Contact Vagaro Pro Support

I’m a photographer and I applied for the Vagaro to make my clients an opportunity to book through their website using credit card. The app requires you to buy a membership immediately if you want to sign as a merchant and start booking with credit cards. When you buy a membership you finally discover that Photography is not listed their as a business and you can not precess your application. After contacting their support and waiting 2 hours to get finally a reply on their live chat the support member told me “I can just put smth their” which will get me through. After I did it still was said they will contact me to clarify details and no one of course haven’t contacted me since. In a meanwhile they were right on time to charge my credit card... well that’s not it yet. Then they have a promotion which costs 10$ a month so your local clients can find you. Guess what. It’s doesn’t work with photography too. They want to see only “salon, spa or fitness”. Really? So I’m a legit business can not be promoted as all the rest people? Paying the same amount of money as they are? And the last but not the least. My portfolio also can not be featured on Vagaro page because again it’s not “salon, spa or fitness” So what is the point staying for me with this company? Well maybe because I spent yesterday the whole day to do my account. But Vagaro - This is an absolute professional discrimination. And you need to solve this.

Constantly logging you out WHILE YOURE ACTIVELY WORKING! They recently made changes to the forms which has become a huge safety/legal issue for me and I’m trying to figure out how to correct it. I would seriously hate to switch to another system but I have to start looking because I can’t leave myself open to legal issues. It won’t let you collect customer demographics in required forms because “it requires an account to fill it out” then doesn’t require the customer provide demographic information? Update: called customer service. Was told they intentionally removed customer demographics DURING A PANDEMIC. So now it it more time consuming a difficult to collect contact tracing information plus the legal and insurance issues that come with not collecting appropriate demographic information. I was told it was “redundant” to require a login (that requires only name and email, by the way) and to require the customer answer demographic information like their date of birth and address. Lowered rating to 1 star. The app is glitchy. I will be looking for an alternative. It’s sad because I actually really like the features they offer and it will be a huge pain. But In the end I pay for the app for convenience and now that is fully gone. Not to mention it is one of the most expensive ones.

Follow up to this rating. A few days later the update was modified however it’s not much better. The only improvement is that the appointments are not double stacked but only when in the week view so I’ll bump it up to a 2 star. They still are double stacked in the day view. It all looks so confusing. Just looking at my day gives me a headache. I’m still very disappointed and as much as I hate to start over I am researching other options. They should undo the updates. It was way better and more user friendly before. DI loved this app until the recent update (October 2020)!! My appointment book now looks busy and confusing. The color scheme options only changes the color of the time of day and thin line indicating the time of day that runs through the day. Before the update the background was included in the color making it very visually appealing and easy to see the days and times. Another huge problem is clients that overlapped still showed in one column. I could manipulate the booking times so that the column was clean. Now they all look like their all double booked. As a result I’ll have to click on the day to really see where my potential times to book clients. Previously I was able to clearly see an entire week at once. The entire calendar page was much more visually appealing. Very disappointing. If this isn’t resolved then I’ll definitely make a change. As much as a pain that it would be. Terrible!