Alipay app not working? crashes or has problems?

Alipay Status

Last Updated on 2024-11-05 by Alipay (Hangzhou) Technology Co., Ltd.

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73 User reports:
App has problems

User reports 73

⚠️ Most reported problems ⚠️

Crashes

41.9%

Not working

35.1%

Connection

6.8%

Account

5.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Alipay Problems 😠👌🔥

- Account can be locked without warning

- Can be a scam for non-Chinese citizens

- Can be a kind of illegal money eater

- Can ask for unplanned pocket money

1 Reported Issues: 😵🆘🛟🚨📢

Bruce Oneal

2022-09-18

Trying to get on but keeps freezing.

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Common Alipay Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Alipay app on iOS and Android devices. Solve all Alipay app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Alipay iPhone Issues and Solutions

Alipay iOS app crashes, not working, errors
Alipay iOS app network issues
Alipay on iOS has black/white screen

Alipay Android App Issues and Solutions

Alipay has errors/crashing/not working
Alipay server network connectivity issues
Alipay has black screen

Alipay iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Alipay app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Alipay app crashes or not working on Iphone (iOS):

Close and restart the Alipay app on iPhone
Update Alipay app to the Latest Version for iOS
Uninstall and reinstall Alipay iPhone app
Update your iPhone to the latest iOS version

Fix Alipay on iPhone unable to connect to server/internet connection issues::

To resolve Alipay network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Alipay black/white screen (blank screen) on iPhone:

Follow the Alipay iOS app troubleshooting guide Here →

Alipay Android App Issues and Solutions

Fix Alipay not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Alipay app issues:

Force Stop the Alipay App
1. On android, goto "Settings" » click Alipay app. » click "Force Stop".

Update Alipay to the latest version on PlayStore

Clear Alipay App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Alipay app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Alipay.

Fix Alipay unable to contact server/ Alipay internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Alipay » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Alipay » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Alipay on android.

Solve Alipay black/white screens issue on Android:

Follow the Alipay android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Alipay (Hangzhou) Technology Co., Ltd., developers of Alipay.

About this app

this app is a super app designed to offer a bouquet of services to bring convenience into your everyday life. Trusted by more than 1. 2 billion global users, this app’s offerings span from allowing it‘s users to make payments (send, receive, and spend money with ease), manage finances, choose a suitable insurance scheme, hail a cab or even order in from a favorite restaurant, etc. 2. 4. 6. 7. 8. 9. 11. 12. 13. Donate/Participate in walkathons along with your friends in "Sports" service which supports HealthKit functionality.