Vagaro Pro Reviews

by Krugsolnza08

I’m a photographer and I applied for the Vagaro to make my clients an opportunity to book through their website using credit card. VagaroPro requires you to buy a membership immediately if you want to sign as a merchant and start booking with credit cards. When you buy a membership you finally discover that Photography is not listed their as a business and you can not precess your application. After contacting their support and waiting 2 hours to get finally a reply on their live chat the support member told me “I can just put smth their” which will get me through. After I did it still was said they will contact me to clarify details and no one of course haven’t contacted me since. In a meanwhile they were right on time to charge my credit card... well that’s not it yet.
Then they have a promotion which costs 10$ a month so your local clients can find you. Guess what. It’s doesn’t work with photography too. They want to see only “salon, spa or fitness”. Really? So I’m a legit business can not be promoted as all the rest people? Paying the same amount of money as they are?
And the last but not the least. My portfolio also can not be featured on Vagaro page because again it’s not “salon, spa or fitness”
So what is the point staying for me with this company? Well maybe because I spent yesterday the whole day to do my account.
But Vagaro - This is an absolute professional discrimination. And you need to solve this.

by Jeddilaur

Constantly logging you out WHILE YOURE ACTIVELY WORKING! They recently made changes to the forms which has become a huge safety/legal issue for me and I’m trying to figure out how to correct it. I would seriously hate to switch to another system but I have to start looking because I can’t leave myself open to legal issues. It won’t let you collect customer demographics in required forms because “it requires an account to fill it out” then doesn’t require the customer provide demographic information?

Update: called customer service. Was told they intentionally removed customer demographics DURING A PANDEMIC. So now it it more time consuming a difficult to collect contact tracing information plus the legal and insurance issues that come with not collecting appropriate demographic information. I was told it was “redundant” to require a login (that requires only name and email, by the way) and to require the customer answer demographic information like their date of birth and address. Lowered rating to 1 star. VagaroPro is glitchy. I will be looking for an alternative. It’s sad because I actually really like the features they offer and it will be a huge pain. But In the end I pay for VagaroPro for convenience and now that is fully gone. Not to mention it is one of the most expensive ones.

by Connor Mckee

Follow up to this rating. A few days later the update was modified however it’s not much better. The only improvement is that the appointments are not double stacked but only when in the week view so I’ll bump it up to
a 2 star. They still are double stacked in the day view. It all looks so confusing. Just looking at my day gives me a headache. I’m still very disappointed and as much as I hate to start over I am researching other options. They should undo the updates. It was way better and more user friendly before.

DI loved VagaroPro until the recent update (October 2020)!! My appointment book now looks busy and confusing. The color scheme options only changes the color of the time of day and thin line indicating the time of day that runs through the day. Before the update the background was included in the color making it very visually appealing and easy to see the days and times. Another huge problem is clients that overlapped still showed in one column. I could manipulate the booking times so that the column was clean. Now they all look like their all double booked. As a result I’ll have to click on the day to really see where my potential times to book clients. Previously I was able to clearly see an entire week at once. The entire calendar page was much more visually appealing. Very disappointing. If this isn’t resolved then I’ll definitely make a change. As much as a pain that it would be. Terrible!

by MarisaT21

I’ve used this service for 5 years now their fees are more that Square so I only recently started used their merchant service just for the credit card capture and to charge no show fees, unfortunately clients can use cards that are not valid, or gift cards. So we still can’t charge a fee. No shows/ cancelations and invoices don’t matter any way as a client can simply book again using a different email but same phone number, creating duplicate accounts. Sometime accounts cannot be merged or combined into one person because it will be “locked”. The merchant service only works if you do a deposit from the beginning, not a credit card capture. I would like a deposit for only specific services or service providers but that is not an option. Glitches are somewhat frequent but usually clears itself up within a few hours. I’m considering investing in the square appointment system as we haven’t had any issues with their merchant in 5 years, or hopefully Vagaro would allow square to integrate but I don’t see that happening any time soon. They need bookings to require a phone numbers not just email and more flexibility with their merchant services. Other than that their booking capabilities are good but not strong enough to out weight some critical points.

by Chiquita9123

Update 10-16- they updated again to change the color of the calendar to somewhat resemble the old look. It still opens at 12am. The request badge is still blocking the service. The color coded status bar is still on top on the appointment and still really hard to see. It was much better on the side with the badge. The color is much better and it is easier to look at but it’s still too light/bright. It really needs to go back to the previous calendar look. I do like the agenda tab. That’s new and I like that.

The latest update has made work life so much harder. If it ain’t broke don’t “fix” it. The sterile white color. The horrible double booking. You can’t read the appointments, they expect you to turn the phone..... They changed the location of request, returning, new icon so you can’t read what services they are receiving. Upon opening VagaroPro it starts at 12am so you have to scroll down to start. It takes forever to swipe through week view. There’s no “today” button to return after you swipe weeks out. At this point I am going to go to square appointments. I didn’t want to use them because of the the layout but since it actually looks better than vagaro there’s not reason not to. I have reached out on Facebook with no response from vagaro. If things go back to the old look I will change my review. 2020 strikes again.

by Tumbleprogression

As I read in the reviews, several business owners seem disappointed that Vagaro is mainly a program for salons, However in our case it has worked perfect. I own a tumbling gym with many different coaches who have different schedules and different prices along with different lessons that they offer. Vagaro has been a way for me to allow our clients to book appointments with any of my coaches based on either the clients preferred time or their preferred coach. It has also helped out our accounts receivable by allowing me to force the clients to and put payment information in case of no-show appointments or kids car pulling/driving themselves. They have also been able to take any suggestions that I have given based on problems that we ran into, and have found a way to alter the software to make it work for us. Although their processing company is not very quick to deposit funds and seems to have a slightly higher interest-rate than I’d prefer, it still beats the fallout from not having a way to require payment information. I would highly recommend this software to anyone or business who has multiple employees with different schedules that you want to allow customer bookings. :) Great job Vagaro!

by Christakatrill

I rent a booth as a hairstylist and I find this system to be affordable and user friendly to an extent. You do have to know a bit about technology to run it properly or easily. Some things are very confusing and worded poorly but the customer service can either walk you through it or escalate the issue to get it resolved within the development team. For instance: the add on feature that has not been implemented in 6 years after everyone has been asking for it especially nail techs and massage therapists is getting worked on now because they understand how detrimental it is to their business and having hundreds of services is confusing to clients and a pain for us to enter them all. Please if you have an issue that is make or break for your business please call the support number and give them reasons why it’s so important. They will try their hardest to bump it up in urgency. If you want add ons comment on the add on thread so they know it’s still relevant. It’s very exciting! All my clients love the system. They think it’s so cool and convenient and high tech. I save a ton on paying a front desk a salary because it’s only 65$ a month! Thank you Vagaro! Keep being awesome! And get us those add ons ASAP!

by Hswarty

I switched from Booker because it was literally 1/10th the price. Plus it has a much better email maker on it than Booker. I was able to cancel my Constant Contact which saves me another $40 a month.
There are a couple things missing or at least I haven’t found them yet. In Booker changing, moving, or adjusting an appointment was a little easier. On Vagaro it’s almost just easier to cancel and then rebook if you’re trying to move to next week. And you can’t view a persons profile while on the Calendar page. You have to go to the customers page and type their name in. Also, there’s no custom payment types. But those are all minor things. That are easily gone around.
Plus Vagaro is always super fast to respond to my constant questions, the gift card people gave me four proofs of some gift card ideas in less than 24 hrs, they imported everything super fast. They’re always helpful and nice. I highly recommend and think I’ll be with Vagaro a long time.

by Nikayas Creations

I love Vagaro ! I have been using their booking system for my hair salon for about 5 years now ! My clients say it is very easy and convenient to book online ( which takes Away the stress of going back and forth trying to find a day and time that works via text or email etc...) just switched to using their credit card processing too it’s so organized !!!
I can have a website with a direct booking link right on it , email marketing campaigns and my clients get text and email reminders that set automatically whenever you set them . My clients get 7 day - 3 day - and 24 hour reminders because ,hey, we’re forgetful humans. But my no show rate is 1 in 100 or less now ! I also require clients to put a card on file ( thank you Vagaro ) before they book an app so I know they’re more likely to show up because they also read my terms and conditions and agree to them AND put a card on file . Love love love this system no complaints whatsoever .

by Katmarlow

I was VERY skeptical about going "paperless" in my salon. I am 3 weeks into my 30 day FREE trial with Vagaro and I am beyond pleased. It is very user friendly, very affordable and it has made my daily tasks (booking & reminder calls/texts) worry free! To date the only complaint that I have is when I added clients into the program it automatically puts the date of "Customer Since" as the date entered. This can be a problem especially b/c there are reports and searches fields titled "customer since". It's useless and frustrating as I have clients 8+ years that show up as (whatever the date I entered them into the Vagaro system). There is nowhere to "edit" this info. It should be one of the fields I get to fill in...not done automatically. I did live chat with a rep and he said he would bring that to their attention. So although minor detail as of now...everything else is AWESOME! I recommend!!

by Meggy619

I’ve had VagaroPro for a short time but it really does it all. After looking at probably 50 scheduling systems and trying out 15, I chose Vagaro because it did it all. For only $35/mo., I could create and schedule my yoga classes for my students to book; sell memberships, packages, and gift cards; and create a self-service scheduling system for them to book private appointments based on their availability. Also - the payment processor is super easy to set up and at industry lows for costs. Recurring payments, cancellation fees and refunds, I mean you name it - this does it. It’ll also automate your emails which means less time-consuming text messages from me the day before explaining all the dos and donts before an appointment… all of it is automated! Customer service is super responsive and helpful, and I LOVE the “checkout” option for anyone who didn’t pay online beforehand or who does walk-in appointments. I foresee this saving a TON of time that I just don’t have while working a full time job while getting my business off the ground. Thanks, Vagaro! I look forward to becoming successful while using your platform!

by H.R.B.

I switched companies from Booker to this app and I spoke with at least 7 other complies before landing with this app. My business is a nail salon of 9 years.

Their interface is user friendly for both the clients and staff. You can add a booth renter to your calendar as well as a commission technician and both persons will have different access levels. this app customer service is accessible via email or call during office hours and I have always had a resolution. You may also advertise on their platform which is just another layer of visual presence for your business. I personally believe for the cost and the services provided this system is great. I also would like to add during the pandemic of 2020 this app deeply discounted subscribers cost and added features free of charge to allow business to make the most out of this difficult situation. I highly recommend this company and I’m a truly satisfied customer.

by Scorpiodame

I’ve been a hairstylist for 20 years. Over that time, I have been w many different salons who have all used different on-line booking systems (maybe not from the first few several years, we still used old-school appointment books). There were pro’s and cons to each, but I can honestly say, hands down, this one is the BEST. The price is not only extremely affordable, but it delivers more than the expensive systems. It’s user friendly for myself as well as clients. First-time set up is not confusing. You get alerts w new appointments, clients get reminder texts, rescheduling calendar is a breeze, and there’s so bells and whistles I haven’t even gotten into yet. You can do gift cards, keep track of inventory, keep notes on clients, block out time for yourself... the list goes on. And none of it is at all hard to figure out!!! This makes my life, and my clients, so much easier and I could not give it a high enough recommendation. Hands down, the BEST!

by Jenni8675

I have been using this for several years now and everything I said in this review before still stands today. It’s the best app I’ve used. I love Vagaro, they do a great job of always keeping things updated and working whether it be on a mobile app or on the computer. I am so thankful that during Covid Vagaro has worked with us to help with the $25 discount and free services to help us navigate our businesses being closed. Makes me even happier that I chose them years ago after studying many booking apps. I love Vagaro pro. Best booking app I have used and can never see myself switching. All the features are great and all the things they keep adding on. It just seems there could be an easier way sometimes to link or group customers when one is doing payments and they aren't in on the same day. That is the one thing that is not easy. Otherwise it's perfect for me.

by SpaJRS1980

There are many features, all ORGANIZED and user friendly. It allows me to be more efficient within my business. The base line price is very reasonable however I do wish the add on features didn’t add up to be as pricey as it can be. For instance, follow up emails came with my other apps but they are $10+/m with Vagaro. I like that Vagaro has the option for an online store and but it also is an additional $10/month- a feature that came with my other app. It offers checkin text features for an additional charge, which is nice especially during COVID. I personally take advantage of the add on website which is only $10 extra- this feature used to cost me $23 extra on my other site and it wasn’t as professional looking as the one I get from Vagaro. The biggest perk of Vagaro is that it does have an actual app and that I can pretty much do everything from my phone that I would be able to do on my PC. I think it’s a great app with great value.

by Amanda Komonaj

I am a lash technician and I’ve been looking at websites to create my own website, I own my own business I’m a small business. I have a little studio and this is just perfect for me because any other app or website was just way too expensive and I’ve wasted money trying to have a awesome website, but it just never worked out for me the way VagaroPro is set up it’s not complicated like other sites! It’s the booking site for me that’s easy, manageable, and everything is on me. I’ve tried everything and this works best. It’s worth the purchase! I could not be happier just having it. It’s so easy just to send my client a link and they book with me, I accept it, I can block a time if I need time off, go to an appointment for myself and move clients, reschedule them , everything all from my phone! their customer service is just always on point and always answers all of my questions!Whenever I have a problem I always call them and they always answer and I always feel very satisfied after speaking with somebody. 10/10 recommend.

by Yes This Rules

This is definitely a great system to work with. Being self employed you have so many choices of systems. Every stylist can book their own appointments, over the phone, through text, or social media. Plus we have guest services that can access every stylists schedule. In the small city we live in our receptionists get messages on social media about making appointments. Instead of anyone needing to remember to call someone back, or check the schedules when you get to work the next day. All of our guests love the text reminders. Some of them prefer email reminders, which is a great option!

Also, if you are a booth renter ( cosmetologist/ barber) this would be so great to have on hand instead of working with a paper schedule. They have the online booking option I think would be great for a salon with few options. I’m personally worried someone would schedule a color appointment and actually want a balayage which takes twice as long. But seriously, a barber that let their clients book appointments online would be on top!

You seriously can no go wrong with this company!!

by Bullcat67

First of all, it is simple, easy to use and affordable compared to the old scheduling software I had for years. Not only is this app easier to set up but the support staff answers the phone and are very helpful. The live chat access to help is very useful as well.
While MBO was a fine platform, they started me with $45 a month and then raised it incrementally up to $125 per month without the acknowledgement of my being a one woman business with one location, one treatment room, one employee (me), and few clients. I was paying as much as a larger and complex business! No fair!
Also, this app doesn’t make me jump through hoops to process credit cards. Control Scan was a thorn in my side with their quarterly scans (not a big deal) and their Annual Questionnaire (huge pain and unbelievable how complex the questions were) made my head spin off it’s axis!
I really appreciate this app for the ease in set up, use and support (as a business and as a user for booking as a customer other services).
My hair stylist suggested I switch from Mindbodyonline (as she did) to this app and I am so relieved that I followed her advice!

by WholeBody

First, I have to say I don’t understand why the Pro app is running so slowly! We’ve done every device update when available and our app automatically updates on our devices when they are available. My team says that their phones and tablet devices all have the spinning circle for way too long every time they click a button, whether they’re changing the calendar page or checking someone out. I thought it was my internet but I had that checked and it’s happening remotely when on data and at their homes. I haven’t had issues with this app running this slowly until recently. But I’m very frustrated its created a line at the reception area because it takes so long for clients to book and checkout services.

Second, I’ve always been a little frustrated that invoices(the checkout screen) doesn’t save changes. If I make changes to someone’s ticket and have to click off of it to look at the calendar or update inventory, when I click back on checkout, everything I changed or added is gone. I have to add or change things all over again. It causes an even longer checkout time with VagaroPro running slowly.

by @londonsbeautystudio

Let’s just be clear VagaroPro is for salon/spa and fitness...where on earth did it say it was for photographers?!?! This makes me upset because as a business owner I have to deal with people would get upset about things but if the just educated themselves 1st things would go a lot smoother. Now Vagaro has a 1 star review because you didn’t want to do you research 1st👎🤦🏽‍♀️.... Now time for an actual review. I opened my “salon” business back in 2015. I have only used vagaro since then. The reason is because they offered my salon so many things. As the years gone by they have introduced wavier foams that you can make, so you and your customer can have an easier transaction in. They have also introduce the waitlist so let’s say because of it what’s the book is it that thing available in that customer complaint that they want that time me as a business provider I see it I’ll confirm it if somebody cancels. I don’t plan on going with any other salon app because I’ve had such a great run with this app. I don’t work for this company I am just a happy customer.

by Masters Hands

They offered a free email and text marketing during the COVID-19 pandemic and then started charging for it a month later. I didn’t realize it until I noticed an extra $60 being taken out of my account from vagaro 2 months in a row. When I called they informed me that they would give me a credit towards my account but they would not refund my money back to my account. I get extremely uncomfortable when any company I trust with my banking account information takes money out of my account without my knowledge and refuses to return it to me especially during times like these. The customer service reps are normally very helpful and pleasant but when I asserted my concern and dissatisfaction with the way they were handling my account I spoke to at least two people who were rude and condescending. I am not the only one either... one of my peers who I get services with uses vagaro as well and she said they did the same thing to her and she never took advantage of the “free “ text messaging and email marketing that vagaro was offering and they were taking money out of her account as well. I believe they were trying to recover some of the money they lost during the pandemic by taking advantage of there customers because they have access to their accounts. I am looking for a new scheduling site for sure but I have to wait and make sure I get the money they took back in the form of a so called credit. Shameful! Watch your account if you go with this company.