Connect My Computer Status

Last Updated on 2025-03-21 by Hana Mobile

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User reports:
No current problems

- Pro version is only available as an in-app purchase

- May not work with iOS 12

- Mouse pointer accuracy can be off

- Screen may freeze and require reconnection after several minutes of connectivity

- Complexity in using special keys

- App may crash when starting up, especially if already connected and left for something else

- Cannot wake computer remotely

- Slower connection may result in choppier image quality

- Network password is saved and must be manually deleted every time to prevent unauthorized access if iPhone is stolen.

Common Connect My Computer Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Connect My Computer network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Connect My Computer App
1. On android, goto Settings » Connect My Computer » click [Force Stop]

Clear Connect My Computer App Cache and Data:
1. On android, goto Settings » Apps » Connect My Computer » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Connect My Computer.

On android, goto Settings » Apps or Manage Apps tab.
Click Connect My Computer » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Connect My Computer » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Connect My Computer