Mint Mobile Reviews

Mint Mobile Reviews

Published by on 2021-01-12

Mint Mobile is premium wireless, without all the B.S, for just $15 bucks a
month. All our plans come with everything you need and nothing you don’t:
unlimited talk & text, plus a monthly helping of 4G LTE data. Download our app
for free to manage your account, activate a plan, or to take...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Mint Mobile Reviews

  • By

    So excited! I recommend not porting your old number

    I tried porting my old number, which was a big mistake, this is a very cheap service and it comes with the price of activities your new number glitching out and making you wait days after you’ve purchased your plan. When switching from porting old number to taking a new number, that took 4 days talking to customer service to work out. So having said that, just skip trying to keep your old number and enjoy the benefits of a cheap and good service. $25 a month for unlimited 10gb is insane and I can hotspot it to my laptop. No overage charges and slowed down data afterwards. T mobile service! Which is no Verizon obviously but for the price it’s amazing. Thank you Richard at customer service for being the only one who got it to work. Now that it works I’m so happy with it.

  • By

    Top MVNO provider

    Full disclosure — I am no longer a Mint customer, but only because I live in an area that doesn’t have good cellular coverage from T-Mobile (their coverage maps are overly optimistic/generous). I’m a fan of MVNOs, and I wanted try out the Mint plan, as they offer a price point that is an outstanding value. I had some difficulty with the initial port-out, but that was caused by Sprint telling me that my phones were unlocked, which wasn’t true. After solving the port-out issue, we got to try out the service. Unfortunately, it wasn’t right for our family due to our location, but true to their word, they refunded my purchase. Kudos to Mint for sticking to their 7-day money back guarantee. If you are in an area with good T-Mobile coverage, and you have a T-Mobile (GSM) compatible phone, give Mint a try.

  • By

    Worth the change

    I was a little hesitant at first...I have had ATT for years and was paying $165 a month for two phones for the unlimited plan. The only reason I had the unlimited plan was because of daughter who is constantly watching videos on her phone. Well my daughter now has her own plan so it was time to start shopping for a new plan. My girlfriend has had Mint Mobile for a few months now and loves it. So I decided to give it a try....what can I say. I am sold...never have problems making calls or texting. The data I use is probably no more than 6 gigs a month because I am always on wifi....and don’t really watch videos on my phone except on WiFi. Now I pay $300 for the whole year for 12gigs of data a month. How can I in the bank.

  • By

    Poor Service & Poor Customer Service

    Waste of money. My service was great for the first couple weeks, then my calls were consistently dropped within 60 seconds, and I could not use data at all (when well within my limit). When going back and forth with customer service and even getting ignored at one point, I did everything to fix the service issue and it didn’t work. Then when I tried to get a refund I was denied and told their policy states I was outside of my window to get a refund. A horrible window of opportunity for a refund when the service becomes awful midway through the 3 months I bought and I tried handling within the second month, how can you not refund that? Don’t waste your time, the service is awful and they won’t give you your money back if you experience such poor service. You get what you pay for, but they could at least reconcile really poor service issues. If I could at least get my money back I’d be happy to remove this review.

  • By

    Lacking Features

    I am critiquing this app based on my past experience with numerous carriers and their apps. What I quickly noticed about this Mint Mobile app is it’s strength is in helping you set up a new service and/or selling you additional services. It is EXTREMELY LACKING in easily informing you on the important information as to how much data you have used, texts used, and minutes used. I’m assuming that since texts and minutes are unlimited Mint doesn’t feel like we really need to know this. I also have a free no-cost service plan with FeedomPop and their app presents exactly what is needed. You don’t have to hunt for the info (like this Mint app does) and you are instantly presented with a big window showing everything you need to know! I am NOT criticizing Mint Mobile’s service or value, I am only criticizing this app of theirs. It could be much, much better.

  • By

    I Love This Company

    I've been using Mint for two years now and as long as you can get a T-Mobile signal where you live they have the best prepaid prices around. I've never had any problems, their app and website always work, and their plan selections are great. It's good to see they are growing, which will probably bring even better deals in the future, and I'm really happy that the annoying problem I had where you always had to re-type your password every time you went to open the app has now been fixed. Not many companies listen to their reviewers and fix small things like that so it's greatly appreciated. You can buy a 12 month plan and feel confident knowing you're going to get your money's worth.

  • By

    Horrible customer service! Wifi calling not supported on iOS!

    Tried this out with high hopes of replacing my AT&T service but what a waste of time. I found out that wifi calling is not supported on iOS devices for some reason. When I called them to inquire further, they said they didn’t know if or when they’d offer that. That’s pretty much a must have feature these days because you rarely get full bars inside a building, especially when visiting remote areas with limited coverage. When I asked the rep on the phone to verify that my service cancellation request had been received and was being processed he told me he couldn’t see anything I may or may not have done through their website on his system. That means their site is not integrated with their call center systems! What a joke. I didn’t expect the moon given their low prices but this really is a chop shop of an operation.

  • By

    Very good, all-around service provider

    Preface by saying I used to sell cellular service for the big 4 networks, as well as many MVNO pre paid providers, during my time with a nationwide electronics retailer. - I really appreciate the low-cost, “bulk”, pay-in-advance approach of mint. - have made two phone calls to ask “nerdy” technical questions, and the representatives answered quickly and accurately. - No frustrating menus or recordings to wade through to reach an actual human! - Mint appears to be employing US DOMESTIC, well-trained customer service representatives! How cool is that?(again, this was my experience, having only made two calls) - clean, simple to use mobile app and website. No fluff. - hotspot included in your normal data allotments. Simple and easy to understand. - works with iphone services, including visual voicemail. - I was able to flawlessly and effortlessly port three numbers from AT&T. I’ve never seen an automated number port process be so painless! - Keep up the good work Mint Mobile/Ultra Mobile!

  • By

    Setup and price is good, but I’d like WiFi calling for iPhone

    I purchased the MintSim trial kit for $10, and after testing it out and picking a plan, I was refunded the $10 back for the trial kit - Not bad! Setup was a breeze and porting my number from Verizon was pretty straight forward. The broken-down monthly cost of Mint Sim is hard to beat - it’s so great that I almost don’t mind the service being a bit spotty in some areas and getting 0 bars inside various buildings. I feel like this aspect could have easily been forgiven if I at least had a WiFi Calling option for my iPhone; however, this is not currently available for Mint Sim. I’m now looking into another MVNO that might be a little more expensive, but at least has WiFi Calling for iPhone.

  • By

    Works Great for Me!

    I live in a small town in rural southeastern Wisconsin and have great coverage in all the places I normally frequent.I have noticed some gaps in the coverage when I get really far out in the back country, but it is nothing that affects my day-to-day enjoyment of this service. I had no problem porting my number over to Mint Mobile. It was handled very quickly. I also am able to enjoy Wi-Fi calling on my iPhone. Thanks to this feature I am able to run with a 3GB plan and never come close to running out of data. I had some questions when I first started. I had no problem getting prompt help from customer service.

  • By

    Great Service

    Mint uses T-Mobile network so the coverage is excellent. The price is great and I couldn’t find anything as good. Unlimited calls + 3GB internet is great for only $15. Initially you get that price if you pay 3 months upfront. Then I think you have to pay a whole year to keep it (otherwise it goes to $25, still a good deal). But $180 to not have to bother with a telephone bill is awesome. You can port a number and they give you a sim so you can try the service for a week. Another thing I liked was the clean interface of the app. I hope it continues that way.

  • By

    Basic service for an unbeatable price

    The app works pretty well for account management. It's no-frills, just like the service. The whole point of Mint is to get T-Mobile service at a dirt cheap rate. DON'T sign up if you've got a complicated account with tons of lines and you travel internationally a lot. DO sign up if you want a simple bill for great service and you're willing to swap SIMs when traveling internationally. Also, you'll need YouMail for visual voicemails. I would say you need a little bit of technical knowledge to navigate the activation process (or ask your grandson to help).

  • By

    Great service all the way around !!

    Customer service and cell service is awesome !! I’ve actually helped about 7 others transfer to Mint as well. I tell everyone about the service and price options. Even had the people from Sams club cell section interested . I’ve had zero issues swapping from my iPhone X to the XS Max. Never had any dropped calls during my 3 months with Mint either. There’s a couple stores I don’t have service but I welcome the silence lol. I’ve had way better service with the 3 months with Mint than I did with the 15 years with AT&T..

  • By

    Simply amazing

    I was on a T-Mobile individual prepaid plan and I was looking for a way to get a T-Mobile (or, any other network’s) family plan price without the need to actually set up such a “family” with my friends. That’s when a quick Google search leaded me to Mintsim. It was an easy decision for me to switch to Mintsim because they were offering me more for less money (I am on a 10gb, 12 months plan now) and because that’s essentially the same T-Mobile network. The activation process was incredibly smooth, I didn’t even think that the phone number can be transferred from another operator so easily. The website worked great (especially compared to my former networks operator). Now, I just found out that there’s a Mintsim app. I quickly looked through it and it looks like it’s exactly the same functionality as on the website and the app works great, too. I think Mintsim is doing a great job! Please keep it up!

  • By


    I have only three days left of the three months using this service provider. They have cut the data each month saying that all data has been used. I have never used more than six gb of data on cell phone plan and this a 12gb plan. I downloaded an app to ensure that the data use has been accurately measured. A huge discrepancy. I suggest not using them unless you plan on using only a third of data you pay for. Funny thing is when all the bars were solid black, data service never worked. When I called they said the phone is the problem. Horrible service provider. Lack of ethics. You can only get a refund within seven days. Of course they wait until after the seven days to start scamming. They are not legit and a scam in my opinion.

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Is Mint Mobile Safe?

No. Mint Mobile does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,266 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Mint Mobile Is 14.6/100.

Is Mint Mobile Legit?

No. Mint Mobile does not seem legit based on our analysis. This conclusion was arrived at by running over 1,266 Mint Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Mint Mobile Is 14.6/100.

Is Mint Mobile not working?

Mint Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Mint Mobile? Report Issue

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Why should I report an Issue with Mint Mobile?

  1. Pulling issues faced by users like you is a good way to draw attention of Mint Mobile to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Mint Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mint Mobile.

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