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Please please please do not use this company! The non-English understanding folks used in customer care are inept and app is constantly logging me out of my account. This app is really crappy! Now my finger login won’t work as of today! Wow. Can’t log in via app therefore my alarm will blare every single time I come home, open my door to disarm. That alone should be a deterrent for all who are considering this service. If the alarm does not beep to give warning & time to disarm the system, that indicates a subpar system. I have been consistently disappointed with this Company and it’s services for $60/month. Not certain what they’re monitoring because the police have NEVER EVER EVER IN THE HISTORY OF NEVER been to my home during an active alarm. I have had 3. BUYER BEWARE. **AND PLEASE DO NOT FALL FOR THE EMAIL THAT SAYS THEY WILL WAIVE 60, 70, 80, 100% of your past due bill! IT IS A SCAM AND THEY HAVE ABSOLUTELY NO INTENTIONS ON WAIVING ANY PAYMENT NOR PORTION OF THE BILL DURING THIS PANDEMIC TIME. IT IS A BLATANT LIE TO GET YOU TO CALL SO THEY MAY BADGER YOU ABOUT PAYMENT AND TO VERIFY YOUR INFO! This Company is a lying scamming piece of... you will NOT GET ANY PORTION OF YOUR BILL WAIVED—ESPECIALLY THE PERCENTAGE AMOUNT LIED ABOUT IN THEIR PAYMENT EMAIL! Do not fall for the scam folks.

The service with this alarm company Brinks has been a complete nightmare. I am a new customer and on day one of installation on 01/27 has been terrible. First of all the doorbell ringer that was installed, ring simultaneously without anyone touching it. I reached out to tech support and the first two reps tried to help. One rep even told me let me see if I can Google a remedy. After calling back again for assistance, the agents just start answering the line and not saying anything. Eventually they drop the line. I called customer service and the said there is nothing we can do, and said it with no customer service skill set. This company is very insensitive to the customer needs. Also, they connect you with a line they describe as RETENTION/LOYALTY DEPARTMENT , you can call at 8:00 am CST, and they have a thirty minute wait, I stayed on hold yesterday for two hours. I don’t think this department exist. All I want to do is cancel ! And they are not allowing me to do it.

This started off as a great app. But like everything in this world, people can’t be content with what they created and have to tweak it time and time again. With every update and tweak my devices have a harder and harder time connecting and setting or unsetting the alarm. It now takes up to two minutes for it to set and I’m right outside the door. What once was a good thing is now something I’m looking to replace with an alarm that works the way I want it instead of some millennials version of what he thinks I want. Because he or she or whatever their identity is doesn’t know Jack. I know what I’d like to do with the app and the equipment but I’ll be polite. “It ain’t worth spit” should be their company motto and they obviously don’t have a mission plan other then to destroy that which was good. And I did this without cutting and pasting and spell check; something their app designers need to learn.