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I signed up for a new account and got my card in the mail. I reluctantly decided to trust this bank with my direct deposit payroll and when it came time to get paid there was a restriction put on my account without notifying me therefore I did not get paid. And when I called in they said there’s nothing they can do, and said I’d have to wait. I requested to speak to someone immediately seeing as they have 24/7 customer service but I came to the realization that was a lie. And I would have to wait until Monday. Closed my account immediately as I will not do business with people who show a complete lack of care about their customers getting their money they worked hard for on time. So I will highly recommend you stay away from this institution and not trust them with your money. I learned that the hard way. Oh also their check deposit feature never worked on my app either and I got charged $50 from another bank for a failed transfer so this has cost me greatly and yet I never received the service I came here for. Stay away you’ll never see your money again. And be left high and dry. Interestingly I also have 300,000 Instagram followers and I’ve made a post about my issues with Tiaa. Im sure that should help prevent this issue from happening again to others.

I don’t understand why the reviews of this app are so high. I routinely encounter bugs that make me very nervous about their IT practices. Some examples: - When I re-open the app I can briefly see all my account balances before it flashes an annoying “Session expired” message and logs me out. When you switch back to the app you should never see the balances without FaceID. - You have to manually choose Face ID to log in almost every time, unlike normal finance apps that just automatically read your face on the login screen. If I have FaceID set up, why would I want to log in using some other method? - When I launched the app once it gave me a full screen warning “Your account has been locked” then the warning immediately went away allowing me to access my account. This made me *super* nervous. Was my account hacked? Or was it just a bug? I think it was a bug because I can still access my account. But still trust busting. I have provided feedback through their in-app tool multiple times with no response. And still it asks me constantly if “I am enjoying their app”. No I am not! But I am stuck with them after they took over my prior Everbank account when they merged. Only staying with this bank due to the friction of switching, but certainly no loyalty to this bank. And their app is not helping.

These people did not correctly transfer my husband’s assets to me when he died. After months of asking them they have not corrected their mistake. They agreed that they made a mistake. However, they will not fix it. Every time I reach out to someone they get back to the same team, bereavement beneficiaries, that failed me in the first place. Losing a Family member is hard enough without being cheated by the company that holds That family members assets. I reached out to people in the financial management section, Escalations(Alexis Ledesma), IRA management (Andy McCoy) And instead of helping me they just referred me back to the people who messed up in the first place. I am disabled so it is a little bit difficult for me to access help. But still no one at this company cares.