Contact Care com Caregiver Support

by Kpytlu

UPDATE:
Re: Developer response.
As far as the pay range; of course I have the pay range selected for pay above $15 an hour, I am capable of doing a simple search, however, all the lower paying jobs still show up. The filter results feature is a joke. As far as taking safety seriously, I am still getting bogus responses and now I can spot the fake listings. Double verification may help weed out fake accounts. I'm getting more frustrated by the day with these glitches. Please address then and don't just reply with a robot response.

I have been on and off this site for years. I am continually getting fake accounts and getting messages from people saying they are no longer a member and to email them directly. These are fake accounts and there are a lot of them. There has to be a better system. I don't believe that these are actual people hacking the system. Something is definitely wrong. I have emailed support numerous times to no avail. This needs to be fixed. Out of every 10 applications 5 are fake. It's not the websites fault for people being cheap but when I put in my pay range for over $15 an hour every job shows up. I don't need to go through 30 job postings that show $10 an hour. It's frustrating.

by SVshopper

For a somewhat well known company they have one of the worst customer service and a poorly designed website. I signed up for the service and accidently clicked on the wrong category because it was not clearly stated. There were 2 different and separate pages discussing pricing options. I paid $80 and my main job profile shows that I only do pet care—not child care or odd jobs/errands. I filled out my profile to the fullest and it still shows that it is not completed. I only got one response only because I reached out to them. I have a great deal of job experience with children, pets and other type of jobs as well. I tried to reach customer service to get a refund. But there was no phone number anywhere to be found on the website. I had to search for it on Google. When I called them it took nearly 30 minutes before I was finally able to talk to a live person! Speaking to them was like speaking to a robot on a broken record. I asked to speak with a supervisor and they gave me a case number so we will see what happens.....I will come back on here and report the results.

by Anie A.

I started with this app many years ago and paid them stable monthly fee for my membership till I become a premium member. I have gotten jobs from the website multiple times. Sometimes it works out and I continue my relationship with the families. A lot of times families don’t write you a review. Recently, I met a highly malignant family who abused me, made fun of my English language, the wife was screaming at me and pointed a knife. Highly rude people, I worked only 4 days and told them I would not be coming back.
The lady was so ferocious and rageful that she wrote a whole bunch of crap about me in the app which is totally not true, thus damaging my profile and she did it by creating a secondary scam profile. So I called the customer service multiple times reporting the family and asking them to take down that wrong review and guess what? NO

The company highly favors families, and even though I have been paying them for so many years to keep my profile, they do NOTHING to help even the premium caregivers.