Care has always has a disconnect representing the nannies, encouraging families to pay nannies below minimum wage, and does nothing to inform the parents of laws.
Yes, it’s basically a matching service site, but for how much parents pay, they do not provide much. The site is over priced for parents. You might as well pay the extra fee and use a nanny agency as you still have to do a lot of work for what you are paying to merely use the site.
On the nanny end, they are double dipping in getting nannies to pay for memberships despite the fact that they would not have anything to provide parents without them.
Recently, as a caregiver, I had purchased a monthly membership. I didn’t mind paying, assuming I’d get more for it. However, despite purchasing it through their app, having monthly withdrawals taken from my accounts, and emailed receipts, I didn’t get any of the services I paid for. When I called them and asked if they needed the receipts, they told me they did not want them and refused to provide me with an email address to send them the receipts.
The rep on the phone actually hung up with me when I refused to end the call as I felt the issue wasn’t resolved.
They obliged attempted to do mahjong after I complained on Twitter. Insimply asked to have the remaining of this month’s payment credited to me, which would mean I only got 1/2 a month I paid for, they refused to work or talk to me about it.