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by NevadaLamb

Travelers is absolute garbage. I’m furious right now, as I only now discovered how shady this company is. I’ve been a customer for five years, without any claims. Travelers has made close to $10,000 from me. Today I went to pay my bill and noticed they raised the rate $80. For a majority of the five years I’ve done auto pay in full. Travelers took advantage of this by slowly raising my premium. I discovered this because I wasn’t happy about the price increase and looked at other insurance companies. I found another company that is charging HALF of what Travelers wants. We’re talking hundreds of dollars that I’ve given to Travelers when it wasn’t necessary. I cancelled my coverage and they have the audacity to say I owe them $100 when I have never been late on a payment. Their website is hard to navigate and they do not provide much information, which is obviously to avoid proof that they’re scamming. The numbers do not add up, but I am unable to provide proof. It’s especially upsetting because Covid has hit me hard financially. I’m no longer able to pay in full and struggle to make ends meet. My car currently needs maintenance, but I don’t have the money to fix it. Had Travelers not been so shady and I was charged the same amount as the other insurance company, this year alone I would have $1,260 back in my pocket. More than enough to fix my car.

by Dong G Nguyen

The app is ok, but because I cannot find their company on Yelp, so this is the review for their company not the app.
When I first started my quote at there, they asked me to call the customer service to confirm the quote
When I did that one of their employees asked me to provide my roommate personal information while I just moved in and not really close to him, so I asked them to canceled that quote.
Few days later their automatically added and charged my account for the quote. When I called back they said that their employees fall and try to convinced me to accept that quote, so I accepted.
There was any problem until two months later. They automatically canceled my quote and refunded back four months left I have in their policy

by Slychacon

I had gotten in a accident at no fault of my own , since the lady that hit me had a low budget insurance policy, I had to go through my insurance. Travelers, and I from the beginning was complaining about air conditioning all of a sudden stopped working do to accident and travelers ignored the complaint and sent me to service king and they only specialize in body work and failing to look into why a/c stopped working and refuse to get it fixed. So I paid , then 4times A/c line broke and was proven to be part of accident cause my motor mounts to crack which made engine to shake badly, which caused the line to snap.
And they still refuse to pay to fix it.
So I say prices might be low but over all they lack communication through all services