TIAA Reviews

I signed up for a new account and got my card in the mail. I reluctantly decided to trust this bank with my direct deposit payroll and when it came time to get paid there was a restriction put on my account without notifying me therefore I did not get paid. And when I called in they said there’s nothing they can do, and said I’d have to wait. I requested to speak to someone immediately seeing as they have 24/7 customer service but I came to the realization that was a lie. And I would have to wait until Monday. Closed my account immediately as I will not do business with people who show a complete lack of care about their customers getting their money they worked hard for on time. So I will highly recommend you stay away from this institution and not trust them with your money. I learned that the hard way. Oh also their check deposit feature never worked on my app either and I got charged $50 from another bank for a failed transfer so this has cost me greatly and yet I never received the service I came here for. Stay away you’ll never see your money again. And be left high and dry. Interestingly I also have 300,000 Instagram followers and I’ve made a post about my issues with this app. Im sure that should help prevent this issue from happening again to others.

TIAA is serviceable, and I appreciate that, but it’s not well designed. For example, the reminder about widgets comes up every time I log in. How many times do I have to choose “I understand” before it let’s me bypass it—or at least let’s me choose “Don’t show this again”? There’s a button saying you’d like feedback, but the only option is to dismiss (even though the button stays when I do that). I had to go through TIAA store to provide feedback. Given such problems, I use it only if I want quick, simple info, and use the website (which also has some design problems) for everything else. Of course, if spending money on redesign would be at the expense of personal client service (which is terrific) or returns on investments, living with the design problems might be preferable. Still, those problems may make it less likely that tech-savvy clients will put or leave funds in this app than in competitors with better app and website design.

I don’t understand why the reviews of TIAA are so high. I routinely encounter bugs that make me very nervous about their IT practices. Some examples:

- When I re-open TIAA I can briefly see all my account balances before it flashes an annoying “Session expired” message and logs me out. When you switch back to TIAA you should never see the balances without FaceID.

- You have to manually choose Face ID to log in almost every time, unlike normal finance apps that just automatically read your face on the login screen. If I have FaceID set up, why would I want to log in using some other method?

- When I launched TIAA once it gave me a full screen warning “Your account has been locked” then the warning immediately went away allowing me to access my account. This made me *super* nervous. Was my account hacked? Or was it just a bug? I think it was a bug because I can still access my account. But still trust busting.

I have provided feedback through their in-app tool multiple times with no response. And still it asks me constantly if “I am enjoying their app”. No I am not! But I am stuck with them after they took over my prior Everbank account when they merged. Only staying with this bank due to the friction of switching, but certainly no loyalty to this bank. And their app is not helping.

Out of the many apps for banks and financial institutions that I’ve downloaded and used, the this app app is perhaps one of the least useful apps of all. I am thankful that I can check the balance and make transfers but then what app doesn’t do that? By the same token I am thankful my car runs and its doors can open. Features like “create goals” are worthless. Those features assume the bank user is an idiot who can’t manage his or her finances and must be led like a fourth grade child who is behind the rest of his or her class. The “balance history” is also inaccurate as it shows only a portion of all the accounts. I’m not blaming the developers of TIAA . They’re just following orders as it were. TIAA was conceived by the higher ups who told the developers what they think might be good in TIAA . Those higher ups need to think again.

I want to like TIAA. I deleted TIAA because I didn’t like it but I recently gave it another chance (bit the bullet) because I wanted to have a convenient way to access stocks from my phone.

I’m spoiled for sleek design, coming from Robinhood. I know. But TIAA just feels painfully clunky.

What I want is to press one obvious link and find what I’m looking for. What I get though is having to dig and remember the order of operations for finding what I want to look at. I can’t see pending limit orders (or I can’t find that info), and I have to use outside apps to for more clearly laid out information on a stock (and/or go to my desktop computer, which defeats the point of an app).

Also, my first limit order executed this morning at open, but it was unclear what my average price per share was. I’m just seeing number of shares and total value. So again, I need an outside app (calculator) to figure out price per share.

To be real, I want to leisurely do my stock trading in the morning, in bed, beside my sleeping partner since I wake up early and she sleeps in. I don’t want to get up and go to my computer, juggle apps, or go on a quest through the this app app to find what I need. I want it to be streamlined.

I’ve been using the this app app for years and am very happy with it although it would be nice to have access to some other features offered on the web. I’d love to have a simple way to view available funds information for my class. The web offers this ability. TIAA only has close to this ability if you’re transferring funds or want to search for a fund when creating your tracking list. I’d love access to some useful forms and better yet the ability to fill them out in TIAA and print if needing notary witness, or submit if not. On the web and app it would be nice (if possible) to display on this app funds risk assessments.

TIAA generally works great, and I rarely have to go to the actual website. I do wish the views could be customized more for user needs. Every day I need to re-toggle my brokerage holdings tab back to day change. There should also be a way to see the performance graph for each of my holdings from that summary page, for my own shares, without having to be sent to the main stock page. That gives me share price changes, but I would like to know how the value of MY holdings have changed over the time since I purchased them.

TIAA is good to see my bank balance, see the latest transactions, make check deposits, and send some payments. However, I’d really like to see push notifications available for all transactions in and out of the account. My foreign bank account and most of my credit cards offer this feature. This could reduce fraud and offer further protections to account holders. The bank offers text messaging options, but they don’t provide much information besides that a transaction took place. Please include this feature in future updates.

I’ve recently become homeless. Not because I lost my house but because I sold it. As the Covid outbreak has effected us all I’ve started to prepare for the eventuality of not being able to pay bills. We are down sizing our home and trying to do it while my wife’s pregnant and not working. I’ve had to tap into my retirement funds heavily. It’s been reassuring to know TIAA has all the needed information and the ease ability of the regular site. Thanks

These people did not correctly transfer my husband’s assets to me when he died. After months of asking them they have not corrected their mistake. They agreed that they made a mistake. However, they will not fix it. Every time I reach out to someone they get back to the same team, bereavement beneficiaries, that failed me in the first place. Losing a Family member is hard enough without being cheated by the company that holds That family members assets. I reached out to people in the financial management section, Escalations(Alexis Ledesma), IRA management (Andy McCoy) And instead of helping me they just referred me back to the people who messed up in the first place. I am disabled so it is a little bit difficult for me to access help. But still no one at this company cares.

I like TIAA for its clean interface and easy to see details. I also appreciate being able to view account details including current interest rate. And this app has been a great institution for my cash positions and 529 plans. Having said that, I wish there was even more functionality offered through TIAA . There is no reason for certain functions to be limited to the web portal. The industry really needs to focus on TIAA as the primary access point for most of its customers. The demographics are changing and older financial institutions really need to catch up to fintech.

I’ve had a retirement account since starting “real” work at 22, and although I knew it was there, I never really kept up with it. I mean, I’m retiring in 45 years, if I’m lucky, and trying to remember to login and reviewing things...well, I had more pressing needs. TIAA , however, is a great way to get a quick overview of your account in an easy to understand way. Now I find myself checking in on things every few weeks instead of, maybe, reading the quarterly emails sent my way. Overall, I would certainly recommend.

My personal retirement information is available with a touch of my finger all the time. this app-CREF’s mobile application is so quick and easy to use that I rarely have to sign in on my computer anymore. Most important, I can view my retirement balance at any time without opening TIAA , simply by entering my fingerprint. In addition, I can easily adjust my investments on TIAA and perform all the other functions necessary to maintain my retirement account.

I’ve used TIAA for at least the last seven years. The latest version is great and provides much more information than it had historically. My only complaint would be that the latest addition isn’t quite as intuitive as one would hope in order to access all the new information. But I’m learning as I go and I reference it’s information at least three times a week. I’m still learning all of its potential.

Love having my banking, retirement and brokerage details at my fingertip! Love the “peekaboo” feature so I don’t have to log in and see my balance. Easy navigation to my accounts and quick functions to the most necessary tasks! Depositing checks is a breeze! Changing investments is a breeze! Sending money to my kids is just way to easy with Zelle!

I know this app isn’t the best to use for brokerage apps but my work retirement is through this app so I like to use it so all my mo he is in one spot. I feel like it would be hard to be more like TD Ameritrade app. There is no option to buy or sell options either that goes for TIAA or website. If you want to know how an individual stock is doing since you bought it you have to click on it then an expand arrow to see, instead of a day gain/ total gain page like TDA.

Not bad, but I’d like a “view only” option. The last thing I want is a hacked mobile device transferring out my life savings. It would be great to be able to log into the web interface and limit what the mobile device is able to do. Well, ever further than what it is limited too now. Otherwise it’s a very nice app. It has not crashed on me, it is functional, and fairly intuitive. I must say it is a pleasant application and I don’t regret my decision to install it. It’s a keeper :)

TIAA works fine for me. I have no issues with it. However, as large banks go, I find this one feels rather archaic. Is it run by old men who have not kept up? I really am shocked how slowly respond to messages about problems. Their Zelle policies are especially frustrating. No other bank I have used imposes the arbitrary limit of $250 per transaction. I feel treated like an irresponsible child around that issue by this bank and its silly policies.

EVERY time this app updates their app, they lose my Touch ID and I have to re-enroll by reentering my User ID and then go off to find my long, random-character password and look it up, before I can enter it.
It may seem like a minor inconvenience, but doesn’t that defeat the ENTIRE purpose of Touch ID, its reason for being?
Other, more intelligent apps don’t do this. Isn’t there a safe, secure way to temporarily store the encrypted Touch ID login credentials and then reinstall them after the upgrade?
— “Computers should work for people, not the other way around.”

TIAA takes the online format of this app and lays it out in a manner that is intuitive and easy to use. Clean and crisp design. I love that it uses both Facial ID or Touch ID and that takes the hassle out of having to remember a password. I can quickly see how my investments are doing, make investment changes, and see my overall portfolio. Overall, excellent design and integration. It makes me proud to be client of theirs.

The this app app is very good, easy to navigate and well laid out. The only issue I have with retirement accounts is their lack of granularity in showing the percentage gains per investment. There are aggregate gains and a graph that gives you an idea but it is quite tough to evaluate whether the specific funds you picked are performing well. Furthermore, the contributions are added as increases in the account almost as if they were gains which is quite confusing. I know this can be fixed and would separate TIAA from all the other providers as they do something similar.

The previous version was very good. The new version that I had to download is terrible. Two factor authentication is nice, but I check my balance a lot and I had relied on Apple Touch ID. Which brings up the second VERY bad thing. I cannot get to the settings. It just hangs on the cursor spins forever. I like security, but there comes a point where TIAA is no longer usable.
The third thing is a preference, I can no longer see my ODP. Today’s dollars are worth more than tomorrow’s. This means I just don’t use TIAA any more.
Please fix the bugs and allow me to use Touch ID again.

Bill pay doesn’t work at all. It would be a perfect app if they could get that working. TIAA won’t recognize my bank account to pay bills!

FIXED! This problem has been taken care of and TIAA works very well now. All the information and details I used to only be able to get from my desktop computer I can now get from my phone. Awesome!

Very easy to use. I like the snapshot View that is available. The menu is well laid out, easy to access and is intuitive . Detailed information is well set up to use with the mobile phone. I particularly liked the addition of the face recognition log in.

It works. It stables. It gives quick access to key information. I like it overall. Yet it is missing key information to see returns on investments for the past month, 6 months, year, 3 years for my fund selections, by funds, for my funds. Makes sense? I want to see how my Investments are performing since I bought them. Please add this functionality in TIAA and online.

I find TIAA useful to purchase and sell holdings. To see the total in the morning without having to get on-line. It has improved over time. I’m looking forward to be able to choose a particular lot I want to sell in the near future. At times it is not available due to their new site improvements with updates and fixes.
I do recommend having it!

I like being able to check my pension and savings quickly from my iPhone. I have two accounts with this app: A pension and an after taxes personal account. I am able to see my pension account in all details, on TIAA , but I don’t like the fact that I’m able to see ONLY the total of my after taxes personal account on my App. No problems on my computer. Both accounts show all details there.

this app is trying to get their banking customers to transition to TIAA from the "this app Bank" app. This new app does not make a good use of whitespace. The old app I could see dozens of transactions in the bank landing page. With the new app, I can only see 5 (on an iPad). Additionally, TIAA takes more taps just to see your bank activity.

I am signed up for two factor authentication, yet somehow TIAA does not require 2FA to sign on, which seems like a security risk. Hopefully they fix these things in future updates.