Contact Insight Timer Support
Published by Insight Network Inc on 2023-12-22 About: * Apps of the Year Winner - TIME magazine and Womens Health *
* More time is
spent meditating on Insight Timer than all other meditation apps *
* Happiest
App in the World - Tristan Harris *
The number 1 free meditation app. Guided
meditations and talks led by the world's top meditation and mindfulness experts,
neuroscientists, psychologists and teachers from Stanford, Harvard, the
University of Oxford and more.
How to Contact Insight Timer Customer Service/Support
Listed below are our top recommendations on how to get in contact with Insight Timer–Meditate & Sleep. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Insight Timer–Meditate & Sleep. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Insight Network Inc
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Reported Issues: 31 Comments
By Sandra Sawicki
2 months agoIt is hard to hear Davidji’s 40 days of Transformation Course. This course was my impetus to join Insight Timer. Is this how all the courses are? Thank you
By Deborah Anne House
1 year agoWhenever I listen to a meditation it cuts off after a few seconds. I've uninstalled the app and reinstalled it.
By Patra Gerber
2 years agowhy can't I download my photo on my profile or access a teacher's circle? So frustrating!
By Tara Race
2 years ago2nd Email: I have a premium membership good until December 2021 and I do not have access to any of the courses. I sent an email a couple of days ago and no one has responded. Please Help!!!! Cell 714 658 8135 Tara Race
By Katherine Lindeman
2 years agoi would like confirmation that my subscription will not automatically renew. i have been a member for a number of years and do not recall how i subscribed. I have investigated all options....IOS and thru the website (don't have an google play account) but can not get details how I subscribed and whether or not my membership is set to renew automatically or expire. please advise thanks Katherine
By Susan Johnston
2 years agoMy one year subscription has been canceled 2 months prematurely I have been emailing every insight timer customer service I never get a response I was promised two months free cuz last year I couldn't access it it's a long story somebody bloody call me
By Jeff Oshen
3 years agoI’m surprised that a company that proports to do good is not readily available to the consumer! I would like to speak to someone in Customer Service about the sudden purchase of the full pack subscription. The money that was immediately taken from my savings account, which I never use, resulted in a negative balance as well as bank charges. Jeff (323) 363-9694.
By Carol Foy
3 years agoThe 30 day mantra meditation with Paz stops after a few minutes. This is disturbing when you are meditating. I have therefore cancelled my subscription. Please help as I really want to do the course. I have tried to remedy this without success and am becoming more disappointed with Insight Timer!
By sandra ann bennett
3 years agoI have not paid any money for a membership. I follow Sarah Blondin. She had a 10 day course and after the 1st or second day - I couldn't access the rest of the meditations for the remainder of the 8 days. Do I have to be a member to do this. When I opened up Insight timer and went to Sara Blondin, I couldn't find a way to resume the 10 day course. Is that cause I didn't pay for the course? Please advise. Please advise.
By LARA L LORENZ
3 years agoPlease contact me. I am not able to access a course that I should have access to. I will cancel my membership (just joined last week) if I can't access. It is frustrating that I have spent 15 minutes clicking through the website (and the web) looking for how to get support for questions. I hope someone checks this question area regularly to respond to people whose questions don't fall under general categories. Thank you.
By Robert Coffman
3 years agoI got a new phone and tried to log in to my account. I know this is the correct email account so thought I could just reset my password and all would be well. After doing this multiple times and receiving error messages each time I thought I would contact customer support which apparently does not exist. The app won’t let me log in with the normal reset process can I get LIVE SUPPORT?
By Joanne Smith
3 years agoI developed my profile to track my progress. I would like to put up my photo in the profile. How do I put up a photo in the photo space? Thank you.
By Jean
3 years agoHelp! Every time I try to listen to a meditation it cuts off after a few seconds and the finish button appears. I hit the finish button, the meditation starts again and cuts off again. ????
By Lani poisson
3 years agoAre used inside timer on both my iPhone and my laptop. I am on my iPhone it allows me to donate and I also subscribed for membership using my iPhone. I am not sure where the funds are being pulled from. I do see charges from Apple on my credit card bill but they are not individual. For example, I may donate $1.99 after a yoga session but I never see that dollar amount being charged by Apple. I will see some charge that does not directly reflect any amount I double click to pay on my iPhone. But I do get a message saying thank you for your donation. When I am on my computer and I want to donate it says I do not have a subscription and they have no subscription details. Also, I am taking of course using the computer and I have no access to the classroom. I can access the teachings but where the classroom comments are posted and the teacher can respond does not seem to be accessible.
By Barbara strong
3 years agoI wish to change my email contact from gmail to iCloud. I am subscribed to insight timer until July in the App Store. Can you help please?
By JAMES M MADSEN MD
3 years agoI have the free version of the app, and about two or three weeks ago I suddenly stopped being able to see my public profile, messages, friends, etc. I'm not complaining; in fact, I have more time now that I don't see or try to reply to "Thanks for meditating with me" comments from friends. The important thing is that I can still time and track my meditation sessions. But was my access to the other things removed because of some change in policy for users of the free app, or was it an unintended glitch?
By Linda and brian rivers
3 years agoNov. 25th a subscription payment was put through on my visa for $80.99 and then again Dec. 17th on my debit. I replied to the "7 day" notification email that I wasn't renewing. Please refund the second payment.
By Karin Henderson
3 years agoDear insight timer - I have a paid subscription, but cannot find where I access the list of my downloads. I know how to download and I have been doing that, but I no longer see an option to look at my list of downloads and access them. Please help. This is one of the major reasons I pay for a subscription besides the great content.
By Kathy Mullins
3 years agoCan’t listen to meditations as they cut off after a few seconds. I’ve reinstalled app more than once. Short fix as problem returns.
By Beta Golchin
3 years agoMy app has frozen and won't open. Ive tried everything from uninstalling it 3 times and restarting my phone but nothing seems to work!! Ive been using the app everyday for the past 3 years and suddenly i don't know why i cant use it anymore Please help! This app was my sanctuary and peace of mind from anxiety and depression...
By Cheryl
3 years agoI have the premium subscription yet can’t listen to any content. At around the 3 second mark it cuts off play on every meditation I try. Please advise.
By Jim Gallagher
3 years agoMy insight timer app was accidently deleted and I wish to get back to my meditation again how do I do it ?
By Marty Lentz
3 years agoThough I really love the app (Premium) I have given up on the live presentations because of the lack of respect for the time of the people who participate. This has been the case with almost every one I have attended. I just left "Self Love" 10 minutes into the presentation because the presenter was still randomly answering questions and comments (related to why he wasn't including X or what time it was in their time zone, etc.) I understand waiting a couple of minutes for people to appear, but is it possible to do the presentation and THEN take questions? I think most people understand that a 2 PM presentation begins at 2 PM or shortly thereafter and would understand if it were in progress when they arrived later. Can Insight Timer at least pass this observation along to the presenters?
By Alexandra Rossi
3 years agoI had a meeting to do a live stream test I did it and have not received any new since could someone please reach out ?
By Coleen
3 years agoThe donate link for my teacher only spins and spins. I have deleted and reloaded and it still doesn’t work. I would like to continue donating. Please help me solve this problem. Thank you
By Kenneth Kaiserman
3 years agoFriend category at conclusion of meditation has disappeared and instead of showing thousands worldwide meditating at same time in all categories(groups,nearby community) it shows about 100 people. Very odd.
By Uriah Stanton
3 years agoHi I am a teacher on insight timer. How do I chang the title of my offering and upload a new photo to an offering I have already published?
By Hayley bennett
3 years agoI don't understand how this has downloaded I only wanted to view I am not happy to pay for this as I don't want this app how can I sort this out
By KonaHIMike
70+ days in and still LOVE this app!
Update — now three years in & would prefer it stop being so commercial. Meditation is not complicated, does not require going to class for the rest of your life. Those of us who just want to use the timer function — it gets put in with constant ads in your face. It is shameful actually that an organization that says it wants to make your life better pushes you to do routines and classes that actually detract from getting from point A to point B. Oh well, if the times keep getting stuck behind commercialization, at least I’m not addicted to these classes at all, I can use alternative timers or none at all. I still mostly use it for the great sounding sequential timers. Who wants to be blasted out of their session? Not me, and this app provides quality sounds to let me first relax, sound so I know to move into my first part, then when that time has passed, sound, so I know to move into my second (rest) part, then a nice gentle sound to let me know I can comfortably open my eyes and end my "meditation". Works perfect -- and is all I need to use -- I can add friends when I have extra time or browse the "forums" but totally not necessary to do Turning Within meditation (Kelvin Chin) -- a sort of hybrid of TM, a sort of mantra meditation. It has made a world of difference and this app helps me keep my place and incidentally tracks the days that turn to weeks and months. Very happy with this app!
By tea spirit
How to ruin a perfectly good app...
I've been using Insight Timer for many years. It is by far the best meditation timer available on iOS. Over the years the developer has added various other aspects, but the Timer was always front and center. Some of the newer aspects included meditaitons, which I greatly appreciate. I was able to add my favoruites and access timer and mediations from a simple home screen and turn off or ignore the "social" aspects which become more dominant in the app. (No, I dont want to know how many people have meditated with me today!) But the recent update has really turned me off. To start, the app launches with a daily quote. When I wake up in the morning and reach for my phone to start a meditation session, the LAST thing I want is someone's quote floating around in my head. There is no way to turn off this so-called "feature". And now the social aspects are front and center and very annoying. No, I dont want the app to ask me "How are you doing today"! I'd like to suggest to the developer to read the recent comments here as I see that MANY other people are as annoyed as I am. Please do not abandon your roots. Please return the basic simplicity and functionality of the app, and let those who want the other features to access them without (disrespectfully) shoving them in front of everyone's face. Thank you.
By Buy a better game
Don’t call it a timer, because it can’t keep time…
I use to love this app and for years it was my favorite app, but it no longer is able to manage it’s basic functionality. The timer function constantly pauses during calls and won’t restart no matter what, or just completely shuts down during sessions. The Insight support usually has the same tired response, re-download it etc. etc, but nothing is working. That and the app would also loose my day count for meditation whenever I flew out of my time zone. The app was sold several years ago and their became a rapid shift towards competing with other mindfulness apps like Headspace and Calm. It is clear that the new developers are much more interested in creating a new age social network and promoting different healers, many of which seem unvetted. All of this functionality seems fine, but to let go of the basic timer function is disappointing and doesn’t seem like much of a technological challenge. Bottom line this should be called INSIGHT SOCIAL NETWORK or CHEAP GURU, but when TIMER is in your name and you can’t even keep time, what’s the point. They also don’t really give a crap about customer complaints because this is now years that I have been dealing with this issue. In the end, I lost my Zen due to my meditation timer app which is a dark joke in itself. Goodbye insight!
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