Desktop Computer app not working? crashes or has problems?

Desktop Computer Status

Last Updated on 2022-06-30 by Shells

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Common Desktop Computer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Desktop Computer app on iOS and Android devices. Solve all Desktop Computer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Desktop Computer iPhone Issues and Solutions

Desktop Computer iOS app crashes, not working, errors
Desktop Computer iOS app network issues
Desktop Computer on iOS has black/white screen

Desktop Computer Android App Issues and Solutions

Desktop Computer has errors/crashing/not working
Desktop Computer server network connectivity issues
Desktop Computer has black screen

Desktop Computer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Desktop Computer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Desktop Computer app crashes or not working on Iphone (iOS):

Close and restart the Desktop Computer app on iPhone
Update Desktop Computer app to the Latest Version for iOS
Uninstall and reinstall Desktop Computer iPhone app
Update your iPhone to the latest iOS version

Fix Desktop Computer on iPhone unable to connect to server/internet connection issues::

To resolve Desktop Computer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Desktop Computer black/white screen (blank screen) on iPhone:

Follow the Desktop Computer iOS app troubleshooting guide Here →

Desktop Computer Android App Issues and Solutions

Fix Desktop Computer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Desktop Computer app issues:

Force Stop the Desktop Computer App
1. On android, goto "Settings" » click Desktop Computer app. » click "Force Stop".

Update Desktop Computer to the latest version on PlayStore

Clear Desktop Computer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Desktop Computer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Desktop Computer.

Fix Desktop Computer unable to contact server/ Desktop Computer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Desktop Computer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Desktop Computer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Desktop Computer on android.

Solve Desktop Computer black/white screens issue on Android:

Follow the Desktop Computer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shells, developers of Desktop Computer.

About this app

Shells cloud computers can be used for your daily computing needs from editing and creating documents, accessing desktop applications, creating audio and video content, and surfing the internet. The Shells™ App connects you to your Shells cloud computer. Shells™ provides a virtual desktop computer in the cloud. You need an existing Shells account in order to use DesktopComputer.