Contact Care com Support

It’s been over a year, and despite several updates, this app is still terrible! I have deleted and reinstalled, kept it updated,and am not sure what else to do. The commercials that show clean, easy to navigate pages make me laugh every time. Since posting a job nearly two months ago, this app has given me nothing but problems. I constantly get a “unable to load conversations” message when trying to access messages with applicants. The app will not show any new messages, but then when I log in on a computer, I will discover several new messages. When sending messages through the app, they sometimes disappear and do not get to the recipient. Care loves to market their site and app as a safe and secure way to get in contact with applicants, but it was so much hassle and caused me to lose on out on people who took other jobs while I was waiting to receive their messages (that had actually been sent days earlier). For such a large company that is collecting high monthly fees (I’m paying over $40), I would expect a better functioning app

As other review have pointed out, all you get for the rather steep price is the ability to see caregiver profiles in your area and attempt to communicate with them with the super buggy and cruddy messaging system. It doesn’t always notify you when you have a message. It’s not that user friendly. And whatever you do, DON’T delete a message conversation from a caregiver unless you intend to never talk to that person again. I made the mistake of doing so…I was just trying to declutter the messages page by deleting the messages from caregivers who were unable to do the current job. Then when I had a different job later I wanted to send a message to one lady who’s message I had previously deleted. Every time I click on a link to message her, it says ‘Error. We’re unable to load conversation’ and won’t let me send anything to her at all! ARGH, I expected better from a paid app, especially such an expensive one!! I’ve seen much better functionality in some free apps I use >_>

The standard of etiquette by the applicants is frustrating- especially when I’m looking for someone to take care of MY CHILD in MY HOME. I’ve interviewed entry level position applicants that have better manners and respect for the hiring company. People will apply and then not answer when I respond, or they will set up an interview and then cancel last minute or not show up. The applicants with good intentions supposedly don’t get notifications. So you’re forced to give your number so you can continue a conversation. We pay a membership, but then still have to pay additional to get background checks and mvr. Pictures should be required. Cpr and first aid should be required. They should be required to answer questions when they “apply” ... make them put in more effort to pay attention to what is required of the job. There’s also no way to anonymously review bad applicants- it has to display your name. I’ve been looking for a nanny for two months now and this game is exhausting.