Travelers app not working? crashes or has problems?

Travelers Status

Published by The Travelers Indemnity Company on 2023-12-15

I have a problem with Travelers

Are you having issues? Select the issue you are having below and provide feedback to Travelers.

User reports:
App has problems

User reports 6

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

83.3%

Something else

66.7%

Crashes

16.7%

Reported Issues: 4 Comments

By Christopher Carr 8 months ago

Can’t log in on the app.

By Trisa Kleczka 9 months ago

after logging into the travelers app it pops up a clear screen with a red loading circle and never changes or progresses

By Charles Shaver 1 year ago

The Share feature on my Android phone doesn't work in my Traveler's App. I have turned on all permissions and even uninstalled and reinstalled the app. Share still doesn't work.

By Johannes Benninger 1 year ago

Crashes on startup

Common dislikes about Travelers app

- Changed the app to be less simple, clean and legible

- Difficult for senior users to use

- Cannot make deeper changes for adding or removing vehicles

- Shady company practices

- Asked for roommate's personal information

- Automatically added and charged account for quote

- Automatically canceled quote and refunded policy

Have a Problem with Travelers Mobile? Report Issue

Common Travelers Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Travelers app on iOS and Android devices. Solve all Travelers app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Travelers iPhone Issues and Solutions

Travelers iOS app crashes, not working, errors
Travelers iOS app network issues
Travelers on iOS has black/white screen

Travelers Android App Issues and Solutions

Travelers has errors/crashing/not working
Travelers server network connectivity issues
Travelers has black screen

Travelers iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Travelers app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Travelers app crashes or not working on Iphone (iOS):

Close and restart the Travelers app on iPhone
Update Travelers app to the Latest Version for iOS
Uninstall and reinstall Travelers iPhone app
Update your iPhone to the latest iOS version

Fix Travelers on iPhone unable to connect to server/internet connection issues::

To resolve Travelers network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Travelers black/white screen (blank screen) on iPhone:

Follow the Travelers iOS app troubleshooting guide Here →

Travelers Android App Issues and Solutions

Fix Travelers not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Travelers app issues:

Force Stop the Travelers App
1. On android, goto "Settings" » click Travelers app. » click "Force Stop".

Update Travelers to the latest version on PlayStore

Clear Travelers App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Travelers app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Travelers.

Fix Travelers unable to contact server/ Travelers internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Travelers » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Travelers » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Travelers on android.

Solve Travelers black/white screens issue on Android:

Follow the Travelers android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The Travelers Indemnity Company, developers of Travelers.

100% Contact Match

Developer: The Travelers Indemnity Company

E-Mail: [email protected]

Website: Visit Travelers Website

58.06% Contact Match

Developer: The Travelers Indemnity Company

E-Mail: [email protected]

Website: Visit The Travelers Indemnity Company Website

About this app

From billing to policy details to managing policies and checking claim status, the things you need from this app is here in the all new MyTravelers mobile app.