delivery.com Food & Liquor App Reviews

by J BIZZLE

I order delivery food to RELIEVE stress and SAVE time. deliverycomFoodLiquorApp instead induced anxiety and wastes time AND energy. When I put in an order, it disappears and seems to have been cancelled. The first time I successfully ordered without it looking canceled, I got an email 15 mins later, AN EMAIL AND NOT A NOTIFICATION, that my order had been in fact canceled because the restaurant was too busy. This doesn’t happen with other apps!!! I missed a delivery once Bc I stepped out to walk my dog and instead of trying my phone when the delivery person was at my door, he just left. Then I had no way of contacting him and somehow wound up with an HQ Person calling me on her personal cell phone to try to resolve the matter. It was ridiculous. I just begrudgingly put in an order on delivery Bc the restaurant I like only uses this service and I had to log into my paypal to see if the order I just made was charged once, twice or not at all. Because deliverycomFoodLiquorApp gives you no clarity!! The bugs are too numerous. Please fix them.

by MiTchelle

Placed an order at 5:18pm was told it would be delivered by 6:18pm then an update stating delivery at 5:58pm, 8:09pm, and finally 8:29pm. Our food did not arrive until 8:45pm by David, a different driver then what we were told. Called there customer service number 4x and they kept making excuses that the driver Jaike was running late. There gps and dispatch shows the driver never moved from his location from the time the order was place until 7:15pm when we called the 4th time. The refused to cancel the order and refund us our money. I would not recommended this delivery app to anyone. They have HORRIBLE customer service!! I only gave it a one star cause 0 stars aren’t accepted.

by MITO898

I downloaded deliverycomFoodLiquorApp to place a laundry pick up and delivery order. I placed my order and waited for the time slot for pickup. No one ever came to pick up the laundry and I received no notifications of the status. I waited 3 hours. I contacted customer support and they told me the selected merchant (the first one on the list) is outside of my pickup zone. So why was it even an option for me to select? It should have not been an option for me to select. And why did I not receive any updates? I would have been waiting all night with no updates, meanwhile my card was charged the initial holding fee which I had to get reversed after 40 mins chat with support.

A huge waste of time. Plus, the chat with the customer support was very difficult because the messages kept getting cut off after two lines of text. So I kept missing chunks of information from the customer support. No one knows why. Horrible UX. Will not be using deliverycomFoodLiquorApp again and will not recommend to others.

by Samanthajo0923

I ordered from here for the first time because MyTown2Go said they merged. I ordered with a estimated delivery time of 1 hour 15 minutes. The driver assigned or accepted (not sure how it works) was about a block away around the time my order should have been completed but then it reassigned my driver. And then again. And the third driver was on the other side of town. Then it said my “driver arrived at null” and about 30 minutes after that it said my driver was waiting for my order to be completed. About 2.5 hours after I placed my order, it arrived. It’s lukewarm at best. I messaged customer service about half way thru the ordeal and they said they were working on it and “covid 19” I understand what’s going on. But clearly your delivery times are bogus. If it’s going to take 2 hours, then put that. And on top of that, the driver put my food so close in front of the door so I had to knock it over to get the door open.

by Valpo Sue

I just had a delivery of six cupcakes left at my house at my front door, as a birthday gift from my friend in another state. I am 500 miles away from my home. It’s almost 90 degrees out, and with the sun beating down, they were melting fast! They would not have been anything more than a pile of ants by the time I got home. I was out on a boat, and did not see a text message saying that they were near my house. Never did the driver call me to say “nobody answered the doorbell”. The cupcakes had started to melt, fortunately my neighbor spotted them and took them in. In my opinion, it’s not OK to drop and run, somethings so delicate as cupcakes in summer heat and sun.

by Lisa_the_awesome1

To begin with the menu for the eatery I selected was outdated on deliverycomFoodLiquorApp. The items that I chose for the order no longer existed at this restaurant. After 20 minutes a customer service rep called me and asked if I would like to choose different items. So I chose alternative selections to continue the order. Then 45 minutes later I received a text that they decided to cancel the order altogether. At this point I was unsure if it was because of the change to the order so I proceeded to call customer service and they notified me that the order was indeed canceled. This in turn left me only 10 minutes to place an order elsewhere before most of the restaurants in my area stopped accepting them. I placed an order through a different delivery service and I will be deleting deliverycomFoodLiquorApp and I will never use them again! 😡

by Bethanne31

I have used them several times. Every time the order is late, and they say it is because there is a surge in orders. It’s a different driver every time, so I don’t feel it’s the drivers fault. Their ability to estimate delivery times is awful. There is no way to track your order on deliverycomFoodLiquorApp . And the links through email don’t work. The customer service when you do reach out is non existent. It feels like you are chatting with a bot instead of a real person. The only reason I use them is because I am in a small town. They were so much better when it was my town to go. Good thing door dash and grub hub are starting to deliver to my area because I will definitely be switching my business to them. Don’t waste your time with deliverycomFoodLiquorApp. It will never be able to compete

by Blonde-CT

deliverycomFoodLiquorApp seems to work OK, the problem is I cannot get an order. My first attempt left me waiting 3 hours before i had to cancel. I ordered at 4:30, was told it would be 40 minutes. At 7:30 they were still preparing my order. So i cancelled and microwaved something. My second attempt, i ordered and 30 minutes later got a call stating they had no drivers. They said i could keep my order and get it myself or cancel. Seriously? What is the point of a delivery app if i need to drive out and get it myself? So i had to cancel again. I will just go old school and pick up my own food. Too bad because deliverycomFoodLiquorApp seems great, but if i cannot get my deliveries through it, what is the point of deliverycomFoodLiquorApp ????? Deleted!

by BandGeekCheerleader13

I placed my order over an hour ago. I have had multiple drivers reassigned and I cannot get customer service to confirm there is a driver for my order. I tried to use the chat function twice and once then ended the chat on me. The food still hadn’t arrived by the extended time they had said so I called them and they said they needed to call the driver and call me back (yes, I was skeptical) and I still haven’t heard back 10 minutes later. I’m a first time and last time customer. I wish I had read deliverycomFoodLiquorApp reviews before ordering. I have no idea how they have enough stars to stay on deliverycomFoodLiquorApp Store with every negative 1 star having the same issues.

by Thjessica

If you’re willing to lose money no matter if a merchant follows through on their order or not, then by all means use deliverycomFoodLiquorApp. They will not hold merchants accountable if they forget to deliver your order, ruin your clothes or deliver your laundry back to you when it hasn’t been hit with not a drop of detergent. They basically tell you oh well if the merchant is not responsive or does not agree that you are entitled to a refund or another service to remedy the situation. Never using them again and deleting my account. Shoutout to Chantel is CS for absolutely nothing. I guess you’re smarter than the rest of us for getting paid to tell us there’s nothing you can do. What a world.

by Djjjdjfjrrj

deliverycomFoodLiquorApp is horrible all around . Maybe this is specific to my state but if you are in Missouri order food from literally ANY OTHER app . When you put in your delivery address it shows a few restaurants but if you want to do a pickup order suddenly it doesn’t service your area . How can a restaurant be close enough to deliver to you but not close enough for you to go pick up the food yourself ? Not to mention it’s extremely inaccurate. It says the majority of restaurants are closed during the day when they are definitely open or even if they do say open it still won’t let you put the order in ?? Don’t even get me started on the 15 dollar minimum for EVERY RESTAURANT. Not everyone eats that much bye .

by Trygde

I ordered something on deliverycomFoodLiquorApp due to them giving me a coupon, but once I went to pick up my order, the restaurant said they didn’t receive my order. It turns out deliverycomFoodLiquorApp called the restaurant once and they missed it, meaning my order was never alerted to them.

Next time, i ordered from deliverycomFoodLiquorApp with another coupon. I paid with paypal. This time, the invoice the restaurant received did not show that I had a coupon, as well as it stating that I would pay in cash. I had to pay the full price with cash, and since the order was already paid through paypal, I had to dispute it. Hopefully I get my money back, but I’m never ordering from deliverycomFoodLiquorApp in the future.

by Karyna Ceja

I place my order at 5:32 pm restaurant send me a message confirmed my order and started to prepare my food stay at the restaurant for almost 2 hrs later obviously my food was sagging, nasty imposible to eat . I call the customer service they don’t answer the first time but they pick up my second call and told me my food was in time they don’t even accept 2 hrs waiting is long long time, one guy call back when I ask to talk to a supervisor and he agreed to give my money back for all the inconvenience and I never heard about them since then . If you can order from a different service DO IT!!! This people is not a serious or ethical THIS IS PANDA TRASH

by Hangry Lady.

Ordered an California Eggs Benedict, they called in the ordered and said I wanted Bacon and Eggs! So when I called back to make the fix the issue they said I would have to wait 90 minutes if not longer and I would have to pay the driver again for coming back after messing up my order. They do not try and work with you at all, they do what is easy best and fit for them and their drivers! Future reference for whoever calls in customer orders read the whole order description and not go based off the title.. I’ll order from Uber Eats next time.

by Mikeyc14

Ordered food and received text saying would be here in an hour. After hour still no food. Called restaurant and was told it was cancelled because the delivery was to far. Never received a notification that it was cancelled and wasted an hour waiting for food and starving when could have ordered something else. If it was to far it should never have let me order in first place. Only good thing was they gave me 5$ credit. Still waiting to make sure I am refunded. If your going to be in delivery business as name suggests need to be better at notifying customers of cancellations so they don’t sit wasting time for an order that will never show. Should have never had to call restaurant to see what issue was.

by RCfaxer

Update:

While deliverycomFoodLiquorApp is far better than seamless and the purchase points are great, it is often incredibly slow and unusable. I often have to abandon deliverycomFoodLiquorApp in frustration and use the website.

Previous review:

The new app has many improvements but they are completely overshadowed by the disaster that is the alcohol purchasing section of deliverycomFoodLiquorApp .

Previously I had at least 10 stores available to me in my area but that has now been stripped down to 2 stores.

I do not want to be presented with an alcohol selection, I want the store selection back. I know which stores have the best prices for the alcohol I want to buy and, most importantly, which stores have the fastest delivery and best customer service. Now all of my liquor stores are gone which renders the alcohol section of deliverycomFoodLiquorApp completely worthless.

Never buying alcohol again through your app.

by Plaph

This company has great perks and is very responsive! I just wish their website were as responsive as the customer service. *Incredibly* slow processing when ordering groceries. I consistently wait 1-4 minutes for the page to open, and if I want to add or edit items, it takes just as long. I often give up after 90 seconds, but once, out of masochistic curiosity, I waited for 9 minutes...it was still “processing” when I logged off and ordered elsewhere. This happens on every device and search engine I use.

by Ethyl Acetate

I’m now forced to use the desktop website for all of my orders since I prefer to use PayPal. When trying to pay with PayPal using deliverycomFoodLiquorApp , it cycles through logging me into PayPal and then returning to deliverycomFoodLiquorApp to place me order. In other words, I thought I had placed an order, but never received an email or text acknowledgment, so I logged back in to check and my bag was still sitting there. I had to log into the website to finalize my order. Last complaint— although I’m not sure if it’s Delivery or restaurants but two of my favorites have inaccurate menu items and/or have claimed they never received my order. Three stars because I prefer Delivery over Seamless/Grubhub.

by JRO4544

I have to admit that I’ve never ordered delivery from anyone that doesn’t provide their own delivery service. But, a particular taste was just wanting to be satisfied. Selecting and placing my order was easy enough, but the expected delivery time was a bit much. I ordered rather early for dinner so a little longer wasn’t unbearable, so I waited and waited. The anticipated time was close at hand when I got an update “Sorry for the delay, but it was going to be another 45 minutes “. After waiting 1.5 hrs I was getting a bit impatient, so I called Customer Service. After expressing my sentiments I was put on hold and when she returned the response was that it would be there in 15 minutes. They activated another driver and the rest is history.
Will I use them again? Don’t know! Will I totally discount them? No, if the occasion arises again, I probably would!

by Lovin In McDonald

We have used a lot of delivery places and this is by far the worst. Took them an hour and a half to even get to the restaurant to get our food and here we are 2 hours later with no food. No way to communicate with the driver like other apps

by Maddiesmom12

I am now deleting my account all in the same day that I signed up. I ordered and it got cancelled due to security alert. I call and they tell me I have to wait 24 hrs until the account is reviewed. I wish I never even found deliverycomFoodLiquorApp. Now it's too late to pick what I needed up and deliverycomFoodLiquorApp has been nothing but useless. With actions like these they will never be comparable to useful sites like grub hub, seamless, eat 24, Postmates, uberEats or any other actually useful app. Thanks for nothing.

by Alex Midence

Bad experience right out of the gate. Ordered three items that were alcohol. Got called by the place they were at and none of them were in stock. Says it's frequent that there's a discrepancy between what is listed and what is actually available. I canceled the order, $86! I have to wait two business days for it to get credited to me. May as well just go to the liquor store. Not at all what it's cracked up to be. deliverycomFoodLiquorApp committed the unforgivable sin. It messed with my beer! Not having it.

by LizzieBee7

I downloaded deliverycomFoodLiquorApp on the recommendation of a friend to do my laundry. I selected & arranged my pick up from their #2 supplier as they offered a later time for Thursday pick up from 9:30-10pm. This was made an hour in advance. At 10:21pm no call, no show for my laundry pick up. When I contacted deliverycomFoodLiquorApp via chat I was told that the laundromat was closed! WTH!!! Why offer a late pick up if you’re not open??!! Someone could have
at least called me to notify me of the delay! I’m demanding my money refunded & then I’m deleting deliverycomFoodLiquorApp. Total waste of my time!!!

by Crash571

deliverycomFoodLiquorApp is useless. When trying to see what is available for delivery near me, it only shows a list of everything closed now. To be clear: I’m looking at dinner on a Sunday afternoon. Not some bizarre hour when nothing is open. Any attempt to adjust filters only results in the same. There is likely a solution but frankly if you can’t be bothered to release an app that functions intuitively and properly, then I can’t be bothered to allow you a dime of my money for “using” it. (App is free. Company gets a cut of the order.)

Regardless, I’m going back to GrubHub, Uber Eats or Door Dash, because well, those apps actually work.

by IExclamationman

Very bad business. I downloaded deliverycomFoodLiquorApp and placed my first order, a third-party service they use for checking accounts detected fraud and blocked my account.

I went through a number of emails back-and-forth with them to find out what was fraudulent about my account/order and no one could tell me anything other than it was fraud. There was no fraud about the account or order. There are so many other delivery services that I can use so no love lost.

by Xwpt24182

Used deliverycomFoodLiquorApp to place a to go order in a restaurant and received a text saying that “my restaurant was preparing the order and that it was going to be ready in 5 to 10 minutes”. When I went to pick up the restaurant was close. It had closed for a few days for remodeling.
I had to call back to ask for a refund and the guy said he was going to credit my account with $5 and he never did.

by Jarrett Mil

There needs to be options to add/customize items with the charges that pertain to item. Example: if you add extra ranch, there should be an option to click on that for however much the restaurant charges for extra ranch, and have it added to your order.

by Hopelizabeth4

deliverycomFoodLiquorApp works just as well as any other food ordering app (with the bonus of being able to order alcohol and laundry service).

Pros:
- I love the points system for earning app credit
- I love the coupons Delivery sends me in a weekly basis. I will actively order using deliverycomFoodLiquorApp because I can get more discounts.

Cons:
- they have FAR fewer restaurants listed in deliverycomFoodLiquorApp than Seamless/GrubHub.
- they do not have the same automatic refund policy that Seamless has if a restaurant doesn’t deliver by the promised time. They leave it up to the restaurant to determine if they’ll refund you for the late service, which they often don’t.

by Duuuyasaaa

I love that I can use my Venmo balance to order delivery!
deliverycomFoodLiquorApp runs smoothly, and customer service has always been very helpful whenever I had issues/questions.
The emailed discount codes are nice too.