GEICO Mobile - Car Insurance Software

I bought a new car about a month ago, my old insurance was going to go a little higher so I called a few places to get quotes on insurance. I informed the lady I spoke with a few weeks ago what other companies offered and she gave me two quotes that sounded awesome. They came under what any other company had quoted me. What's extremely disappointing is that when she asked about my driving record, I informed her that I had a motorcycle accident about 2-3 years ago. She told me that since it was a motorcycle accident it didn't count towards automobile insurance because of the way this app works their insurance, and I thought that was weird but since it helped me, I was glad to hear it. Now my insurance has jumped up from being told it would be 111 initially, my first payment was 117 and I figured 6 dollars was absolutely no issue to complain about. Now it has jumped up to 137 a month because my motorcycle accident counts, as I thought it should. 137 is higher than what other companies offered me for very similar packages, while including that motorcycle history. Your employee blatantly lied to me in order to make a sale, by telling me that this app treats motorcycle history differently.

My mind is honestly blown. I called because of a incredibly minor error on our policy, my last name didn’t reflect my name change after getting married, and I wanted to make sure it matched my license. I called this app’s number from the mobile app, due to me calling from the app all of my info was automatically available to the representative, SUPER convenient. There was no wait time (I known thats not always possible but I’m very happy about it) the representative was professional, knowledgeable, and quick. Most importantly he was in a fantastic mood, and really seemed to enjoy his job, from a customer standpoint this was my favorite thing about this call, it was so refreshing. He changed my last name to the correct name and sent out new Vehicle ID cards and I was off the phone within 3 min. I have honestly never experienced customer service this helpful and efficient!!!! I only wish I asked his name because if I knew it I would be calling this app to talk to a manager to tell them how great this employee is! I am new to this app, and all I have to say is so far so good!! Thank you so much for making this easy!

After getting into a very serious accident, which can be so upsetting, the professionals at this app took extra care to make sure I was ok, did I need any help, any services before even discussing my coverage and the next steps. And the concern was genuine; some times it sounds as though a company rep is reading from a script; with this app staff, it seemed like I was talking to a concerned friend. And at a time like this, when your head is spinning and you don’t know which way is up, a kind, gentle approach like this app’s makes all the difference in the world. Every other aspect of the process was just as professional and I can’t say enough about Chloe, John and everyone I had the pleasure of working with. But it was the human warmth and genuine kindness offered at such a frightening and upsetting time that really stands out. And please know that I am very grateful, and hope I can pass on the kindness to another who may need a helping hand. Warm regards, Joe Fitzpatrick