SWISS Reviews

by Scott19267

I’ve used several apps from different airlines around the world and this is by far the worst I’ve used. Two of us were traveling together. After several attempts, my friend successfully checked us in via SWISS . No data regarding that success showed in SWISS , so we confirmed online via a laptop and saw we were set. An hour later the boarding passes showed up in my app but never did on his. Reviewing my own data I realized very little of my personal data had been saved in SWISS , including phone number and passport number. I entered the passport number at least 3 times prior to it remaining. For our return trip, he successfully checked us in. We received e-mails showing this, bit the boarding passes never showed up in SWISS for either of us this time. As a computer programmer I know that none of these functions are rocket-science, so I whole-heartedly think this app Air, which has an amazing airplane and outstanding in-flight service, should be ashamed of SWISS, and could hire a college intern to fix things.

by WRD787

Absolutely useless app. Completed “check in”, paid for additional bag through the application. App couldn’t issue mobile boarding pass but processed a payment for my bag. Waited 1.5 hours in checkin line at MXP. Check in people could not figure out if a payment had been made for my bag through SWISS . They sent me to an alternative ticket counter to pay a 2nd time for my bag. Using this application cost me at least an extra 1hr during the check in process.

by Striber

The First problem is SWISS sometimes switches to German language. I do live in French part of Switzerland , so German is abracadabra for me . So I have to use some third party sites to book a tickets , or use Safari to open this app website.

Second , there is no price until you chose the exact flight. Really inconvenient, so again I use the third party sites to chose right ticket and then book it via App.

by Valon Mehmeti

If I could this would be a 0 star review.
this app baggage check in service didn't allow me A US citizen to board a flight to a country (prishtina) that US citizens are allowed to travel to without a visa. They are not border control. Do not book with them they have the most horrible customer service ever. Still havent recieved a refund I am getting a lawyer.

by Hippo Green

SWISS is disappointing from start to finish. Cumbersome check in process. You have to enter your *G card so many times, it never remembers you. You’re like a stranger to this app every time you fly. Whoever thought it was a good idea on your “my bookings” page just to list a bunch of destinations (at least half of them are ZRH or GVA)? Completely unhelpful. You have to go through the check in process twice every time, to get your choice of seat, because the first time your *G status isn’t considered. Your boarding pass then doesn’t come into SWISS . There’s no true live departure or arrival information. Booking a flight is just a reduced functionality version of the website. this app needs to get some designers to do some proper design thinking on the user journey - and look at apps from airlines like Delta, easyJet, BA, etc. that are so far ahead of the this app app it’s a joke.

by Cynic + 2

I agree with the writer of the previous review. Admittedly most of airline programming is pretty bad. But this is among the worst. When my boarding passes appeared automatically I was encouraged. But they also disappeared automatically. Getting them back was another adventure. I have experienced a lot of other mishaps but I don’t have the time to enumerate them . You really need another program. Spend the money it would be well spent .

by T8robot

As with everything this app does in computers, this is completely broken. It can’t even download a boarding pass - come on!

Why is this airline so incompetent at everything related to IT? After 10 years of this crap, why haven’t they fired whoever is in charge of this mess yet and hired someone competent? How many more years of completely broken website and app are needed?

by AlwaysLostAmy

This is without a doubt the worst travel app. It starts off in English then switches to German when you need to understand what’s on the screen. It doesn’t show the boarding documents. I was flying mostly united but because my itinerary started off on this app air everything had to be handle with this awful app. Who would have thought that United was so much better. Very surprised by the this app for not producing a better product.u

by Coneonitsme

Terrible quality, really unstable: I tell it to keep me logged in, 2 minutes later it tells me to log in again, does not know about my upcoming bookings most of the time, basically useless.
I understand that it needs to connect to some backend server to function and pull the data, so fix it, this app folks or take it out of SWISS Store.

by Geowik

Tried to use SWISS on iPhone7.
Worked OK for a week, now
This is the issue I have been recieving:

We apologise for the interruption. We detected unusual behaviour from your browser, which resembles that of a bot.

The reasons could be the following: You have a browser plugin installed that blocks JavaScript, you are using a VPN or privacy software often used by bots, or you are navigating through the website at an unusually high speed.

this app International Air Lines thanks you for your understanding

1) I am NOT in the browser, in your own ios app!

2)Through 4G network on an iPhone (11.2.5 iOS):

no VPN, no privacy software

Also saw similar issues through the opera/chrome browser on a MacOS.

Literally cannot buy/book tickets through SWISS, can even look at flight schedule. Total failure

by Edvinasbartkus

I have used quite many airline apps and this one comes by far the worst. It is barely usable. SWISS is constantly showing you a loading indicator without any action by the user.
While it's loading your actions are blocked and you can’t do anything but just wait. Waiting time is also terrible even on a high-speed WIFI internet. I am constantly seeing errors such as unable to find a city when trying to book a flight. It is just constant frustration using SWISS .

by Stejimenez

This is by far the worst airline app ever. Don’t get me wrong this app Air usually have great on board service, but SWISS is crap. You don’t even get up to the minute flight information. Good Luck with the check in if you are a Citizen of One country but you reside in another country. SWISS is basically useless. I also got the unpleasant experience of talking by phone with customer service just to get the answer to contact my travel agency so they can fix something about their app. I just hope someone at this app Air management read this reviews!!!

by KenPort

Is nothing like the experience of flying on this app Air itself — which is absolutely marvelous.
In a word, SWISS is useless, and about the worst airline app I have ever used. It will not allow one to print out tickets or to print out a luggage label. It will not send mobile boarding passes to an iPhone, but will, after ten tries, will send a boarding pass — that cannot be printed — to ones email address, but SWISS will NOT send one’s wife’s tickets to HER email. Calling this app Air customer service is just as useless because instead of answering a question they will ask you to phone an airport directly — on a customer service line that is permanently busy. My suggested solution? Kill SWISS and get to the airport early where their great staff will solve all problems in person! If this app Air wants to see a great airline app, go to American Airlines

by Brent M

Don't look to to much on SWISS . It is confusing if you have multiple records you want to work with. It doesn't allow seat selection when checking in - you have to go to change the seat, but only by going thru the whole checkin process again.

And has been noted - doesn't produce the passes in SWISS - but does do that annoying thing to max screen brightness anytime you do.

An embarrassment, particularly considering how Lufthansa owns them.

by Weekly SWISS Traveler

I'm not sure what the point of SWISS is. It is almost easier to use the website to check in and manage bookings.

Doesn't remember your travel details so requires you to input passport details every time you travel (even is you are a frequent traveler and fly every week)

Automated check in checks you in last so you get bad seats (at the back of the plane) unless you remember to check in earlier than the system does it for you.

by Jennhaus

I’m actually trying to use SWISS to add luggage to my economy overseas ticket which does not include checked luggage (as issue for a different review) and you can’t add luggage from SWISS !! What can you add from SWISS , you ask? Apparently a rental car! How ridiculous is that? I can rent a car from a completely different company through the this app Air app, but not purchase their checked luggage at the discount rate. This would not be a big deal if their website interfaced with safari, chrome or TripIt on iPhone or iPad nicely, but it does not. Better luck next time I guess.

by SDHMD

I tried to check my wife and me on a flight. I failed for her. It would not acknowledge that a boarding pass had been sent to her email. Also, whenever I had to scroll through choices of dates, countries, etc— the real estate for my finger was so small that I closed SWISS multiple times before I finally got to my choice. I gave up and went to web site in my computer

by Dopeyjean

If you are going to have Edelweiss under your umbrella we should be able to get boarding passes etc thru your app since everything says this app on it. Very frustrating and spent time trying to do so only to call for an agent to tell us to go to FlyEdelweiss. Com.

by L_meggett

Today was my first time flying with this app (which was excellent by the way) but I was not able to connect to WiFi because I thought I expected to connect through SWISS . There is no reference to inflight WiFi on SWISS unless I’m missing something.

by RobiPago

SWISS is good in my view: light and easy to navigate. However, as most online check in systems of other airlines, the provisions for early check in of passengers residing in the US with a visa, rather than with the green card, are absent. I tried with this app as well, but in options available, you are either a citizen or green card holder, or have to check in at the airport.

by Anerican Patriot

Is nothing like the experience of flying on this app Air itself — which is absolutely marvelous.
In a word, SWISS is useless, and about the worst airline app I have ever used. It will not allow one to print out tickets or to print out a luggage label. It will not send mobile boarding passes to an iPhone, but will, after ten tries, will send a boarding pass — that cannot be printed — to ones email address, but SWISS will NOT send one’s wife’s tickets to HER email. Calling this app Air customer service is just as useless because instead of answering a question they will ask you to phone an airport directly — on a customer service line that is permanently busy. My suggested solution? Kill SWISS and get to the airport early where their great staff will solve all problems in person! If this app Air wants to see a great airline app, go to American Airlines