Fingerhut Mobile Reviews

by Jsmileyryder

I was really hoping that a new app would work better than the old app because honestly I didn’t think it could get worse than they’re old one but I was clearly wrong. The new app is definitely worse than the old one. My first 6 attempts Fingerhut froze on the first screen then on the 7th try I was able to move slightly forward but once your actually in Fingerhut NOTHING loads it just freeze’s every button. It transfers to a new page and it never loads just a blank screen. You would think with the amount of money they overcharge on everything they sell that they would have a better app. Honestly if Fingerhut actually worked I’d buy more overpriced stuff but it’s so frustrating using Fingerhut that it’s just not worth the hassle. And I won’t even mention how awful your search engine is. !!!! Sincerely,ex-customer if you don’t get this stuff fixed!!!!

by Dbla26

I have been banking with this app for almost 2 years and I have been trying to work on the fresh start card for people who have bad credit and need help establishing good credit supposedly. I had tried three times in my process to complete the fresh start credit card, the first two attempts I had made the mistake and did not pay my payment on time bad news for me. But I went in for a third time but this time I was going to be smart about it and set up auto pay. Apparently their auto pay only works for one month make sure you double check that they are going to make payments every month on time because they have not done that for me. I was having a great day until I received a phone call from one of their offices stating that I had missed a payment. I had then immediately hang up the phone looked at my profile and lo and behold the auto pay had not gone through. I then called customer service immediately asked for a manager spoke with a woman named Denise she was very apologetic but did not want to help me with removing the past due statement. I did not have a good feeling going into this company and I do not have a good feeling going out of this company. I’m paying off the rest of my balance and I will never return to this company. I hope that you come to your senses and illuminate the scam artists the momentYou have the chance.

by Caitlynmwatts

First of all they don’t let you edit any of your information online. Online it says to contact them to change your address. Okay no big deal. I said I needed to change my address from this to that. Well they responded my shipping and billing address needed to be the same.. okay that wasn’t the subject I just need the address changed I mean it’s fine to change them both that’s what I meant. Then they said that I needed to contact support by phone (which was BEYOND disrespectful). I copied and pasted what their website said that if you have a change in address then you need to mail it in to change it. Okay no big deal. I emailed again and asked if I needed to just write a letter and say “hey this is my new address” or if I needed to include proof of residence since there’s no information on online... they said I needed to call. It was a simple yes or no question. The people on the phone are so rude and disrespectful and he kept talking over me so I just hung up on him. They send you the same canned response emails without answering your questions. I’m definitely going to try to cancel this card because I can’t even change my address on it and support is literally the worst. Honestly at this point they can just shove it.

by SirAlecGuiness

Everything is anywhere from 35% to 75% higher than retail prices! The way you provide specs is terrible! Take tv specs on all brands have none or even correct information listing! You are taking advantage of the poor ( low income and low credit scores) and then give them an outrageous price for your products! I am going to extreme measures to get this site shut down PERMANENTLY! Your unjustified practices are definitely not legal! I’m going straight to the the courts to show what constitutional rights in business and the acts against equal rights on the taking advantage of low income citizens! You will hear from me again or federal law enforcements will contact you! I still can’t believe how unethical your practices toward the weak and desperate citizens of the US! Sincerely yours, Joshua Quillen

by Consumer, Stay Away

this app is a scam. I am currently looking into getting myself an attorney through my prepaid legal service. I filed a police report to research the delivery of my product and it has taken two months and I still have not heard from anyone. Anyone that is viewing this, DO NOT PURCHASE. I am still making payment to a product that I don’t have because I don’t want to ruin my credit. UPS stated they delivered to my door, my apartment manager checked cameras and helped file the police report that no one dropped a package to my door and no one signed for it either. this app stayed they would send me my product after their investigation me but it’s been two months and no word. this app, it is not right what you are doing to your consumers. Everyone in customer service are the nicest, sweetest kind of liars! And good luck speaking with a manager. I’m currently reaching out to the BBB. If anyone has had the same experience please, voice your opinion so we can bring awareness to this companies scam. This is the only way this company can improve and become honest.

by Funsrer

When I first joined this app I got $230 in fresh start credit and I used that credit to buy some stuff and when I did get my stuff (got 4 items) I would pay the down payment I need to pay and when I did pay for it it said to wait 2 to 3 days for the payment to show up on my fresh start credit and I did but when I came back to the website it didn’t show up on my account. I payed for my items 4 times already and the payment history still hasn’t shown up yet and it’s been a month already. I got Fingerhut and tried to sign in but I can’t use it because it says that my down payment is pending and it’s been more than a month. And another thing I ordered their free catalog and it said to wait 3 weeks to arrive and it’s been a month and still hadn’t received it.

by CC Tinky

First, when you call it’s not easy to get directly to a representative. Secondly, when I just called it must have been routed to a foreign country. Don’t get me wrong, that, in and of itself, wasn’t the issue. The issue was the poor man was waiting to read whatever prompted on his screen, and it was no different than talking to a computer. I only ever got someone who was competent the first time I called. Today, though, they both sounded like they hated their jobs!! I don’t expect someone to be hyper, but a normal intro for a rep would be more like, “Hi, my name is ——-. How may I assist you today?” What I got was near silence, and I had to say everything!! C’mon people!! As much as you mail your magazines (wasting trees!!!) and send your emails, you could at least be happy on the phone with your customers!! I think I’ll pay off the little $50 I owe and be done with them!

by Badauss

Unless this is your absolutely only option for credit, I wouldn’t go anywhere near them. They already charge way above average, which is understandable for the low credit risk they are taking. However, I ordered some boots early for my wife for Christmas. They took forever to arrive, and when they did, I wrapped them up and didn’t think twice about it. Come Christmas morning she opens them up, and they are about 5 sizes bigger than what I ordered. However, I was now outside their “60 day return window.” Completely understandable if I had mistakenly ordered the wrong size, or changed my mind about wanting the product. They refused to budge and I was left paying for THEIR mistake and stuck with a pair of boots that I already overpaid for, so had absolutely no chance of recouping the money. The customer service here is absolutely horrible, Fingerhut is clunky, and outdated, and you will overpay for everything they sell. I would not recommend this company to anyone.

by Angryfckncustomer

I applied for the Freshstart program and bought my first product. It took my $30 down payment several weeks to process and after it was processed my order was cancelled and I had to call customer service. The guy I spoke to with customer service was disrespectful and he didn’t seem certain about his responses and he continued to try to speak over me. When I was finalizing my order he asked if I wanted to buy any other items and when I said no he asked me if I was sure.. yes, I’m sure... Later I found out that the freshstart program was just a trial and I could only purchase 1 item on this program and my purchase/payment history would be reviewed and they could choose to accept/deny any further transactions by me. Also, the products are not priced fairly, kind of expensive for what you’re buying. I just do not feel comfortable with paying $50+ for shoes for my 2 y/o on top of a $30 down payment with the chances of my credit line being declined. If I do not get accepted then that would result in me paying $80 for a pair of shoes then may only be worth $20-$30. I hope it turns out to be what I hoped it would be, a line of credit that I can open and be treated fairly for making payment on time and for the right amount so that it can be beneficial to my credit score. I just cannot be sure that my line of credit will be accepted at the moment and it is an unsettling feeling, Like even if I may accurate payments on time, I will still get declined.

by Brittanyhutsell

Products I received were ok. Not really the quality for the prices but still we’re decent. However, Fingerhut does not have a link for statements (that I can find). I called in today to find out why my balance was so high and not going down despite me paying more than the minimum payment each month. Found out I’ve been getting charged each month for a late fee for paying ONE DAY LATE. I was charged a late fee for 9 out of the 12 months I have had the account (over $250). My bill is due the 2nd of the month but I don’t get paid until on the 3rd of the month when I get my social security so I pay all my bills on the 3rd. I didn’t think one day would matter since I have never been charged on any of my other bills for being a day or 2 late. I get no statements and it doesn’t show up on my account summary on Fingerhut or the emails and texts I receive. I had no idea until I spoke to customer service. I couldn’t even find the link for statements from the browser site! The customer service representative had to tell me where to look. I had to scroll all the way to the bottom of the page, past the ads to find a teeny, tiny link to get to the statements page!

by Krankenheim

The company is an excellent means to build credit. You are responsible for making your payments on time and understanding the program. A lot of people. Blame the company for their own lack of responsibility. As for Fingerhut itself, I do not like the most recent update. Get rid of that stupid “Top Offers” banner on every single page while browsing the shop. I don’t need to see that. Show it once, that is ENOUGH. If people want to see the offers again they can view them from the Home page. Get rid of Top Offers while trying to shop. It’s annoying.

by Anonymously1975

I loved using Fingerhut until about 2 weeks ago. I noticed every time I would shop it constantly kept opening another search or some other page. It did it back to back that I couldn’t see what it said I could only “X” out of it. I gave it some time and wanted to try it again and got the same results. I guess I’ll just pay off my balance and leave the account. The other thing that bothers me are the temporary increases. I’m working towards bettering my credit score and these temporary increases hurt it when I choose not to use it and you take it back. I have other credit cards that help with raising and repairing my score.

by Fuuu103

It’s really frustrating trying to shop on Fingerhut. For example trying to find a pair of women’s boots... type women’s boots and search bar get 27 pages… I’m on the fourth page find a pair I like click on it to get details decide to back out of it takes me back to the very first page. There should probably be a filter button added that can take you back to the page you were on or back to the exact spot. It would make shopping on Fingerhut so much easier and I have found that with many products trying to find one thing scrolling through and having to starting all over.

by Marrlin33

Ok so I love this app , the prices are a little expensive but I’m sure that’s expected because you get to do payments… but one thing I want fixed on Fingerhut is when I am searching through items and there are like 5 different pages of items to look through, well when you click on an item to look at it closer and read the description, if you hit the “back” button it takes you back to the very beginning! If I went all the way to page 3 and found something I liked and clicked into it when I hit back to keep scrolling it takes me back to page 1 at the top. I absolutely do not like that one bit
.. I’m sure I’m not the only one this happens to.
Thanks!

by I Yukvcjb

I made a payment to the account. My available balance was shown $2001. I haven’t made any purchases, but over the weekend I was missing $12, so my new available balance was shown $1989. Called customer service. Spoke to two agents. None of them could tell me what happened and then they just hung up without resolving the issue. Besides, both of customer service agents had a really poor English language. My guess is that this app takes little by little from customers and have their foreign agents to take the beating. I will be closing my account with this app

by DatLean

I first started with this app as a fresh start account with only $130 limit. I bought my fiancé a g-shock watch with it. I made my down payment and was able to pay it off within a couple of months. They graduated me to a regular account raised my limit to $200 within the first six months. I bought a few more things and paid that off with in six months. Now 1 year later after making every payment on time, and not just the minimum, I have a $400 limit. There are a lot of items that you will find are sold at retail price so if course it seems more expensive. Not gonna lie the timberland boots I bought were the same price as it was on the timberland website, just like the G-Shock I bought my husband was the same price as the department store.

by MELLOOOOOOONNNN

okay so i’m truly not sure why the reviews on this are either horrible or good but i do have to say.. i started with NO credit, no other companies would accept me. i’m not sure if Fingerhut is good but i do know the website for sure is. i got approved for $250 which i think is what they give everyone to start. my mom also did this about 10 years ago. so i knew it was legit. yeah the prices are ehhh , the interest is high. BUT just do it dude, like i started with none and with only doing this app once, 8 months of on time payments, and my score is now at 640. i’m about to do my second round of this app and to be honest i probably won’t be back after this but it is an amazing website to get your credit up. but after it’s above 640, i recommend maybe walmart or something less pricey and so you can get more for your money. but for now, think of it more as helping your credit. don’t think ugh i don’t wanna spend money on this. they do have cool stuff. i got 2 really nice pairs of shoes from them, a really cool cat scratch, baby drums, a cat bed, dvds, and i’m about to order beanbag chairs and amazfit watches. :) so happy with all my stuff that i’ve gotten so far. seriously just do it <3

by Love Fingerhut

I think it’s great that they offer a fresh start
I purchased and have been making payments but do not pay until they call me because I do not get my monthly bill from them and it’s my understanding that it changes every month my due date changes and if I pay early then it’s not good for my credit with them ...I do not understand that but they told me tgey want it to be on the due date to show I can do it right and that I should be getting my bill but I do not I only got it one time and they do have the right address maybe because the mail is messed up from COVID I do not know so I wait until they call then I pay it by their suggestion...every month when they call me they are curious and allow me to pay over the phone with them I know the prices are a little higher but I like a lot of things they offer and will continue to buy from them thank you for the fresh start
I appreciate it good luck good health in the new year

by Njflchick

I have been with this app for years I absolutely love this company when I need something and I’m tight on funds they are always there I do not have auto payment but have used it before and never had any issues....let’s face it when you buy something on credit you know you have a monthly payment it is up to you and only you to make sure you make that payment you’re an adult not a child !!!! I think it’s time for you to grow up and take responsibility for your own actions and stop blaming everyone else.... This is the most amazing place to shop with excellent customer service and amazing products not to mention the prices and extremely reasonable payments ....I stand behind them 100% not one time on any product or purchase have I had any issues or problems !!!!! I have excellent credit but still shop here and always will....Grow up and make your payments just like all of your other bills or do you blame them as well if you miss a payment ????
I HIGHLY RECOMMEND EVERYONE TO SHOP HERE !!!! YOU WILL BE EXTREMELY HAPPY YOU DID !!!!! ONE OF THE TOP BUSINESSES ONLINE HANDS DOWN !!!! DO NOT LET ONE BUYERS OWN ISSUES STOP YOU FROM SHOPPING Fingerhut.

by Jessa56991

I have been a customer for over a year now and I love that they help me build my credit. I haven’t had the best credit for the simple fact, without having a credit card, I have NO credit. (Not bad credit) I’m not sure what people are saying about them having to call every month and that they pay over the minimum payment and never pay it off. This is my 3rd time ordering and I pay double every month what I should be paying. I get it taken directly out on a certain day and have never had any problems. Thank you this app for my $1000 credit limit! Love it!!😀

by Debz Delight

Fingerhut has tendencies to freeze but it also has a tendency to do something else that will upset you. Fingerhut has a tendency to misconstrue dates for payments even when you have scheduled them for another date. (They will take the payment out ASAP instead of the date chosen. So now you will see two payments drafted on your bank statements and without permission. Never had this problem using a desktop or laptop, just Fingerhut .) You don’t have the option to cancel payments within Fingerhut . You have to close and reopen Fingerhut to browse products from time to time.

As stated in the headline, I love the company but I cannot maintain patience with Fingerhut .

by ScorpioBabe79

So I just started my credit with this app got asked if I’d like to add Fingerhut from Fingerhut Store , I did but when I went to log into my account , it’s not letting me anything because my first initial down payment is still pending clearance but I have the email telling me the money has already been taken from my card . Not a very good start , however , my fiancé has a this app account and he’s not had any issues . I don’t think it’s necessarily fair to prevent viewing Fingerhut if I have to wait for your people to complete my down payment transaction . I will give a bigger star rating once I am able to actually browse Fingerhut .

by MammaMichele

Fingerhut is awful...always stalls and shuts down. Can’t view anything close as Fingerhut connects to the website which is even worse. If you are lucky enough to move forward with an order at anytime it would be a miracle. Had to complete purchases by contacting them directly and the persons who answered each time barely spoke a lick of English in a form I could understand. You actually ha e to ask for an American rep to call you to speak with someone without an accent. All the reps are idiots and wouldn’t venture off a script if their life depended on it. Finally gave up and bought the stuff from Overstock for a lesser price and cheaper shipping.

by Trouble With The Curve

Not user friendly at all. I can’t buy anything due to the immense irritation of Fingerhut . It’s as if they don’t want you to buy anything. “Back” button is useless. Yeah, it takes you back after you view a product after scrolling for forever. It takes you ALL the way back to the top. Then, scroll and scroll to where you were before to continue shopping. Who has the determination for this?!

Touch ID doesn’t work. I see a review from two years ago stating the same. I see over and over that payments can’t be made. I do take into account “the check is in the mail” syndrome but nearly everyone has an identical list of payment issues. I don’t dare buy from Fingerhut .

by Squirt7013

I just downloaded Fingerhut a few days ago. Seemed really easy. Got my credit line all set up and even ordered a little something to get started. But now, when I open Fingerhut , it informs me there’s a new version of Fingerhut and I need to upgrade. But then there’s no upgrade option when I attempt to do that. It won’t let me sign in or anything.
I will edit my review with an update if anything changes.

***UPDATE***
Just tried Fingerhut again and it’s working fine. Maybe they were in the process of releasing the update? I don’t know. But- so far, so good.

by RonG69

The finger print recognition option is a nice feature if it worked. Why does it not remember to ask for your finger when using Fingerhut at a later date? Yes, the finger print works once logged in and immediately reopening Fingerhut , but if you wait a day or two- it’s back to square one with logon. What’s the point ??

by Wendy_77_b

I have to say I love this app! They boosted my credit score a bunch! I bought a 80 dollar item paid it monthly on time and paid it off, I received a letter stating they bumped my limit up and appreciated my service. Hands down a great way to boost your credit! As well as a awesome place to shop especially if your low on cash and you need to get something quick!!! Pay your bill on time every month and you will have nothing to worry about!!!! They also have nice things...