Nespresso Reviews

by Buckner Graphics

It took me two days to create my account. There was an error message every time I tried that they could not resolve. And frankly, they didn’t seem interested in resolving it. I told them that if Nespresso wouldn’t allow me to create my account that I would return the machine. So, all their effort went into them creating my account, which I could not log into. The sale of the machine was all that seemed to matter, not any of the problems I needed resolved to actually use it. Not a great experience. In the modern world of technology support is everything and theirs sorely lacks. Also, the manual that comes with the device is a joke.

Time has passed. I can’t say I’m any more impressed. Another day and more time and I was finally able to create an account. So I ordered product. Two weeks, yes, I will receive my order in two weeks. So since I have no pods I can’t even use my new modern device. Sheesh!

Gave it time. When it works, great coffee. But, in the short time I’ve had the machine, just over three months, I have had to call tech support way-too-much. They are very polite and helpful, but I have to speak with them too often. First thing in the morning I just want my coffee, not to have to call tech support first so that I can make it.

by Baby 2010

Have had this app for years. App had issues in the beginning. Many corrected, thank you for that. Have been using recurring order. Created a new one last week. It apparently never completed. Maybe I had to step away and forgot to click something. My point is ordering coffee should be intuitive enough for these type of mistakes to not happen. Went to recreate today and gave up; could not locate a recycling bag to include in the order. Figured maybe not ‘eligible’ to add to recurring order. Created a regular order instead. Could not find where to add recycling bag there either. If the coffee was not so amazing as capsule coffee goes, would have ditched this app long ago and bought a traditional machine. Ordering is a pain with periodical ’improvements’ to Nespresso . Please consult other US based companies tech to localize the experience. The design maybe great for European markets but is not working for the US customer expectation.

by Caty21

I have both a connected this app machine & the connected Barista milk frother. I also have a machine without Bluetooth connectivity. My machines appear in the order I added them, not allowing me to rearrange their placement. I don’t need to see my non-Bluetooth machine, so I’d prefer to make it last in the list. Instead I have to swipe past it to get to my connected machine. It takes multiple taps & swipes to brew my drink though Nespresso . With the Barista machine, the recipes I DON’T have programmed in my frother appear first. Why? I don’t want those, so instead I have to swipe past to get to the recipes I do have programmed. Finally, there’s only 1 screen that accesses the machines & it’s the first screen. So if you move to another section, it’s then multiple swipes & taps to get back to your machines.

Seems Nespresso is only truly good for ordering—the rest of the info is practically useless. Clearly secondary is the machine connectivity section, which is very disappointing considering that’s the primary reason I need Nespresso. I can order capsules online, so that should be the secondary use of Nespresso , in my opinion.

And since this most recent update, Nespresso crashes upon trying to launch, so now there’s that. First world problems I guess

by Emoussaw

I have been a long time customer of this app, and I have a few recommendations. Order History, it only shows us the top 3 and seems to remove any other information. In addition this seems like the only app where you’re not provided a tracking number, and you have to dig through your email from 1 of 3 emails to track your order. I have left this feedback when my package arrived late multiple times to the this app team, in which 1-2 times I wasn’t even sent a tracking order email. Additionally, after leaving the big city to a different state when I input *new* address and checkout to “NEXT DAY” free shipping but apparently that’s not for all states. It’s very misleading. I would love to give Nespresso 5/5 but that would be a lie. It really needs fixing. And the “grey” color scheme when clicking on more makes it seems like you cannot click on anything, it’s atheistically unpleasant and confusing; as that color scheme is often used to let a user know the feature or option is unavailable. I wish Nespresso would mimic the website, it has more features seems more up to date. Also intensity seems to be missing from some vertuoline products

by Erionziu

The three stars are for Nespresso . I know that this rating is supposed to be for Nespresso , but since Nespresso is about the coffee then I feel like I should rate it as a package .
App is fine . I use it to just order the coffee , and it does it’s job perfectly fine .
Coffee on the other hand is horrendous . I have ordered every single vertuo cup they have . Coffee is very weak . It doesn’t have body . Also not sure why almost all of their coffees are bitter . The machine spins the cup fast in order to incorporate air in the coffee …that way the coffee comes out with lots of foam. People associate foam in the coffee with good quality coffee. Since the coffee is so weak , I can’t help but assume that they’re adding something in there to make it seem strong…and in the process it makes it bitter . I’ve actually tried to drink 2 vertuo cups every morning for a week, and 2 cups of Turkish coffee that I made myself . I had heartburn almost everyday after drinking the vertuo cups and no heartburn with the Turkish coffee . I also tried it Starbucks coffee , that a lot of people think it tastes burnt . No heartburn . I am disappointed in this app . I really wanted to like the coffee .

by Cheme75

Every time I open app now I get some error message about network connectivity, tapping ok clears it and app seems to work just fine. At other odd times, I’ll get an error popup, but at the bottom where it normally would say, “ok”, “continue” or whatever, there is simply a blank space. It’s so irritating that when app does seem to work ok, they do an update and it’s broken again. Thought it was maybe just on my iPhone, but it’s messed up on my iPad as well. It’s irritating when a dialog or error box that pops up has nothing below the dividing line. I entered my credit card info but had the wrong type selected, again an error box pops up with no text visible in the option sections. Tapping on the left or right bottom blank space luckily works to clear the message, but it aggravates me Nespresso is not better tested before they post it.

by Renseg

The coffee is great. Nespresso is attractive, but a little clumsy in use. Here is one beef: I just ordered $178 in coffee. Being a wonderful person, I like to do my bit in recycling. The free bags are nowhere to be seen through the coffee ordering process. I go through each step slowly in the checkout procedure, no bags anywhere (were they discontinued?), and then I pay. I go back into Nespresso , search around, and Finally find the bags! Add to order? Nope - says I already ordered within in the last 15 minutes - try to order anyway but can’t continue because you can’t place a zero dollar order, (the bags of course are free). A few years back, the bags were right there in the checkout process. OK, the people on the phone are always great, (expected as this is a premium product), and I’ll get the bags that way, but why do we have to waste their time and my time?

by Blacklab913

Nespresso is intuitive to use and I’ve been using it for a couple of years now. You can order capsules of both types, accessories, and even machines. You can also set up recurring orders that ship automatically on your chosen day and at selected intervals (weekly, monthly, etc.).

There’s a feature of recurring orders to change the next shipment only (also available on the website). There does seem to be a bug that occurs sometimes when you do this. Recent examples; I wanted to add a sleeve of decaf and it appeared to work but come to find out my original order was deleted and only the decaf was on the order. The order was subsequently canceled because I don’t think they’ll ship only one sleeve. Another time I wanted to add a recycling bag and for some reason they weren’t available. I canceled and when I happened to take a look at it again later, the order had changed to 12 sleeves (😯) of each coffee I usually order instead of the typical three of each in my order - 24 total for a cost of $264!

Please fix this bug!

by Nick Name Bug

I think the taste of the Coffee is great, but I agree with the Reviewer that mentioned the Sample Coffee offered and then described how they were out of stock! I think this is an easy fix and suggests the lack of concern for the customer! I am currently on my third Frother, each one simply quit Frothing! They replaced it each time after a long telephone routine... with full history online... and the last time they acted like they were doing me a favor, pointing out the Warranty was nearly at its end! I asked what happens when this 3rd machine quit Frothing and was told, “You may be given a coupon to buy a new one!” Each Customer Service Agent was nicer than the next and I elevated the discussion the last two times to a Supervisor and a Technical Service person... again... one nicer than the next! What that tells me is the company simply does not care about the actual complaints and resolving internal issues to the Customers satisfaction! They have convinced me of a perception of care, but perhaps I am a little to gullible! Perhaps it is time to shop for a new machine, even though I like the Coffee... I actually bought the machine originally, at a Demonstration, BECAUSE of the FROTHER!!! I love a good Cappuccino!

by SUP_LOVIN

Let me first start out by saying I am a daily this app coffee/espresso drinker so I find myself reordering more coffee regularly on Nespresso.

The best I can say about it, is that it doesn’t work as it should. Just tried ordering coffee on my iPad and Nespresso never showed me the delivery options for me to pick one, but wouldn’t continue without my delivery option selection. So round and round I go, until I decided to try it on my iPhone. The first time, same thing happened - no delivery options to select. The second time, delivery options appeared! This coffee is not cheap, but it is high quality coffee. You would expect something as simple as the reordering app to work as expected. I don’t like wasting time - and there have been times where Nespresso has not only caused frustration but has also wasted my precious time.

Also, I noticed when using Nespresso as opposed to ordering online, you don’t get to select your free sample. My recommendation: Best to just the online store.

by Amoha16

Love everything about my this app machine, if I can change a few things it would be that the products that are unavailable or currently not in stock on the website should not be posted. (Or maybe update Nespresso to require a filter to filter out what’s not in stock and what currently is in stock, so we can purchase easier.)
Another thing is those free samples that are randomly offered should be able to allow us to choose which machines we have. And lastly, PLEASE PLEASE PLEASE, make it possible to where we can track our packages through Nespresso . Even with the email confirmations, it is hard to track the packages. I ordered three separate orders for three separate addresses in one day and 1/3 was delivered in 2 business days and here I am still waiting for the 2/3 after 1 week. Not upset, just trying to track it and I am unable to. - - Once certain preferences are fixed, I’ll gladly update my review. THANKS!

by Wabs4

I love this app! We fell in love with it in Hawaii where there was one in our hotel room and we’ve had it for 5 years. Nespresso works well but the product content could be a bit better, for example when you want to reorder a particular pod size, you cannot always easily tell what the size is in the Master crafted singles for example. And, when you pull up a previous order and want to reorder something you liked, you cannot click on the item to go back to the product detail page to review it. Simply reordering previous orders is a simple streamlined process. Overall a very nice app and this app coffee is the only way to go - don’t buy the knockoffs. It’s the combination of machine and pod that makes a great cup plus you get free gifts when you order.

by 20130602review

Just used Nespresso to order 15 sleeves. Simple, intuitive to use. Good descriptions on the coffee capsule choices. Easy to make and change selections, pay and be done. One downside though, was that Nespresso awarded me 3 free sleeves of decaf intenso capsules at the bottom of my shopping basket (great!) while at the same time giving me a pop-up warning that decaf intenso is sold out (not great). It gave me no option to choose another type of capsule for the freebie (which I assume is a benefit of having bought as many sleeves as I did). Freebie failure. It left me feeling, somewhat irrationally, like I lost something as a result of my purchase. This is probably not a great way for an app to leave a customer feeling. This seems like a fixable glitch in Nespresso , adding the ability to catch when you're sold out of your freebie item and offer alternatives.
Overall, though, I'll definitely use Nespresso again when I don't have time to go to a this app boutique. Oh - one more suggestion: at checkout, include the option for users to request a capsule recycling mail-in bag. Thanks.

by Hawk3434

The overall app works for ordering what you need, but there are a few thing I feel can be improved. First, when entering credit card information I shouldn’t have to select a card type. You can determine that by the number entered. Also, when having to edit information it seems it must connect to my online account to download prior to my editing as I received a 504 bad gateway error the first time trying to edit my information. I would prefer to edit the information saved on my phone, then have it sync after saving this way if the sync fails I can still continue on with my order. Lastly, which I don’t knock Nespresso for but think it would be nice, using information of my order quantity and frequency to determine how fast I drink through my order and send me a reminder when I get low. The reason I like this as opposed to the reoccurring ordering is I like to try new coffees. I am less likely to order the exact same coffee every time. Fix these and you’ll have a great app.

by RunPhila16

The design and usability of Nespresso are great, and overall I can always easily do what I need to. But Nespresso in particular seems to constantly have bugs. One in particular is if you navigate to Basket > Past Orders so you can simply reorder, it directs you to Personal Information instead. Always have to back out and click into Past Orders. Has been this way for years, can’t believe it hasn’t been fixed yet. Another is making an order an Easy Order, which I would love to do, but the freebies they offer never seem to be available, but you are simultaneously supposed to choose one. If I can only use the original line capsules and none of those are available, why am I going to select a Virtuo? What could I possibly do with that? Very frustrating and has left me manually ordering capsules when I would really rather set up something recurring.

by Yana.777

Had high expectations for Nespresso . Nice look and feel, intuitive design and easy to navigate. However, had multiple glitches during my experience- an error without any good description on trying to add a free gift without purchasing a welcome package. I read copy on the page later to figure it out, but would be nice to just be alerted that I forgot to add the welcome package to get a free gift. What is up with no ability to edit existing address? There was an error in my delivery address and I had to add a new one because there was no option to edit. Lastly, the lag time on page loads was pretty bad. I don’t think it was my WiFi because I have no trouble with other apps, and it wasn’t just a one page thing, it was consistent across Nespresso - perhaps you need to look into performance enhancers. Overall though, I was able to place my order and will use Nespresso in the future.

by Bgraham84

So, without going too deep into my background I’ll let you know just a few things. One, I work at a five star-five diamond urban hotel and have access to fantastic traditionally made espresso on a daily basis. Two, this app coffee is as good if not better than this espresso. Also, the milk frothing device that came with our Vertuo bundle is amazingly consistent at providing fantastic foamed milk. I know the amount of technique and patience it takes for an individual to master using a steam wand and IT IS NOT AN EASY technique to perform. So, that a machine can produce professional results with the touch of a button is the sign of some highly intellectual engineering; kudos on that. Lastly, for Nespresso itself, its a joy to use. From remembering previous orders, keeping information secure, streamlining the ordering process and ease of use, and (admittedly not a result of Nespresso , per se) the timeliness of the orders arriving is hands down some of the best customer service around. If you’re thinking about an upgrade from your single serve coffee machine, look no further. Also, beware when you travel from the comfort of your kitchen and are forced to drink lesser coffees again, as it will most likely be all the time. this app is THAT good.

by Dssoup

I’ve been hooked on the this app system for 13 years. At a rate of 1-2 double shot drinks/day I figure I’ve saved thousands over a Starbucks jones, and I like the coffee (Roma) better. I now own 3 C190 machines in different locations, and everything works the same, every time, every place. I have a fancy Maestro in a box in case one of my old machines fails, but it’s getting long in the tooth waiting. I prefer a manual frothing wand for hot microfilmed milk, and my routine with 2 foaming jugs keeps things tidy at a distance from the sink - especially important for the office.

The this app app makes quick work of retrieving past orders and checking on new machines and coffee blends. I’ve also used it to contact support (replacement wand, water reservoir). I find this app to be a class outfit with high quality, durable machines and consistent coffee. My expectations are generally high, and this has been a notably reliable espresso drink system for me.

by S. Tex Guy

I have tried all types of machines and coffee. Yes, there is many machines that can make a good cup of coffee and a good espresso, but NONE can do it with the ease, consistency, and great taste on every level, as the this app pods and machines! I will say I was a bit apprehensive at frost to only be able to get coffee on line, but after I set up the ap, and ordered, it was so easy and awesome! I have also place orders on the this app phone line, and those guys are always so helpful and answer every question any time, 24 hours a day, 365 days a year! The other really great thing about the this app pods is that they are 100 % recyclables! Whenever I order coffee, I order free UPS bags that I place my pods in, when it is full, I drop it off at UPS. Awesome set Up! Yes, it is a little bit more expensive then some other pod machines, but the quality and taste is day and night. this app BLOWS away all the others! We have a second home, and I had to get a machine for there as well!!!!! Thank you this app!!

by Skywriter10

I have been ordering this app espresso and coffee for four years now, and this app delivers. They deliver on Nespresso ; it is easy and intuitive. Their coffee bundles on Nespresso either help the new this app user, or simply provide convenience and new choices for those of us who have been around awhile. this app delivers on the equipment every morning; we love ❤️ our Vertuo machine, and the milk frother. I have the most delicious double espresso with beautiful froth most every morning. Try the Chiaro double espresso! Lastly, they deliver to your front when you reorder your coffee and espresso; they deliver quickly and accurately most every time. I say “most every time” because we have experienced an error before, and this app delivered then as well. We just called the 800# and they took care of us, and corrected our order. They also deliver in small size and convenience; we carry ours in a shopping bag, and take it with us on vacation! Relaxation and delicious coffee simply go together. Enjoy.

by Traveling Gran

I despise Nespresso. I feel it always offers poor or nonexistent answers to the problems it addresses with me. I've tried to order accessories in the past but it wouldn't let me. Turns out I was ordering cups Nespresso didn't think matched my machine. If it had told me that at first I could have easily modified my order. It never told me any solution so I scratched my head and tried many options before I figured out the problem. Today when I pushed 'place my order' red letters came up at the top of the order page telling me to review my info tho it never revealed to me what info might be wrong! Misspelled address perhaps? Wrong payment info? Shipping unavailable to me? Perhaps Nespresso thought I was ordering coffee that did not match my personality or felt that with my increased agitation I didn't deserve any coffee at all. In my opinion there is little intuitiveness with Nespresso

by Javajiive

I wrote a 2-star review because of the difficulties checking out. When I hit the Send button I kept getting the message “Nickname already taken”. I tried about 10 different nicknames before I gave up. I finally added a star to see if it would publish my review. Below is my original review:

The checkout pop up is terrible. Nespresso doubled my order the first time I tried to use it. I fixed the quantity and tried to pay. The screen was only partially visible no matter which orientation was used. I couldn’t enter my CVV because there was no visible place to type it in. At one point I was seeing half of one page and half of another. Either half was unusable. This went on for several minutes until suddenly Nespresso normalized. I hope nothing goes wrong with my order.

by David G32

I love the this app machine, and coffees. Even Nespresso was colorful, and mostly well-organized. There were some things I “hoped” to find... but didn’t (user manuals, videos of “how-to” make use of some of the features NOT covered well in the supplied documentation); but not too bad. THEN, I tried to complete my app on-line purchase, and “check-out”. The “ordering “ part of Nespresso appeared to be written by a different company! After filling in (properly) all of my personal (and machine registration) information, I watched as Nespresso changed my GENDER, re-parsed my ADDRESS (incorrectly), and refused to recognize ApplePay.
You make great coffee; please hire someone to rewrite the “checkout” portion of your cellphone app! And, please, a little more info on how (precisely) to use the various features. The Aeroccino section, in particular, conflicts with what I was told in the this app store.

by Durham Diner

I have used Nespresso to place an order 3 or 4 times since receiving my this app machine as a gift. Each time I have run into a problem and have had to call the customer service line for help (and I am very experienced in placing orders online and via apps). Today the problem was the default on shipping. I ordered over $50 in sleeves, but my basket was showing $6.95 in estimated shipping, which I did not understand. The very helpful customer service rep explained that I must have chosen 2 day shipping. When I worked through the checkout process again, I discovered that 2-day shipping is the default! Seems to me that the free shipping should be the default if over $50 in sleeves is ordered, allowing users to upgrade to 2-day if they wish to do so. I saved my preferences in the cart so I hope that will apply to shipping selection as well, for my next order.

by Vic17

UPDATE.
Dead on the iPad starting system v13. On the iPhone shopping cart is miscalculating the number of capsules or pulling old orders. Face ID activation locks app DEAD. In this day and age could this app spend less on the overpriced actors and actually build an app that works as good as there coffee? We are actually buying and using your product so get better software development to match the product.
OLDER review.
Great photography used as in all this app marketing:) App does work but there is no easy way to modify your order. The previous order pops-in uninvited and you have to kill items one by one and then close window and add more and verify the hidden items in the list. I am sure that app developers or this app management never tried to use Nespresso but just watched some video presentation. Again, in real life it somehow sluggishly works but you have to go around the stupid stuff to place the correct order.

by Chuck-in-Bos

I like the ability to order my capsules by using my smart phone and Nespresso . Because Nespresso contains so much information about the coffee in each capsule I found that I am ordering coffee that I may not have in the past just to try them. The only thing that I wish is I could order the steaming pitchers for the milk on Nespresso as I have been unable to find them. this app wants you to use their steaming pitchers however do not sell them themselves. When I try to email the company about this issue I go through the entire process and as I submit my email I get a fatal error and email cannot be sent I’ve tried this 10 times to no avail. In summary coffee – excellent. Ordering required support materials – needs improvement.

by Dp_green

Frankly, if you have one of these machines, Nespresso is the only practical way to get coffee (which is kind of a downside for this app). Nespresso is simple enough to use, and my orders come within a couple days even with “free shipping” selected.

A couple bugs I’ve noticed is Nespresso will show me which size capsules will work with my machine (espresso, coffee, alto) but the spot for “recommended capsules” is blank or broken. Not a huge issue, but it would have been nice to use.

Also after making my selection and trying to purchase, Nespresso took me directly to the payment screen. After a couple error messages about needing to pick a shipping option, I was able to figure out that I need to go back a step then select what I needed.

by Alfredknowsbest

Giving 4 stars for a three reasons mainly Nespresso has not integrated Apple Pay. Had to enter my credit card details into Nespresso and save them for quick checkout later. Would prefer to just double click for Apple Pay.

Sleek interface, however, I would like to be able to access product information from cart view rather than just pictures of the pods. A simple back link from picture to product information would be nice.

Product information is very descriptive but there really is no “key” to detail how the 1 to 12 rating system works, or even what is being rated, one can only assume it is how blonde or bold the espresso is? Or caffeine levels per serving?

by OneHappyGrammie

I love the simplicity of Nespresso. I can easily choose the coffee flavor and intensity, order what I will want for the upcoming month, and be done in as little as two minutes! But seriously, I never order that quickly - I love perusing to see what might be new or on sale. I love looking through the accessories, like coffee mugs and other items. I usually take at least 10 minutes what could be completed in 30 seconds! Oh - and did I mention that there is an option to set up a recurring order? Just in case I get busy and forget to order, I have that set up - and I just modify my list of coffee purchases if there is something new or I need something extra! Nespresso is intuitive and simple! Love-love-love it!!!!!

by Muffeny

Great app for ordering this app supplies.... The only suggestions I have for improvements are 1. New products may need clear descriptions, for example, the recycling Canister does not say whether his pearly for transportation or whether it assist with loading the recycling bags. 2. It would be nice to have a place for customer feedback to the company regarding different products. For example, some of the limited addition capsules are amazingly good (Such as the Apple strudel and one other Limited addition capsule that came out that time, I can’t member his name), while some others were not so good. Overall these are just suggestions, Nespresso it’s in its current state works great for what it’s designed to do.