Care com Caregiver Reviews

UPDATE:
Re: Developer response.
As far as the pay range; of course I have the pay range selected for pay above $15 an hour, I am capable of doing a simple search, however, all the lower paying jobs still show up. The filter results feature is a joke. As far as taking safety seriously, I am still getting bogus responses and now I can spot the fake listings. Double verification may help weed out fake accounts. I'm getting more frustrated by the day with these glitches. Please address then and don't just reply with a robot response.

I have been on and off this site for years. I am continually getting fake accounts and getting messages from people saying they are no longer a member and to email them directly. These are fake accounts and there are a lot of them. There has to be a better system. I don't believe that these are actual people hacking the system. Something is definitely wrong. I have emailed support numerous times to no avail. This needs to be fixed. Out of every 10 applications 5 are fake. It's not the websites fault for people being cheap but when I put in my pay range for over $15 an hour every job shows up. I don't need to go through 30 job postings that show $10 an hour. It's frustrating.

For a somewhat well known company they have one of the worst customer service and a poorly designed website. I signed up for the service and accidently clicked on the wrong category because it was not clearly stated. There were 2 different and separate pages discussing pricing options. I paid $80 and my main job profile shows that I only do pet care—not child care or odd jobs/errands. I filled out my profile to the fullest and it still shows that it is not completed. I only got one response only because I reached out to them. I have a great deal of job experience with children, pets and other type of jobs as well. I tried to reach customer service to get a refund. But there was no phone number anywhere to be found on the website. I had to search for it on Google. When I called them it took nearly 30 minutes before I was finally able to talk to a live person! Speaking to them was like speaking to a robot on a broken record. I asked to speak with a supervisor and they gave me a case number so we will see what happens.....I will come back on here and report the results.

I started with CarecomCaregiver many years ago and paid them stable monthly fee for my membership till I become a premium member. I have gotten jobs from the website multiple times. Sometimes it works out and I continue my relationship with the families. A lot of times families don’t write you a review. Recently, I met a highly malignant family who abused me, made fun of my English language, the wife was screaming at me and pointed a knife. Highly rude people, I worked only 4 days and told them I would not be coming back.
The lady was so ferocious and rageful that she wrote a whole bunch of crap about me in CarecomCaregiver which is totally not true, thus damaging my profile and she did it by creating a secondary scam profile. So I called the customer service multiple times reporting the family and asking them to take down that wrong review and guess what? NO

The company highly favors families, and even though I have been paying them for so many years to keep my profile, they do NOTHING to help even the premium caregivers.

I’ve been a nanny and caregiver for years using CarecomCaregiver, paying for a subscription thinking it was great. Until the last family I worked for. The husband started flirting with me and put me in a VERY uncomfortable position, and it was obvious that I was uncomfortable. So I pulled the wife aside and told her what had been going on every day when she would leave for work. She assured me she would take care of it and that he would apologize. Long story short, he never apologized and instead she told me don’t come in the following week. Then Sunday night, their niece called me...waking me from my sleep to notify me “it’s not going to work out.” But that’s not what upset me. They contacted Care to make up lies about me because Monday morning, I woke up to an email from Care Support notifying me that my membership is being terminated for violation and there’s nothing I can do about it. I responded to the email and haven’t heard back. I tried to reach out to Care and nobody will reply back to me. It’s a good thing I don’t sue for defamation of character!

I have used CarecomCaregiver to apply to hundreds of positions and have NEVER gotten a response. Even after having been the first person to apply multiple times and being someone with years of childcare experience and a bachelors degree? CarecomCaregiver won’t even let me upgrade anymore! It just spins for years, and the site is just as bad saying “we received your request to upgrade” what the heck does that even mean? I’m waiting for approval, which will never come? CarecomCaregiver takes people’s money and makes it virtually impossible to find matches. It wants both parties to pay for services and then presents an app with nothing but glitches. I’m starting to believe they don’t even send applications. I get told in an error message to not send my phone number in applications, why? Because they don’t want parents to be able to reach out to me without a premium subscription that I can’t even get back! So an FYI if you don’t pay for CarecomCaregiver don’t waste your time applying and trying to give a parent your contact info because they will not get the message!

I used to love Care a few years back. I met a family I was with for 5 years through them. After having my son, I took time off to be with him. I am now looking for a job here and it seems nearly impossible! I am constantly bombarded on CarecomCaregiver to pay the premium of $25 a month to become a premium member. So annoying because I have no income yet need to pay to get a job!? Basically if you are not a premium member your profile is not seen frequently and have limited communication with certain families and you don’t even learn this until after you apply. You check your messages to see if they’ve seen it or responded and get a message saying “upgrade to allow them to respond.” Are you kidding me?? Also seeing parents ask for 10-12$ and hour for multiple kids is a joke. The parents should also have rules when requesting care. I have had parents contact me, set up interviews and then never respond to me. It would also be helpful to see more specific times and days they would need care. I guess I will continue to try my luck getting a job without being a premium member.

I’ve been a member on Care for 6 years. I invest in the website to obtain good ratings, access, background checks etc.
I have noticed over the years it is a constant battle to get my notifications, to write a paragraph, to edit and so on..
To this day I cannot edit my profile for certain things. Since the beginning it has me car-less when I’ve always had a car and marked that I have transportation.
6 year long story short- I like the format from about 5 years ago. It keep evolving into something more and more user UN friendly. I have probably lost out on opportunities - no doubt- with all the issues. I continue to auto pay and upgrade and invest in this website. It would be appreciated after all these years- if these tiny BIG problems could get fixed. There’s no even flow. Please please fix the website. It’s terribly frustrating.
Ps. It’s a challenge to call them too so while they’re making so much money, maybe they could give back a tiny bit by fixing their- what seems to be eternal-problems in all areas.

I noticed that I couldn’t get any good jobs without having a membership. That’s fair, I mean the developers need money to live. What’s not fair is ripping off honest people trying to find work. Like the developers mentioned, parents who have a premium account can talk to sitters without the premium membership. I had parents reach out to me this way so I was receiving a couple job offers without the premium membership. I decide to pay the membership, and now nobody is contacting me. Literally nobody, I got more job offers before I paid the membership. I understand the developers can’t control whether parents respond, but this is some really really sketchy stuff going on. Usually, companies pull scams like this and after you pay a small amount they’ll say “ just pay more” “just buy this and your problem will be solved” do you see why I think this is a major scam? Canceled my membership immediately and unless something changes fast, will not be going back.

EDIT: I tried that website provided by the developer. There is no option to directly communicate to anyone. Also, the problems keep ringing in, I lost a job because I had this typo on my profile, I I’ve been trying to fix it but it says pending. It’s said pending for 2 months now. Frustrating and would not recommend. SitterSitty is free and I’ve gotten jobs there, so would totally recommend that one.

I have been on this site for a while and I have met some wonderful people however in the last 4 to 6 months I have received texts from men that are requesting ‘company’ ‘companionship ‘ ‘1 needed assistance with bathing. ‘These individuals do not have jobs posted. Their obviously using this as a dating website. I would greatly appreciate Care Now being more cautious & strict of who is able to go into the system and actually have contact with those providing care.
I’m older so I’m not as trusting and I’m extremely cautious but there are a lot of young people on here and my fear is that they are going to get into something that they are not expecting. It’s extremely dangerous. I attempted to report these individuals and I always get an error when I am trying to send the report.
You need to do better to protect the integrity of your website, company and those your assisting.

CarecomCaregiver is a good idea but the navigation of it needs work. I found CarecomCaregiver actually a few years ago and decided ultimately not to use it. Now that I’m back on it nothing seems to have changed to make the functionality of it easier.

Caregivers should be able to leave reviews of families.
The filter button should have more options like if I want to only work Monday-Thursdays then I can look at listings with only those days. Instead of scrolling through every single one.
Also to filter out CPR certified or college degree. Unfortunately not everyone one has those things. Even transportation.
You should be able to choose an option to find listings that don’t require you to have a degree.

Positions should tell you whether or not they’ve been filled. Maybe after the start date listed you can send a notification to the employer asking if they have filled the position or are still looking.

When you’re looking at potential positions to apply for maybe a favorites tab. Favorite one you think you might want to apply to but you aren’t sure yet. You can scroll through all the listings and narrow down the 8 you think you might choose. You can organize them based on distance, pay, or first choice.

Being a trans individual it’s been really hard for me to navigate through CarecomCaregiver with ease. My experience from getting my profile verified to correctly being able to display my gender has been a nightmare. I have spent the past month trying to figure out why my bio was not a proved time and time again after I had changed it. To then my profile photo not being approved. And having to display on my profile that I identify as female when I truly identify as non-binary being that we are in 2022 you would think that an app would inclusive enough to even have an option that says other for gender. When I reached out to customer service regarding a phone number to call I came to find that they do not have a customer service phone number. Then when I asked about why I was having issues having my account verified they let me know they thought somebody was using my photos to create an account. Which didn’t make sense to me being I put my preferred name as the name that gets displayed to families my legal name that is connected to my account and address and social and all I put in my bio was my name experience and pronouns.

First of all, it won’t let me make any changes to my profile. It either pops up some sort of error message or let’s me change it and then changes it back when I leave the page. Second, I was in the middle of applying for a job and was randomly logged out. When I went to log back in it wasn’t taking my password that I know I used considering I just created the account. When I got into the website and tried to submit a email for help through their contact us tab it wouldn’t submit. I finally found their email and sent them an email so hopefully all will be resolved. Both CarecomCaregiver and website need bug fixes and improvements. I never leave reviews but this has really frustrated me and possibly caused me to lose one of the only jobs I was hoping to get. The three stars are because I like how CarecomCaregiver is set up and have had success with CarecomCaregiver in the past. Hopefully they make these improvements.

CarecomCaregiver has been easy to use and easy to create a profile. I love how easy it is to find a family (you do have to pay for premium but it’s worth it to find a family easier) I like the feature how you can get reviews from other families, but I wish there was a review you could give to the family. I’ve had families who were really nice and some who were not. There should be a review for the families profiles to let other caregivers know little more detailed about them. It seems like families can leave reviews about caregivers but what about caregivers giving reviews about the families?
I had a family who had many nanny’s before me (I had no idea until later and neighbors would say comments and even the kids did!) and she gave me a really hard time while trying to take care of her kids. She made it seem really professional and care free at first, but when I started watching her children she was always trying to control everything and stepping on my toes. At first, I didn’t mind it was like she was helping, but it just kept getting worse. It would be nice if someone had given a review saying some of those things. I wasted a good chunk of time when I could’ve been with a family for the long term. I just want other nanny’s to look out for one another in the nannying world. Thank you.

Waiting to see if the subscription, background, and drivers history fees are worth the amount of gigs that I hope to get from CarecomCaregiver. So far it has been slow. I noticed that before joining the subscription, no one can even send you a message which was confusing to learn one day when I tried to communicate with a potential Gig. If I had known, I would not have wasted a whole week with my profile and info up, just to not be able to be contacted by Pet parents for gigs. Also, after applying for jobs you do get a little anxious, wondering if the client even viewed your message. If the client has received 15 other responses, it’s possible that they may have picked the first response that they received, but you would never know it as the client won’t always respond to all 15 requests, nor do you get an auto message letting you know that the job has been taken or that your were denied. It would be nice to get a status on gig requests instead of the gig remaining on your dashboard and even marked a “new”, despite possibly being booked already. I’ll see how this next week goes:)

I am so grateful for CarecomCaregiver which has helped me find some jobs locally that I wouldn’t have had otherwise! There are three main things I wish could be fixed. 1. An option to edit a profile. The editing option is there but after saving edits, it doesn’t update and reverts back to the original text, years of experience, base pay rates, etc.
2. An error box keeps popping up that says “Miles willing to travel is empty” when I click the “ok” button, there is no option anywhere on the page to put any mile information in, but that box keeps popping up and won’t let me advance with a profile until I do it. But there is no way to do it. That is frustrating.
3. I cannot find an option to delete or hide a profile. For example if I have found a Babysitting job, and want to hide my housekeeping profile until the babysitting job ends.

I have been using CarecomCaregiver for about one year. I got my first clients here and they started to refer me with friends and families.
The clients are serious people who know what they want and don’t hesitate to pay what is fair, but I also found some others who were the worst experiences ever and should of been vetted better. I received two bad reviews from clients that needed a different kind of service such as a plumber instead of a cleaner. I would like to see the ability for cleaners and businesses to post a single response to bad reviews to add clarity on the situation.
I respect the clients and I would like to receive feedback and reviews to better serve my community.

I have been using the site for about three years as a babysitter. I live in a ski resort town and this is how I have cultivated my tourist clientele over the years. I have secured over 60 jobs using Caregiver. It has all I need to connect with and maintain a relationship with prospective and past clients. I appreciate that I’m able to also include my phone number in correspondence to clients as that sometimes makes it easier the closer they get to arriving for their vacations. Caregiver has enabled me to grow a bit of a business as a babysitter and nanny in my hometown and I use babysitting as a supplement to my primary income because I need to have a second job. It’s a great way to make extra money and Caregiver provides the platform for me to be able to do that.

Something has changed with CarecomCaregiver in the last year or so. You can’t even connect with a prospective client. I think sometimes people are ahead of me because they responded to there add before I did. People don’t always call the 10th person who responded to there add. They might hire the first or second responder. If we could just get through to more of the clients I’m sure I would have a more steady flow of work. CarecomCaregiver has been very disappointing to me. It is programmed to not let us communicate with clients. So we have to pay for this service. I do want to say I have paid in the past and I still didn’t have a steady flow of clients. I think CarecomCaregiver only allows certain amount of clients to come through to us who are looking for work.

I prefer the old app I don’t get messages at all especially if I am not signed in and I have to sign in every time. The other app even not logged in I got notification of messages. Logging in every single time I open CarecomCaregiver ! Even when I just logged in and it’s In The background because I needed to look something up it logs me out. I missed out on job opportunities because of this issue. And my rating in response has gone down way down because of CarecomCaregiver. Please fix this I pay to be a part of this and I currently am not set to renew because I look unprofessional to people trying to give me a job because of this issue. I would rather stay with you guys but I’d have to look else where if I keep looking unprofessional to potential employers! Also the old app you can hire or look for a job now two different apps why?

I have been trying to create an account on CarecomCaregiver for over a year now, but the only answer they gave me was “We cannot create your account at this time” with no explanation why!
So I didn’t give up and tried again with a different email. This time I got to create an account and even apply for a few jobs! However, minutes later when I tried to login again, the website did not recognize my email anymore and started showing the message again “We cannot create your account at this time”.
I am very frustrated, because some of my friends use it and I tried the same, but for me it is not working for no apparent reason.
I emailed their support, and as a response I got “We reserve the right to cancel any account at anytime with no explanation”.
So don’t waste your time. Don’t create expectations! They just want you to pay for the background checks.

I paid for a background check and motor vehicle check. I paid for it in February 2019, came back clean. They canceled my account say back in 2012 my background check came back with something on it. Why did they all of a sudden go back to that date? I never work one day for them in 2012. Come to find out all it was, was a no insurance and expired tags. It was dismissed in court because I had them, I just forgot to put on car. It even says dismissed on the background check. They canceled my new account gave all monies that was to be paid to me back to clients I did work for. I tried to explain but was told my account would be canceled. I think they should have handled it better. I was one of the 10 babysitters they had here in Fayetteville. I would not recommend anyone do business with this company. They don’t investigate before taking action.

I was very excited to start babysitting more until I finished the application and realized it was pointless. I kept having to rewrite my bio(which was very long). Then it asked if I wanted to add a video... “click here to add video.” All it said was that it had to be 30 seconds. I spent so much time making a video about me, then when I go to add it. I have to rewrite my bio... AGAIN. I finally get to add my video, then after pressing the “add video” it gives me guidelines about what it should be. I was so frustrated at this point but I wanted to babysit so I added it anyway. After finally getting into CarecomCaregiver and being able to apply for jobs I realize EVERY SINGLE JOB is to be a nanny. Not one time babysitting. Even then I tried to look past it but when I got an email saying my video doesn’t live up to their rules so they took it down. Don’t waste hours of your day trying to figure this out.

I joined CarecomCaregiver/site when it first came out years ago. I was with a steady family for years until I left for college. I rejoined to earn some money. I am highly qualified. I have multiple certifications outside of basic CPR & AED training. I worked with individuals with a wide variety of disabilities for years. That being said, as a college student, I cannot commit to working in a facility or with an organization that does those things. In the caregiver app, I am not getting responses for jobs. I am bombarded with add to subscribe to be a premium member. I have $8 in my account. That is literally not an option. Among other problems I have seen, families will offer to pay below minimum wage for MULTIPLE children. Some of which are quite young. The oversight of CarecomCaregiver is no longer focused on connecting families with safe care for their children. This organization’s focus has become solely on where they can make another dollar. It pains me to say this as well.

But care, you perpetuate abuse to caregivers by making parents believe it’s OK and acceptable to ask for everything under the sun without fairly compensating the caregiver. A Nanny provides for child/ children. She is not a housekeeper, laundress for the family, errand runner, chauffeur, family assistant. When you ask the question “what else are you willing to help out with?” This question gives permission to families to abuse. It does not mean for no compensation. You give the impression to families that this is standard, and it’s not. There’s a lot of monkey see monkey do. If one family asks for the world for little pay, many families follow suit. The site sides with families and not the caregiver. The caregiver should have equal footing on this site. I realize negotiations are between the two parties, but you need to advocate a bit more for caregivers, we are paying customers too. We should be able to review families as well. The one sidedness allows families to feel they have the upper hand. Amicable relationships are the successful ones. How about asking the families what benefits they offer... check the appropriate boxes. Paid vacation, insurance, paid sick time/ time off. Just my two cents.

I don’t know why people stopped using SitterCity, because it was much better than this. This site is very money hungry. It limits who can talk to you and how much if you are not a premium member, and from what I have read, it does this to parents/people seeking care as well. It ranks you lower in searches as well. If you are a premium member, apparently it’s hard to quit. Furthermore, as a caregiver you are ranked on whether or not you respond to people. But as a caregiver, I have had people go so far as to schedule interviews with me and then completely vanish. I have wasted time waiting around for them to call or show up for nothing. I have also seen people legitimately request to employ people for less than minimum wage with multiple children. Nothing happens to them for wasting my time. This site needs to worry more about the caregivers on it and less about where they’re getting their next dollar from.

Nonstop issues - changes I make to my profile won’t save, or they’ll save for a day and then revert after a while. Changed my photo twice, but it still displays the old one. Sometimes when I open messages they display gobbledygook, all jumbled letters and symbols. This is the second account I set up- the first one had so many glitches it wouldn’t let me past the phone number confirmation page. At least second time around l can get in and look around.

Also, very sneaky and low of them to allow you to apply to jobs- but the families can’t message you back unless you upgrade to premium! I wish that was made clearer! I waited a day, wondering why no one was getting back to me. I don’t mind the upgrade, I just wish I knew I needed to do it in order for the service to work.

I wish there was a document upload feature, so you could upload a resume, first aid certificate, letters of recommendation, etc.

ALSO it’s 2019 - have AT LEAST an “Other/Decline to State” option for Gender!!!! It’s nice to have that right there on the profile so the care seeker knows ahead of time, instead of having to explain it later when you meet a family and find out they’re SUPER NOT COOL with a queer person taking care of their kids.

All in all, helpful service, terrible app.

👎🏻 👎🏻 this website is full of sh***t most of the parents don't tell you they want to go under the table intill you get to the interview. They are trying to get away with with tax invasion which is a crime if your full time or part time and they parents don't care because they just want to screw you and don't care about you. Why don't you screen the parents? Before letting them post jobs. You screen your nanny's and babysitters but why don't you screen parents or let us review parents so we know what parents not to work with. I can't recommend using this website to anyone unless you like to go into financial hell. Care only cares about themself. What if you start protecting the caregiver and not your self. Start screening parents and make them have to pay to post jobs. And don't send me a coupon unless it's 2 months free. I'm just trying to make you aware of this growing problem and I feel like you should start doing something about it start back checking parents.

Great app! I’ve recommended families, friends and associates to CarecomCaregiver due to how well it’s managed. I am a current caregiver that has been working with CarecomCaregiver for years now and this has given me the opportunity to expand on my knowledge in my future career. I’m a current college student who hopes to become an OBGYN or Midwife in the future and the jobs that I’ve been provided has given me experience with a large diversity of families. I am a Care pro nanny and it’s absolutely rewarding.