Restaurant.com Reviews

For the restaurants of my choice… I paid one price that would hold the value of a higher price… But in the small print basically it’s like a coupon when you’re purchasing for catering. I thought it was a self discount. By saying that I basically cherie McKnight 84 mean I thought it was a $25 restaurant card that I would be able to used as specified restaurants. I basically had $25 off of a $75 purchase. I don’t think I’m going to eat $75 worth of food by myself nor would I order a bunch of food to save $25. I also have a card in the email said it would expire. I try to find something to my liking but I’m also visually impaired and it’s not 100% assessable for the blind and visually impaired. I’ve been trying to find a customer service phone number which I cannot seem to find navigating with a screen reader on my phone. Hoping this review will have someone reach out to me. I am praying that happens because I don’t want to lose $50 worth of merchandise.

I gave Restaurantcom a 4+ because while they always have a lot to offer as far as activities, they just don’t have enough restaurants in my area. I know Delaware is a small state but we have many eateries that are missing from list. What about DDD(3d’s) which is a sub shop in Newcastle? Seasons Pizza, Pat’s Pizza, Gino’s Pizza, Jade’s Palace, OB’s Jamaican food, Spice n’ Nice Jamaican, Cheesecake Factory, Thai Kitchen, Osaka, Hibachi’s, Potstickers, Jasmine’s, Kenny’s Restaurant, Olive Garden, Texas Roadhouse, TGIFridays, The Brown Bag & the brown bag 2, Celebrations on Market, Red Lobster just to name a few more for your list. Otherwise, I really like Restaurantcom just wish most of the offers for most restaurants weren’t in Philadelphia, the next state over from us.

I stopped by today out of happenstance. The staff continues to be ill mannered & off putting. They act like they are doing you some sort of favor, to serve you food ( that you are paying for!). The name of the restaurant IS Popovers, yet it is an ordeal to get these items served to you! How ridiculous & absurd! The staff continues to discourteous & downright rude! They cater to the in crowd, and if the don’t like you, they treat you like swill! They are extremely bigoted, against single diners, for example!I know this site only wants accolades & not truthful reviews. Every time I go here, I end up feeling uncomfortable & unwelcome! Charmed I am sure!
The server actually had the audacity to tell me where sit! Just to have attitude on his part!; what is the problem?! Yes, I know the six foot rule, and can conduct myself accordingly!!! How rude!!!
This site only wants “positive “ reviews!; how one sided can we get?!!?!

I’ve tried to figure Restaurantcom numerous of times. Great concept but needs a lot of work. Signing in is tricky at first since it does populate my auto filler instantly. Unable to auto generate my certificates is a pain since I have bought multiple. When I finally used it my transaction at the merchant was quite interesting to say the least. They didn’t recognize the procedures to accept my certificate and had to actually manually apply my discount. I was under the impression the certificate would cover the cost at purchase in which I’ve seen now that it only applies towards discounts from what I have seen. Looking through the merchants profile through Restaurantcom is awful. Menus are hard to read and products are hard to differentiate from when picking sizes. I hope they can get this fixed. I would really love to see Restaurantcom win.

First, you should only have to log in once per use! You should not have to login every time to change from “my certificates” to “my account”! You should not have to keep logging in!!! There should also be an option to never have to login again, but the multiple login per session is ridiculous!

Certificates:

Once I am in and scrolling through my certificates, the full address should show. As it is now, you can only see the street address—not the town. I have certificates is several towns. I cannot tell where it is.

Also, (in this view)you can only “exchange” or “use” — you cannot click the restaurant name or icon and get anymore information (location, menu, etc.)

Certificates disappear (without notice). Sure they (probably) become credits, but there is no notification that they disappeared—there should be... and there should be a reason. There have been restaurants where I know I have purchased a certificate and it disappeared—no notice.

Sort: you cannot sort your certificates. They just come in some random order, I think it might be the order they were purchased? You should be able to sort alphabetically, as well as location, and dollar amount.

I had extra Delta Airline points so they let me use them for this website. It’s been fun checking out new places I had never heard of. My only complaint is I moved from Norfolk, Virginia to La Quinta, California but the email advertisements still recommend places in Norfolk & Virginia Beach. Hopefully they’ll update it one of these days. :)

I bought what seemed like a great deal, $24 for $200 gift cards. Sounds great, huh? I’ve tried to use these cards 4 times so far. No luck at all. First of all the restaurant options were pretty slim, all obscure places I have never heard of before with non-encouraging reviews. When I finally got courageous and pick a place, I couldn’t believe it. The only lady working there didn’t know what I was talking about when I mention the card, secondly, the place was filthy. Same thing happened the other 3 times. All gross places that you wouldn’t want to eat at even if it was for free. I’m stuck with these cards now. Very little hope it will ever work out.

Once logged on, you can exchange certificates. However app is very glitchy & usually you have to log off in order for the exchange to process. Whatever you do, DON’T hit the back button because Restaurantcom will undo everything you worked so hard to do. I wish they would just give a refund for unused certificates but that’s not an option. Hate to waste money but trying to find restaurants that still participate with this company is a struggle. Also their “filter” option gives you 2 options and their “map” doesn’t work. Hate to use this to exchange certificates from 2012 but also don’t like wasting money.

Though not an outright scam since I’ve been able to use a few of the coupons, you will end up paying dearly in time and hassle for paltry savings. Often times the site and applications throws up obtuse unhelpful error, as when you are trying to change a coupon to a different restaurant. For the last 24 hours ive been unable to login or change my password, being told only (and repeatedly) to try later. Even if it happens to be working, the whole process is slow, clunky and unintuitive, and your server probably won’t be thrilled to see it either. Avoid Restaurantcom. and company.

I contacted customer service because I noticed both of my $25 certificates are gone. They were there one day and then the next, gone. I emailed them and they replied with instructions on redeeming and exchanging certificates. There was no real person to help. That was on July 3. I replied again and asked for help and asked them to refer back to my original email since it had nothing to do with redeeming or exchanging. They replied with the same email. The email contained no phone number or any other emails to contact them for help. Instead, it recommends you download Restaurantcom . So just a warning, if your certificates don’t work or they disappear even after you’ve bought them, good luck.

I’d give this ZERO STARS if I could. I tried for HOURS to redeem a $25 gift card I earned. $15 of it bought a solitary $15 deal it kept defaulting to leaving me with $10 credit. Then I tried to use the remaining $10 to purchase ANYTHING and no matter what I tried, the system KEPT DRIVING ME AROUND IN CIRCLES!! Then I got a stupid email stating they were giving me a 40% discount but when I tried to apply that $10 to the discount- AGAIN KEPT GOING AROUND IN CIRCLES!!
**WHAT THEY WANTED IS FOR ME TO ADD A CREDIT CARD AND PAY FULL PRICE WHEN I ALREADY HAD A CREDIT OF $10!! Ridiculous!
Buy/earn a $25 gift card- only let you use $15 of it then wants you to pay full price cash for a “discount” they give you WHILE THEY STILL OWE YOU MONEY!! THIEVES!!

Feeling like the whole program is now a hoax. Used it years ago and got legit deals at various good restaurants. Was easy to buy and easy to redeem. Now, they are for crappy restaurants and I have many hundreds of dollars in coupons that we purchased but cannot redeem them. I encounter obstacle after obstacle. I’m a smart guy but cannot figure out my way through all the road blocks. The 800 number for customer service is bogus. You select your options but it hangs up on you EVERY time. So frustrating. Can’t get my questions answered thru the online help app. So that leaves me with hundreds of dollars in coupons that can’t be used. Stay far away.

Restaurantcom does not work as it should it is very difficult to redeem codes as well as finding restaurants in the area I am not sure at this time at time if it will work in my area at all.

Restaurantcom is not very easy to use when you go to redeem a coupon I guess you have to make sure there’s restaurants in the area before you can redeem it. I put in two coupons $25 each but only one shows up. It looks like a lot of work went into Restaurantcom but it looks like it was also rush to production before fully testing

Just order a certificate today for a relatively new pizza listing, had never heard of it, but nice menu and good reviews, so we were excited about going to dinner there tonight. Looked it up online, and started to get suspicious. A couple listings said “Closed.” Dug a little deeper and then called, line disconnected and it was permanently out of business. I understand it is tough times for restaurants, but to still have listings and take money for a business that doesn’t exist is disingenuous. Was looking forward to a new dinner experience, only to be taken.

I downloaded Restaurantcom based on the recommendation of a Youtuber who also uses apps such as Ibotta. Restaurantcom is such a scam. On their front page, they offer a “voucher” - 10 for 25 certificate for some major chain restaurants including Panda Express or Burger-king. I bought it, and it turns out what I bough is not a certificate but a discount pass which grant me six months membership to their deals. Let alone the whole process of trying to figure out what to click is extremely confusing and frustrating. Restaurantcom should be taken down, I don’t understand why there are so many good reviews, I am going to get my money back!!!!

I received these ‘free’ dining bucks for going to a time share pitch. Most restaurants were less popular. When I searched my hometown, I recognized 2 of 15 listed. I had to load the bucks to Restaurantcom . Then I had to use the ‘bucks’ to purchase certificates for each individual restaurant I wanted to use them at. My first particular restaurant offered $5 certificates, but I could only use one certificate per visit (no matter how many in my party or how much my bill was) and had to have a minimum purchase of $10 to use it! Restaurantcom doesn’t remember, I have to sign in each time. A pain to use and not really worth the savings.

I have tried to use Restaurantcom 3 times now at the ice cream shop I have the certificate for. It’s the same thing every time. I try to login but it says my password is wrong so I do a forgot password. The email comes through but when I try to change my password it just spins forever. At this point I pay for the ice cream. The next day on a desktop site, I am able to change my password and login. The next time I’m at the ice cream store, Restaurantcom has logged me out and I get to perform this process all over again. I guess I need to print the coupons, which defeats the purpose of using Restaurantcom . Disappointed.

Restaurantcom is a real pain, it makes me log in every time I touch a new button, freezes constantly and there’s no option to combine all the cards into one or use multiple on a purchase. The certificates when I can get in to Restaurantcom to redeem them are great but the frustration keeps me from using it more. If it worked better I would purchase them rather then just using ones I’ve received as “incentives”.

I had received this giftcard/coupon a while ago for a fundraiser and just now downloaded Restaurantcom due to the negative reviews. Within minutes of using it I realized there was no hope of redeeming my $25 giftcard as the closest restaurants and dining areas to choose from were about 2-3 hours away, even while I live in a city with numerous restaurants-big and small. It would be very helpful if there were more choices for cities as well as available restaurants. If there were Restaurantcom and or company may receive a higher rating.

For several weeks I have been trying to log into my account in order to redeem any of my codes.
• Cannot log in
• Cannot change password, even though I know I’m entering mine correctly. I entered my email address to be sent a link and
1. it did not recognize my email
2. when it does recognize it, a link to reset it is not sent???
• I have sent inquiries about the problem and twice have received generic emails on troubleshooting that does not address my problem?! It keeps sending that same email.
• I once sat and waited about 15 minutes for my log in to open up to my account. I got disgusted and quit.
• I wish I’d read the reviews here before doing business with them. I could’ve saved myself a lot of aggravation and expense.
• In 2 days I am filing a complaint with the BBB if they don’t resolve this satisfactorily.

I wrote a review on this YEARS ago asking that when you login and clicked stay logged it. it DOES NOT keep asking for my pwd

EVER

i just tried it again.. still junk. it keeps asking for me to login when you switch to account. cmon guys learn how to build an app

Restaurantcom , as well as the website, are so difficult to navigate. You have to log in to multiple sections of Restaurantcom , if you navigate away, you have to log in again. I have gift cards to use, but when I add a certificate to my cart, there is no way to use the gift card toward it. If I try to purchase a certificate from the gift card page, it just takes me in circles and doesn't actually let me purchase a certificate. I've had these gift cards sitting in Restaurantcom for almost two years and am unable to use them.

I have been trying and trying for just over 2 months to figure out how to use the rewards I purchased but nothing is what it seems!! I have followed every instruction given and yet using Restaurantcom has not helped. I thought it was just me so I asked my 20 yr old to help me as she is gadget wise but she too eventually got frustrated with the process of trying to redeem whatever it is I paid to get! Do I find deals and order them? Do I find deals and use on the spot? Or Do I find deals and print out the coupon? What the heck is the process???

I received an email from this website saying I had certificates that I hadn’t used, I had forgotten about them. It seems that some of the restaurants were no longer participating so I had the option to exchange them. I did that and then when I went to use them they were no where to be found, mind you it took me a solid half hour to just get logged in, the website is so slow. I tried logging in on Restaurantcom and had the same slow experience. Looks like I lost my certificates anyway! All crap!

The entire benefit of an app, I thought, was to make my experience more convenient that the desktop site. When I go to a restaurant to use a certificate I have to sign in. Then, 10 minutes later when I wish to redeem I need to sign on again. In fact, no matter how frequently I use Restaurantcom , sign in is required (no option to remember my email address or password) EVERY SINGLE TIME and every singe purchase. I give up.