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by Scott19267

I’ve used several apps from different airlines around the world and this is by far the worst I’ve used. Two of us were traveling together. After several attempts, my friend successfully checked us in via the app. No data regarding that success showed in the app, so we confirmed online via a laptop and saw we were set. An hour later the boarding passes showed up in my app but never did on his. Reviewing my own data I realized very little of my personal data had been saved in the app, including phone number and passport number. I entered the passport number at least 3 times prior to it remaining. For our return trip, he successfully checked us in. We received e-mails showing this, bit the boarding passes never showed up in the app for either of us this time. As a computer programmer I know that none of these functions are rocket-science, so I whole-heartedly think Swiss Air, which has an amazing airplane and outstanding in-flight service, should be ashamed of this app, and could hire a college intern to fix things.

by Hippo Green

This app is disappointing from start to finish. Cumbersome check in process. You have to enter your *G card so many times, it never remembers you. You’re like a stranger to Swiss every time you fly. Whoever thought it was a good idea on your “my bookings” page just to list a bunch of destinations (at least half of them are ZRH or GVA)? Completely unhelpful. You have to go through the check in process twice every time, to get your choice of seat, because the first time your *G status isn’t considered. Your boarding pass then doesn’t come into the app. There’s no true live departure or arrival information. Booking a flight is just a reduced functionality version of the website. Swiss needs to get some designers to do some proper design thinking on the user journey - and look at apps from airlines like Delta, easyJet, BA, etc. that are so far ahead of the Swiss app it’s a joke.

by KenPort

Is nothing like the experience of flying on Swiss Air itself — which is absolutely marvelous.
In a word, the App is useless, and about the worst airline app I have ever used. It will not allow one to print out tickets or to print out a luggage label. It will not send mobile boarding passes to an iPhone, but will, after ten tries, will send a boarding pass — that cannot be printed — to ones email address, but the app will NOT send one’s wife’s tickets to HER email. Calling Swiss Air customer service is just as useless because instead of answering a question they will ask you to phone an airport directly — on a customer service line that is permanently busy. My suggested solution? Kill the app and get to the airport early where their great staff will solve all problems in person! If Swiss Air wants to see a great airline app, go to American Airlines