Contact KeepSolid VPN Unlimited Support

by Midnight_Bird

I bought a lifetime subscription because the price was right and it came recommended from various sources. It won't stay connected and prevents me from using my iPhone 6S+ as I'd like. I have continuously contacted Support and have done everything they've asked/suggested yet the problem continues. I've tried using various locations and get the same issues. I can't use connections outside the US because I use Pandora and it's not available out the US. I shut off my phone constantly or reinstall the app constantly in order to be able to use FB/email/internet/Pandora but I shouldn't have to do this. From reading the reviews it's obvious I'm not the only one with this issue. It seems 9/10 people have this problem so I don't understand why it's not a high priority to resolve it. I don't use wifi specifically so that my phone isn't trying to connect whenever I pass by a wifi spot. I have unlimited data so using LTE is not an issue. It seems that people using Apple products are having the issue more than others based on comments. Maybe that should be an indication that's an area that needs special focus on resolution. I just want the app to work the way any app should work...it should WORK AT ALL TIMES

by QA Sensei

I purchased the lifetime Unlimited VPN service with 10 seats and it has worked well (for the most part) other that the fatally flawed bug that freezes your system and blocks all access to WiFi every couple of days or so.

The problem seems to be that on a regular basis, when it has been running for a while, if the iPad or iPhone goes to sleep with the app active, when you come back to resume your session, the app reports that there is no internet connection - and there isn’t (because the VPN App is blocking access. You cannot shut down the app at this point. A reboot - even a cold boot - reloads the app in its’ frozen state. The only way to recover from this lockout failure (the fatal flaw) is to delete the app. As soon as you delete this app, WiFi will be restored (without rebooting or restarting or otherwise reconnecting to your WiFi) proving that the problem lies in the app and its’ integration into the iOS system.

If you don’t mind this happening up to you, download and use now - otherwise I’d recommend waiting for an Update that fixes this fatal bug or use another App or secure browser instead.

by BLAQHAWK

Current review for version - 6.4 (Aug 2019)

I specifically updated to this version because it specifically mentioned being faster on Asia Servers. This is not my experience. I live in Bangkok and the only server that’s decent is the China server. The Bangkok server gave me (consistently) 1Mbps and China is giving me around 12Mbps. Korea and other servers are worthless for me, less than 1Mbps. Very disappointed. For what it’s worth, I git 12 connecting to West Coast USA servers.

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Version - 4.24.1

Keep Solid has managed to maintain a ”solid” application (pun intended). I’ve been a VPN subscriber for years and I’ve used different services. This service has had some ups and downs, but they have been on one of their ups for a while now and for the first time in a couple years, I’m not renewing my other subscription to a very well known (unmentioned uh-hmm, RED) competitor. Hopefully their priorities continue to align with my VPN needs.

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Previous Review:

I love this service and it has become much more stable and reliable over the past year. The UI is greatly improved as well.

I don't "always" want it connected, duh! Please remove the notifications telling me that I'm not protected (or at least give me the ability to turn them off)! Thanks

BLUF, it works great, but certainly drains your battery a bit quicker (as should probably be expected).