Contact Noodles and Company Support

by Eggy Fox

Giving a one star review is not what I usually do, but my beef today is with the App. I used to work at Noodles and can tell you that this place is awesome, the food and staff are always great. The issue is the online ordering from the app. On several occasions I’ve had the app simply crash on me, as soon as I open it. Today, and the reason for the review at this moment - is that the app showed me an error during payment for my order. I thought, okay, cool. Gonna try it one more time. Closed the app out, started it again, put my order in. Went through payment, everything was fine. Food was good too. Then I get home and take a look at my bank account and the app has charged me twice. I’m sure this review could be a lot shorter but I’m going to be deleting the app because it’s just so trash. Whoever you guys got to make this did a really bang up job on the visuals, but it the app doesn’t work none of that matters.

Consider getting a new contract for your IT needs.

by Bellerophon255

Store selection doesn’t work properly … forced me to the equally clunky website to place my order.

Ordering kids’ meals defaults to the weird shaped noodles, which would be fine if it was clear but, when ordering a meal called ‘spaghetti and meatballs’ it doesn’t occur to you that you need to *switch* the pasta to spaghetti in order to GET spaghetti.
By all means, allow people to customize orders with preferred noodle type … then confirm the type ordered.

The gf noodle option shows up for kids’ meals, but not for adults, requiring a comment in the ridiculously short (16 characters?!?) field, which deceptively looks like it holds many.
Increase the field length to at least 40 characters and shorten the block to appear consistent with actual length.

Users must choose time frame (ASAP or a specified time) before learning the eta.
Default to ASAP, showing expected time and allow user to push this out further if desired.

Link to order additional food is small and out of the way - should be one of two primary choices/buttons (confirm/check out or continue ordering).

Fortunately, the staff at the Golden Valley, MN store on Jan 4, 2021 was professional, efficient and friendly, remaking our child’s spaghetti with spaghetti quickly and with no hassle.
Kudos to the workers. Not so much to the app.

by Hlitsab

Wouldn’t load my current status (points, etc) or allow me to order. I deleted the app, however it was only removed from my dashboard but not from my phone. It won’t allow me to download it again. When I click in the icon with the arrow up to download onto my dashboard, it takes me to the screen where I’d download onto my desktop or into a folder. Strangely it also gives me options to download into other apps like Qdoba, etc. Next to that download icon, on the left, it says “order.” When I click on it, it takes me directly to N&C’s order site with me logged in and all showing my points, etc. even though I was logged off and had resubmitted a request to create a new log in (haven’t received an email to create new password). There is nowhere for me to log off; no options for it. I normally don’t review apps but this one is the strangest ones I’ve ever come across.