Contact Nespresso Support

It took me two days to create my account. There was an error message every time I tried that they could not resolve. And frankly, they didn’t seem interested in resolving it. I told them that if the app wouldn’t allow me to create my account that I would return the machine. So, all their effort went into them creating my account, which I could not log into. The sale of the machine was all that seemed to matter, not any of the problems I needed resolved to actually use it. Not a great experience. In the modern world of technology support is everything and theirs sorely lacks. Also, the manual that comes with the device is a joke. Time has passed. I can’t say I’m any more impressed. Another day and more time and I was finally able to create an account. So I ordered product. Two weeks, yes, I will receive my order in two weeks. So since I have no pods I can’t even use my new modern device. Sheesh! Gave it time. When it works, great coffee. But, in the short time I’ve had the machine, just over three months, I have had to call tech support way-too-much. They are very polite and helpful, but I have to speak with them too often. First thing in the morning I just want my coffee, not to have to call tech support first so that I can make it.

I have both a connected Nespresso machine & the connected Barista milk frother. I also have a machine without Bluetooth connectivity. My machines appear in the order I added them, not allowing me to rearrange their placement. I don’t need to see my non-Bluetooth machine, so I’d prefer to make it last in the list. Instead I have to swipe past it to get to my connected machine. It takes multiple taps & swipes to brew my drink though the app. With the Barista machine, the recipes I DON’T have programmed in my frother appear first. Why? I don’t want those, so instead I have to swipe past to get to the recipes I do have programmed. Finally, there’s only 1 screen that accesses the machines & it’s the first screen. So if you move to another section, it’s then multiple swipes & taps to get back to your machines. Seems this app is only truly good for ordering—the rest of the info is practically useless. Clearly secondary is the machine connectivity section, which is very disappointing considering that’s the primary reason I need this app. I can order capsules online, so that should be the secondary use of the app, in my opinion. And since this most recent update, the app crashes upon trying to launch, so now there’s that. First world problems I guess

I have been a long time customer of Nespresso, and I have a few recommendations. Order History, it only shows us the top 3 and seems to remove any other information. In addition this seems like the only app where you’re not provided a tracking number, and you have to dig through your email from 1 of 3 emails to track your order. I have left this feedback when my package arrived late multiple times to the Nespresso team, in which 1-2 times I wasn’t even sent a tracking order email. Additionally, after leaving the big city to a different state when I input *new* address and checkout to “NEXT DAY” free shipping but apparently that’s not for all states. It’s very misleading. I would love to give the app 5/5 but that would be a lie. It really needs fixing. And the “grey” color scheme when clicking on more makes it seems like you cannot click on anything, it’s atheistically unpleasant and confusing; as that color scheme is often used to let a user know the feature or option is unavailable. I wish the app would mimic the website, it has more features seems more up to date. Also intensity seems to be missing from some vertuoline products