Contact delivery com Food Liquor App Support

by J BIZZLE

I order delivery food to RELIEVE stress and SAVE time. This app instead induced anxiety and wastes time AND energy. When I put in an order, it disappears and seems to have been cancelled. The first time I successfully ordered without it looking canceled, I got an email 15 mins later, AN EMAIL AND NOT A NOTIFICATION, that my order had been in fact canceled because the restaurant was too busy. This doesn’t happen with other apps!!! I missed a delivery once Bc I stepped out to walk my dog and instead of trying my phone when the delivery person was at my door, he just left. Then I had no way of contacting him and somehow wound up with an HQ Person calling me on her personal cell phone to try to resolve the matter. It was ridiculous. I just begrudgingly put in an order on delivery Bc the restaurant I like only uses this service and I had to log into my paypal to see if the order I just made was charged once, twice or not at all. Because this app gives you no clarity!! The bugs are too numerous. Please fix them.

by MITO898

I downloaded the app to place a laundry pick up and delivery order. I placed my order and waited for the time slot for pickup. No one ever came to pick up the laundry and I received no notifications of the status. I waited 3 hours. I contacted customer support and they told me the selected merchant (the first one on the list) is outside of my pickup zone. So why was it even an option for me to select? It should have not been an option for me to select. And why did I not receive any updates? I would have been waiting all night with no updates, meanwhile my card was charged the initial holding fee which I had to get reversed after 40 mins chat with support.

A huge waste of time. Plus, the chat with the customer support was very difficult because the messages kept getting cut off after two lines of text. So I kept missing chunks of information from the customer support. No one knows why. Horrible UX. Will not be using the app again and will not recommend to others.

by Samanthajo0923

I ordered from here for the first time because MyTown2Go said they merged. I ordered with a estimated delivery time of 1 hour 15 minutes. The driver assigned or accepted (not sure how it works) was about a block away around the time my order should have been completed but then it reassigned my driver. And then again. And the third driver was on the other side of town. Then it said my “driver arrived at null” and about 30 minutes after that it said my driver was waiting for my order to be completed. About 2.5 hours after I placed my order, it arrived. It’s lukewarm at best. I messaged customer service about half way thru the ordeal and they said they were working on it and “covid 19” I understand what’s going on. But clearly your delivery times are bogus. If it’s going to take 2 hours, then put that. And on top of that, the driver put my food so close in front of the door so I had to knock it over to get the door open.