CDK Modern Retail CRM Reviews

by Verattiliving

Super outdated and very complicated to use specially the Desktop version they have to simplify the software and get rid of the Pop ups. Change the Comment section to Notes. And put a Notification Tab.
Making the Font a bit bigger on the desktop version would help

by Carnivalkid85

From always force signing users out, to talk to text not working with CDKModernRetailCRM, the apps constant force closing, and now not even working with mobile data...way more issues then we have experienced with other crm apps.

by Bhgfvgfd

It worked ok for several months then it just shows a limited amount of inventory and covers the search bar where you can’t search for inventory. It’s completely useless to me now.

by Casey Algher

This new version doesn’t show all the appointments scheduled for the day or the ones that are already in showroom. Version 4.5 did show them and would have a green dot or red dot next to it if the appointment didn’t come in but this new version has a lot of issues in that regard and it looks like it only shows a few appointments as opposed to all of them. Please fix this

by MSPINAY247

This is outdated. It’s slow, cannot add DL, Info on one screen to make it easy. With CDKModernRetailCRM you have to go through many touches to get things done. Not very helpful at all. Please update !!!
As of today CDKModernRetailCRM is frozen and cannot do anything on it. I want out.

by SarahD904

There should be notifications for more things - for example, it tells you when someone read your email, but not when they reply? 🧐😩 Also please fix the constant notification error where it just stops giving you notifications for new leads, when you check the notification settings in CDKModernRetailCRM it tells you there’s an error and to log out and back in again, but that doesn’t fix it. So then I tried hard resetting CDKModernRetailCRM , then my phone, with no luck. So now I’m uninstalling and reinstalling in hopes it will now work for me. It’s just crazy to me with the amount eLeads chargers customers monthly they don’t make sure they have a state of the art cutting edge app as a part of their platform.

by Bigchungus19825

Technical issues happen once in a while making it a huge inconvenience for work. Also CDKModernRetailCRM is not user friendly at all, definitely needs work especially when searching a customer by name

by NickJRE

App is mediocre at best. Lots of bugs and glitches, not user friendly, very clunky. We rely on CDKModernRetailCRM tremendously to take care of our customers and generate income to survive. Simply put CDKModernRetailCRM does not meet the standards it should for high volume dealerships. I’d think twice before paying this company.

by Ke0174

After updating to iOS 13.1, the video function crashes CDKModernRetailCRM . I’ve tried on two different iPhones both with iOS13 and neither work. This video feature is crucial to me doing my job well, and at the moment CDKModernRetailCRM is a serious hinderance to that.

by Gtdingee Aka " The Stone"

CDKModernRetailCRM would be more useful if the task would execute when clicking the phone number. Instead going back to the task after you’ve made the call, seems very inefficient. Just my suggestion. Thanks

by Moondrop24

Fix the dam notifications for text messages on Elead. Thank you!

by Karex_

I have used a number of CRM systems and their
Mobile apps. It’s not very user friendly nor can you see your actual appointment times ? That is HUGE .. pretty disappointed

by Worldcruiser1

The Face ID scanner is a fantastic improvement as well as the continual development of DealBuilder.

by Sammyteezy

A smooth and easy CRM system that you can use on your app....that won’t crash?!? This ones the bees knees, the whole enchilada, the cherry on top of the sundae!

by Metwo2too

What an awesome update. My team can do their entire job within just CDKModernRetailCRM now. Great job!

by Valentevance

Simple to use and super handy for salesman taking ups on the lot!!! Elead Mobile app is the best mobile app in the Auto industry hands down!

by Blk04cobra1

CDKModernRetailCRM will take your dealership to the next level. You can do the entire sales process on a tablet! Definitely a game changer!

by Court189

CDKModernRetailCRM is ten times better than the old one. I love being able to just scan drivers licenses in and and trades. It makes life sooooo much easier!!

by Greg Da Man

CDKModernRetailCRM makes using eLeads easier on your work computer. I can scan drivers licenses and vehicle trade-in door VIN plates. Sometimes it gives you an error when trying to log in, but you can just delete CDKModernRetailCRM and then re-install it to make it work again.

by HouseAutoGroupMN

This is 100% a game changer to the car business! You can take a customer from hello to goodbye without ever having to leave the customers side! Creates an incredible customer experience as well! If you want to stand out and be different this is the way! Your competition isn’t using something like this! Be a trend setter!

by Icemanmeup

App not that good

by If Only It Was On Andoid

Only does Portrait view for my iPad so I’d rather use my phone which is an android.Android has 80% of the market share why would you not create an android version first.

by Oscar Black Schnauzer

Since I downloaded CDKModernRetailCRM every time I try to send a video to a customer CDKModernRetailCRM crashes. I have the latest updates on my phone and iPad. It’s frustrating.

by Missmaggs1

Your scanner does not work how it’s supposed to! It is slowing me down at work and I am losing money because CDKModernRetailCRM has so many bugs. Please fix the scanner ASAP!!!

by Dyluciano

A big overall improvement from the original eLeads app. Much nicer UI and UX, along with other features that make it a breeze. However, I’d like to be able to properly use landscape mode. Every time you do anything in-app, it turns the landscape view the other way, making it nearly impossible to use cases with keyboards. (Home button facing to the right). I’d also like to see a feature implemented to where you can upload a video to send to a customer from your photo gallery.

by JaketheCarguy

I use CDKModernRetailCRM every day at work and I’ve never had a issue.

by Anedaran

This is easy to use and even prints. I like it quite a bit.

by A TRUE CAR GUY

Absolutely a game changer... creates accountability that was formerly illusory