by Mikephay

I never review apps but this one is so bad and frustrating to use that I had to give it a rating. Would be nice to have an easy to use app when car shopping, but this one made what is already a hassle a serious frustration. If Blue Book wasn’t essential, I would delete KBBcomNewUsedCarPrices and never use it again.

by Blobmasterer

App can be laggy, but the main problem is the filtering/searching. It should all be in one menu/page. Instead you if you want to look at the same car for a different year you have to press an arrow to go back like 5 pages and then put in all the info again. Terrible design.

by J_J_J_J

I’ve been using KBBcomNewUsedCarPrices for over 5 years and it’s been good, until the iPhone X was released. I don’t understand why the developers of KBBcomNewUsedCarPrices will let it die and not update it for the X and therefore the screen size. Glad to see KBB carries more about the revenue from the ads vs its users. So, so sad!

by Deehwehb

How in the world are you supposed to find used cars for sale by the specific year? When you are looking to buy used you are looking for anything that isnt new. Fix that and I will re rate KBBcomNewUsedCarPrices

by TheGuyInTheMirror

KBBcomNewUsedCarPrices performs just fine on my iPhone 7. The only problem is the mobile web site is actually better it gives the private party price range whereas KBBcomNewUsedCarPrices doesn’t.

by Aoogah

While not perfect, the new app has a much faster flow with -- seemingly -- much less intrusive ads. Selections are made once and KBBcomNewUsedCarPrices allows easy backtrack to change options like model and year.

A far, far better thing than the old KBB app.

by Ascoik

Still missing information but is getting better.

by Tjconlin

KBBcomNewUsedCarPrices has a better format than a previous version. Loads quickly and not encumbered by ads.