Contact Keto Diet App Recipes Support

by Peggy3485

So I downloaded this app, I agreed to the subscription knowing there was a trial period and I didn’t have to pay if I didn’t like it within that time frame. It keeps going into the subscription option every time I open the app and I can’t get into the actual app. I also received a kickback notice that my credit card was already charged the $45. The way it was read was I wouldn’t be charged until after the 3 day trial. That’s not true, I was immediately charged.

I tried deleting the app and uploading it again. Same problem. I can’t get into the app, let alone being charged for it right away!!! So then I decided to cancel it in my subscriptions, which I did, but it says I’ve now paid for it for an entire year. Again, no trial period.

There is no way to easily contact the developer. This is ridiculous! I’m disputing this charge. Mind you all of this, from the app being downloaded to me writing this review, it’s been 20 mins.

Also, I downloaded this and read the 3 day trial period must be cancelled 24 hours in advance.... so really it’s a 2 day trial period before being charged.... that’s false advertising. Just say there is a 2 day trial period. Highly unethical in my opinion hoping that no one reads the fine print and you make out on annual subscription knowing full and well they probably won’t cancel until the 3rd day.

by Almostcust

Can’t see anything without actually selecting a plan type/subscription of either 12 dollars a month or 40 for the year. There is a “free”trial but i don’t think i should have to be locked in to something or make a choice based of something i can explore. A lot of developers chose to allow the user to have limited access which makes wayyyyyy more sense. Even if you only gave access to just the basic functions or did a tutorial video or demo and then the subscription options pop up it would be a better approach. My husband is trying this whole keto thing and i wanted to make sure i’m prepared so i feed him within the diet but this app unfortunately won’t be apart of the learning process. If you happen to decide to change it please update me.

by Nakitumi

Don’t make the same mistake I did...don’t waste your money. The free trial period is only 3 days. I paid for the subscription but I looked online first to see what info I could find. In the meantime, I started eating Keto and forgot about the 3-day trial period. When I started using the app I realized I wasted my money because everything in this app I already found FREE online. All the info on the app was everything I had read online and as far as recipes, (as of 9/7/18) there are 77 recipes. I can pay much less for a keto cookbook at Costco with all the info & even more recipes...or just go online and there are so many recipes there...free! What I didn’t know back then when I paid for this app was there are no useful tools on this app...keto calculator, macro tracker, a large database of food info, etc.