Snapfish: Photos Cards & Books Reviews

by APhillips 0316

I don’t even know where to start so for sake of not having you read a novel I will be short. Absolutely HORRIBLE customer service. I received envelopes with the wrong address on them. After reaching out to their customer support chat line I was first accused of putting in the wrong address to a house that isn’t even in the same state as me. Once I proved that they sent me the wrong envelopes and it had nothing to do with me doing something wrong, they then told me a supervisor would be reaching out to me immediately. After 2 days of not hearing from anyone I reached out to them again. Finally hearing from a supervisor they told me they were looking into it. After waiting a total of a week from the time I initially reached out to them they finally emailed me to say my new envelopes would be sent out in 2-5 business days. Well by that time I might have gotten my cards mailed out by Christmas. So I had to go purchase my own envelopes in order to get my cards out in time. I really had high hopes that I would love Snapfish but I’m left highly disappointed!! I will never use them again. Plenty of other companies that go above and beyond for their customers so you should consider having better customer service!!

by HayleyWJ

I’ve used this app for years. Recently I started using the online mobile app. I created 3 books, that took me hours upon hours to complete, and ordered them. I received 2 of the 3 and someone else’s book (privacy issue!!!). I called and complained and they said they would fix the order and asked me to ship the incorrect book back. I did. When I received the “corrected” order it was again wrong. I called to complain again. After an hour on the phone they say they will credit me for the missing book and I can order it. I go to order it and it has disappeared. Completely deleted. I then spend 6 hours remaking the book and order it. After I order it I realize I would like a second copy of it for family. I go to order a second and it’s deleted again. I spend another hour on the phone, talk to 3 people, and am told that a) it’s not uncommon for projects to delete b) if I want to have dependable service I need to use the actual site and c) they can’t do a thing about all of my troubles. Don’t use Snapfish , or this app for that matter.

by I'd Like My Time Back

I have made numerous attempts to order pics from Snapfish , and every time my pics are somehow removed from my cart, and I have to start all over. For the “umpteenth” time, I’ve just spent 2 hours trying to order 24 pics from Snapfish , only to have to start over on my computer. It’s a pain that way, too, as I have to add the quantity I want to order to each picture individually, as it automatically enters “1” on the 4x6 option, even though it tells me that 4x5.3 would be the best option. So I have to go through and enter “0” for all of the pre-filled entries, and re-enter on the correct size. I have NEVER been able to take advantage of any of my “100 free prints” due to it not being an option to pick up in store. Plus, the shipping still isn’t free, which makes their “free” offer NOT free. 🙄 I used to love and recommend this app to everyone, but it seems like they’re having a harder time keeping up with what’s really convenient for their customers. Also, it takes HOURS or even DAYS to upload pics, if you have very many, such as coming back from a big trip. 700 pics from an overseas trip is a lot. But should it take DAYS to upload them all?

by ~Stina

I have been using this app for YEARS. I have all of my photos backed up on this site and I purchase books and prints all the time. I keep seeing that I get 100 free prints but I just ordered 206 prints at 9 cents a piece. None of them were free. Yes. 9 cents is a great deal. Thank you. Why advertise the free prints if it isn’t a reality.
The mobile app is better. Not great by any standard but better than it once was. You can not use the website on your tablet though. Doesn’t work the same.
Also, photo cropping is crap. My phone and tablet do not take 4x6 photos, so they crop automatically which cuts a lot of the photo off. Some I would like to change the crop square from horizontal to vertical to get who I want in the photo... nope. You can only utilize the default.
Creating a book is painful. Very. Painful. Especially if I want more than one photo on each page and I want to arrange them myself. Impossible.
Good try. Maybe get some better developers. I don’t want to have to delete all of my photos here and start a new company with a better app. 10 years ago you were a great service. You’re still around which means you can afford to be a great service still.

by Magliegh

I used the both Snapfish and web based version of this app to create some photo books. They turned out pretty nice but I did have a lot of frustration with it. I would place pictures where I wanted them only for them to disappear and have to be replaced many times before they would save properly. In Snapfish I had the same issue. Snapfish would kick me out of it every minute or so. In addition, Snapfish claims that you can switch your project over to the website view and continue working on it. When I attempted this my project was completely lost. I called customer service and got no answer. After hours of tinkering to get the right pictures in the right spot for the best price I was frustrated but happy to have my projects in the way. Since I had had issues with Snapfish and website I triple checked that all photos were loaded before hitting submit. I was so disappointed when one of my items arrived with pages missing. When I called customer service I was very disappointed in how I was treated. I will never use Snapfish again! Proceed with caution.

by Ninelambs

I ordered about 50 pictures on Snapfish on oct 9, 2018 And was told I would get them around oct 18. As oct 20 rolled around I contacted them through live chat and they told me to wait a little longer. Now it’s almost a week since I’ve last contacted them so I contacted them again and they gave me the same answer. They told me to wait patiently. How much longer do I have to wait? I’ve never seen a photo printing company take so long to get to me. Plus I saw that the pictures are coming from NEW JERSEY and I live in NEW YORK. So why does it take more than two weeks to get to me? This isn’t the first terrible experience Ive had with this company. The first time they “forgot” to print one of my photos so I had to contact them to have them ship the photo that I paid for. I should’ve known I would go through this.
Update: I had to contact customer service and they finally sent me my pictures and got delivered today. I don’t understand why they didn’t just use this shipping service the first time. The first time they gave it to ups which then gave it to USPS. We all know USPS is the master of losing packages.

by Veteran Counter

I struggled for 3 hours tonight trying to make holiday cards. I knew the design, the photos, and the text I wanted to use, all I needed to do was input it into the template and check out. Easy, right? Turns out, anything but easy. Snapfish blinked twice while uploading photos and I was unable to upload successfully without exiting Snapfish and starting completely over. Twice. Then, when I selected my card, I was unable to access the album and had to upload the photos yet again. Then someone texted and I accidentally opened the text instead of swiping it away and when I reentered Snapfish , my project was gone. Next time I attempted to save the project as I went and couldn’t find a way to do so, despite there being a menu item called “saved projects”. Finally, the card is done and I go to checkout. When updating my address, Snapfish blinks again and I’m unable to save the address without exiting Snapfish and returning to my cart, which thankfully still has my finished project in it. A stressful experience from my favorite place to get photo prints and cards. Updates were current when I started this project today.

by Memphis Willie

“<“ Buttons do not respond when you tap on them. You have to tap multiple times around the arrow to get it to finally activate.
When ordering canvas prints, it allows you to select multiple at a time. But, when you go in and change orientation it does not remember the orientation. When you press order, it only adds one item to basket and you assume the one currently in preview. Then process starts over from scratch. If that’s the way it works, why allow you to select multiple for canvas prints?
I finally resorted to ordering one canvas at a time keeping my fingers crossed that they will turn out correctly. I also purposefully chose three photos where the default orientation was what I wanted in the first place. I would not risk paying the money for a canvas print having no idea if the orientation would turn out correctly.
Once you’re looking at your basket to check out, there are no previews to show you exactly what you are ordering.
As a result, I only ordered three canvas prints and depending on what I receive, will decide if I use Snapfish again.

by Liz_a_t_leforce

There are so many glitches with Snapfish that make it frustrating to work with. You cannot zoom into the font when making photo cards. There’s no visible undo button, but if you accidentally press what looks like the undo while making a photo book, it will undo ALL of the layouts you so painstakingly created. The only way to fix is to quickly get out of Snapfish and reopen before they save it. The price for items isn’t visible using Snapfish , so I added my photo cards to the cart, to see what my design would cost. Big mistake! It no longer shows up in your projects to continue editing. They do allow you to edit from your cart, but if you try to change the wording ALL of the text disappears. Finally, I wish there was the option of a spell check. Nothing auto corrects and because the font is so tiny on your phone, you can’t tell if you’ve accidentally misspelled something. For such a big company, they could really do a better job with Snapfish !!

by Thesaragon

I’ve just ordered my first book. Not impressed with pricing honestly, but nice to be able to make a book on my phone. Snapfish is easy to use but has a few aspects that are tedious. I think on a computer I wouldn’t notice, but on my phone it seems like I have to press a lot of buttons to do one or two small things. It’s not easy to add photos to where you want them to be. They add to an album but it’s difficult to find it once you’ve added it and put it on the correct page. They boast great deals but fail to tell you that they charge per extra page. I only noticed when I went to check out. The font automatically switches to a default size and type, every time you go to enter type. And you can’t switch the size after you’ve added a phrase. It only gives you the same option. Overall an ok experience, but nothing really jumped out at me as exceptional. We shall see how the overall product looks when it arrives.

by Spo206

I just created a holiday card using Snapfish . The card had space for a caption, which was what I wanted. But on my phone, the caption text box appeared very small. It was difficult to ensure that I didn’t have any extra commas or periods or anything like that. So I was very surprised that there was no chance to preview the card (and enlarge it) before finalizing my order. And now that my order has been placed, I can’t find the card to review.

I shared this message in a Chat and was informed that Snapfish has limited functionality and the website is a better choice. I also verified that there is no way to review the card I ordered — I guess I can’t see it again until the full set of 80 arrives!

I am extremely disappointed that previewing the card is not part of the checkout process. It seems very important to verify that everything is correct before the order goes in. And to not have any image available to review after the order is processed seems very mysterious— what will I get 80 copies of?

by Meeperzpie

Snapfish can sometimes be a little hard to work with, but it’s nice that you can save drafts and stuff unlike other apps. You can even send in pictures regardless if they are low resolution or not, which is why I used Snapfish for like my anime wall. For the pictures themselves, they are okay. The things I don’t like are that they are very very thin, and even for high resolution pictures they are a tad bit blurry. It’s like comparing 1028 HD quality to 730 quality on videos (not the exact numbers but you know what i mean). One is clearly better than the other. So I would use Snapfish only for a group of pictures (such as pictures that would go on my anime wall) that aren’t able to get by through other apps like freeprints or shutterfly, but for other kinds of pictures like with family, aesthetic collages, I would use other apps. Good for the price though.

by Drmcgowan03

I do like that you get 100 free 4 x 6 prints every month. I order these and send them to my grandma several times a year. The only problem is Snapfish very often goes wonky to where you’ve cropped the picture in the way that it should be cropped and then you scroll down and crop a different picture in the way that it should be cropped, and if you scroll back up you’ll often see that the initial crop job you did on the first picture reverted, so then you have to do that crop again. It’s some sort of glitch and it has actually shown up in the pictures that were delivered to me— I’ve had pictures were peoples’ heads have been cut off because the cropping was done wrong—and I know for a fact that I went through meticulously and adjusted the crop of each picture prior to ordering. Hopefully this is something that this app developers can work on. Otherwise I really love Snapfish.

by Blamdni

I want this to be a recent, accurate review. This was done may 2018. Very user friendly interface. Seamlessly able to grab photos from camera roll. A little annoying not being able to switch the photos on the covers. Great deals. Will update this review once I’ve received my books and can review the physical product

Edit: it shipped on the 3rd day (website says 1-3 to make and get shipped), and was able to track it all the way to St. Louis. Arrived a couple days early on the 26 of may instead of the 30. Binding is good and sturdy and appealing. Pictures have some issues(less colors, or less sharp) but this could be just the photos themselves.... all in all I think it was a good experience. Easy to use and create, shipped on time and arrived early. Physical product quality I’d say is a 7-8/10. Could improve a little still but all in all I’d say it was a good first attempt- but there are probably better ones out there

by The Oktoberfest. Hijack

Typically I spend hours in front of a computer screen uploading photos into this app and creating photo books. When I saw that I could create a photo book directly from my phone, I was happy. The process was pretty smooth and intuitive, especially since I’ve created them previously. It was great being able to work on the book as I had time available and just keep adding to it. There were a couple of cons that could make it better - I was limited to a smaller book size (think size, not pages), there were not as many backgrounds available, just color choices, and the most difficult was the size of the images to pull into the project. They are so small that it is challenging to find the right image to drag onto the page. I did find somewhat of a work around by dragging the images onto the page,selecting them and zooming in. This just made the process a little slower.

by Love Remembered

How many times in the past have I wished that these options would have been available. I took thousands of pictures during my life. I have boxes of photos that were not in good condition. A couple of years ago I started sorting through them and ordering copies to make books for my loved ones. How wonderful it has been. Last year I had a blanket made for my 3 year old grandson to sleep with so he would feel closer to his family when they were not always at home with him. He is a much happier child these days and never alone. I live that he feels so loved. Most of my grown life I was known as “ The Gotcha Girl.” That was my name as I shouted that before capturing unexpected photos of everyone I new. I treasure pictures of those days. Never miss a day or a memory.

by Kimberly🤘🏾

Okay so y’all may see the reviews all over the place but imma be real with you there were some problems but that was on my part because I did not have a lot of space on my phone it said the photos were not available so I had to delete some apps and then it worked perfectly fine. When I went to place my order I did get 100 pictures free but obviously you have to pay for shipping but I’m okay with it because in free prints it is more expensive for less pictures so this is really good and it does make sure everything is good . I had put my mom’s address for billing but it said there was a problem so then I put mine and it worked perfectly fine , I guess I had to put where my card goes which is a first but I like it . Also it does tell me if some are low resolution which I like and my order did not take long to happen and I will put how my pictures are when they arrive but all was really good, thank you.

by RocknRollPhotographer

I print pics for my scrapbook. I make yearly photo books which I order 3 every year (for us and each set of grandparents). I make birthday gifts with the kids pics for calendars,
Notebooks, mugs, tiles, large photo canvases, Christmas ornaments, stickers. Then I make important sayings quotes on pillows, blankets, coasters and give them out as housewarming gifts.

For Christmas I make so many gifts for the grandparents, in-laws and friends using this app. this app has so many great ideas and their patterns are so beautiful and contemporary. They’re always updating the cards and background graphics to keep it fresh. Just LOVE working with this app graphics. It’s sooooooo easy to make photobooks, posters, gifts, everything. Can make your gift order so easily from the this app app on your phone. Quality is amazing. Colors are bright and sharp for the cards. Use your imagination and get creative now with this app.

by Bob Lor

Works seamlessly. My one complaint is that when I order the prints you have a chance to edit them because every pic has a crop area on it and you want to move it so that it’s centered or move it over the part of pic you want. The complaint is that it always seems as though it’s cropping too much of the photo. I’m doing 4x6 pics so you would think I would be able to get more of the pic in than less but it doesnt seem to work that way. Since it seems that most people use their phones to take pics nowadays you would think they would figure out a way to get the whole photo printable. Other than that I have no complaints. I have needed pics in a hurry for an occasion and loaded them to this app and picked them up at Walgreens and had no problems. When I get them directly shipped from this app the pics are always great quality and shipped timely. I definitely recommend this app

by NeerajMontu

Casually I noticed sometime back, a marketing email talking about some 100 free prints offer. I gave it a try. Installed Snapfish and uploaded my photos. App was a breeze with intuitive navigation and user friendly interface. What I paid was just shipping charges which was tiny. And when it was delivered everyone in family loved the quality of paper and pics. They also imprinted date of order at the back of photos.

And that was then just a beginning. After that I have tried all their photo books under their offers and with minimal cost to me I was able to make a photo book collection. It is always special when you see photos printed as compared to seeing them on mobile.

These are treasures which my family will cherish after many years from now when they will find these photobooks in some part of house and will relive these happy moments. Digital albums online can not give you this pleasure. Though I maintain those as well but I also maintain my best collection in photo books.

I am not sure how this app makes money as cost to customer is dirt cheap under their offers. And yes, there are many other offers beyond photo books... I am thinking to give them a try too. So far so good. Keep it up this app.

by ChappyCorson

I remember the days when you took pictures, brought the film to Photomat. Then picked them up a week later and found out grandma had a mouthful of food in the background and the main character of the photo had his eyes closed. Making a hardcover book, aka, photo album —unheard of. We have boxes and old albums full of these pictures we almost never look at. The photo books though, they get some attention. The this app app works well. Most of the struggles I’ve experienced have been self induced. Am I the only one that keeps trying the same actions on a tablet that repeatedly doesn’t work because it’s not designed to work that way? Once I figure it out though —it makes sense. We’ve had some mugs done, canvas, 8X10 and several books. All of it has been top notch.

by Beege199

I have been using this app since way before I had a smartphone. One of my favorite aspects is that they allow you to choose matte finished photos at no extra charge. I have never had an issue in delivery, billing or quality. It has been tried and true since the beginning and now having Snapfish makes this service even better. Not only is it great for ordering photos (it can pull from your phone, instagram, FB I assume, Google Photos, etc.) but it also serves as a great photo storage backup should any of the other programs fail.
I should also add that I have used them for a canvas order and calendars. Absolutely wonderful!