UpToDate Status

Last Updated on 2025-02-10 by UpToDate, Inc.

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⚠️ Most reported problems ⚠️

42.9%

Crashes

28.6%

Not working

28.6%

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Common UpToDate Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve UpToDate network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the UpToDate App
1. On android, goto Settings » UpToDate » click [Force Stop]

Clear UpToDate App Cache and Data:
1. On android, goto Settings » Apps » UpToDate » Storage » click [Clear Data] option. This clears both data and cache.
2. restart UpToDate.

On android, goto Settings » Apps or Manage Apps tab.
Click UpToDate » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto UpToDate » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch UpToDate

Contact e-Mail: customerservice@uptodate.com

E-Mail: support@uptodate.com

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Developer: Wolters Kluwer Health | UpToDate

Feb 09, 2025, 06:28 PM
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