From billing to policy details to managing policies and checking claim status,
the things you need from Travelers is here in the all new MyTravelers mobile
app. - Quickly access agent contact information - Download auto insurance ID
cards - Pay your bill or sign up for Autopay - Track...
I've only just now downloaded this app as I'm switching from State Farm, so I haven't had too much experience with this app so far but here are my first impressions. -Seems simple and straightforward, which is good. Feels smooth, and doesn't seem clunky or slow (also good). -TouchID for logging in to the app seems to be reliable, though you specifically have to press the Log In with TouchID button. -Getting the ID cards is easy to do through the app, and being able to export it to iBooks works fine, but it would really be nice to be able to add it to the Apple Wallet -I wish I had the option to make a payment using a card in my Apple Wallet app
This is a great insurance company with expert, fast service when you need it. And this app is very intuitive with easy organization and ability to look up PDFs of documents, bill and claim history. I have 5 policies with travelers - home, umbrella, cars, personal items. So there’s a lot going on and their app makes it all so easy. It is easy and quick to pay premiums here when they’re due. Just set up a bank draft or credit card and you can do it in 30 seconds when you’re ready.
Decent, but with issues
It’s a convenient app and love being able to access Info quickly and in a pinch. With that said, I have had some issues with it. Touch ID fails at times, forcing me to log in via normal credentials and reset the Touch ID feature; often enough where it defeats the purpose. Also, the app fails to populate any and all of my policies from time to time. I’m not confident if it’s due to a recent IOS update or not. Regardless, deleting the app and reinstalling fixes the issue.
Policies don’t show up
I can view them on the website. But the app home screen says I have None. Under billing they are listed but when I click into them it says none. The app notified me that it saved an insurance card to my device, but it doesn’t say where. There is no link on the home screen to the cards. Update: Policies now seem to have appeared. I had to reload the app. What the heck. Another update: I go into my cards on my Auto policy and it says Sorry, we are experiencing a technical issue. The only reason I want the app is for the cards. I’m done. I’ll just print them.
Touch ID says it’s there but will not enable. Maybe they don’t support the iPhone X? The “technical help” link in the app doesn’t let me report an issue. For a company that prides itself on innovation and customer service, this app needs an overhaul and serious usability changes. I also think it’s weird that my home and auto policies don’t both show up, I should not have to manually enter the policy number in the app.
Great App, Easy Access to EVERYTHING!
After reading a few reviews, I was surprised to find there were no negatives. Each tab for any information was there, Ins. Card, policy details, payments, my discounts. I’m not sure what app the negative comments were referring to. I don’t believe the 2.2 rating. Just download it and check it out yourself.
Works but not very intuitive
Almost didn’t download this because of all the bad reviews. Was able to pull up my policies and view my insurance cards, all I really wanted. It takes a lot of clicks to get to things like insurance cards and the app isn’t designed in an intuitive manner. So minus one star for that but it does work.
Could be better
The app seems to function ok. The only two issues are, 1. The Touch ID option will not enable and 2. The app is not located in settings on iOS 11.0.3 so you cannot configure it. I’ve seen another review in Sept with the same complaint and evidently it hasn’t been resolved. Would be great to see the options in settings to configure the app and utilize the Touch ID feature.
Pretty good, but where is Wallet support?
Face ID issue is fixed. I’d still like to see Wallet support. I’d like ability to add my insurance cards to Apple Wallet for centralized storage (with all my other cards). I know they are available in the app and even offline (thanks!), but Wallet support would still be great, especially with the move to all electronic cards.
Add to wallet
App is easy to use everything is straight forward. Just need to be able to add the policy to the wallet. Just switched from a different insurance company and they had that feature, would have been nice to have it here too it helps.
The app has stopped working today.. I attempt to log in and I’m immediately prompted by a pop up to update my app to the newest version. It send some to the Apple store where my app is obviously already updated and when I click “open” app it takes me back to the same menu and I’m unable to access any of my policy information because the cycle continues.
Updated my review
Still one star. Been a long time since I wrote a review and the issue when logging is REMAINS all this time. Simple. Login and yes using Face ID. It will sign me in. Welcomes me by name. SHOWS NO POLICIES. But once you log out (why must anyone have to do that?) and log back in the policies shows up. You can wait till dooms day (pandemic here so might be any day now) and your first login is more likely to be a dud. Please fix. Most people probably will give up after first login.
Won’t save log in and password
I have not implemented Touch ID, but still want to implement a saved ID. The application doesn’t seem to save an ID or allow ICloud Keychain to provide an ID or password. If I have an accident, I suspect I will not remember the login and password, especially because of the stringent password requirements. The application doesn’t do me any good if I cannot access it in an emergency.
Touch/Face ID “support” is a joke
I have 2 iPhones and biometrics don’t work on either. Isn’t the point of using Touch or Face ID that you don’t have to enter your credentials each time? Well, don’t bother trying because you’ll still have to login each time. App is basic in functionality. Nice that auto IDs update each time you login.
Decent app. Only issue I'm running into is the Touch ID. I turned it on in settings typed in the password and it said it was set. But when I kill the app and try to open it doest ask for the Touch ID.... nor is it turned on in setting when I look back at it.
Yes. Travelers Mobile is very safe to use. This is based on our NLP (Natural language processing) analysis of over 4,299 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Travelers Mobile Is 40.0/100.
Yes. Travelers Mobile is a totally legit app. This conclusion was arrived at by running over 4,299 Travelers Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Travelers Mobile Is 40.0/100.
Travelers Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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