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⚠️ Most reported problems ⚠️

Not working
57.1%

Account
14.3%

Connection
14.3%

Crashes
14.3%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with myCols - your cycling climbs? Report Issue




Common myCols Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot myCols app on iOS and Android devices. Solve all myCols app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. myCols iPhone Issues and Solutions

  2. myCols Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at myCols B.V., developers of myCols.


Verified email ✔✔

E-Mail: android-support@alltrails.com

Website: 🌍 Visit AllTrails Website

Privacy Policy: https://www.alltrails.com/privacy

Developer: AllTrails, LLC




About this app

Make a list of climbs you want to conquer while your are on your cycling holiday, or put a climb you just saw on television directly on your bucketlist.  When connected to Garmin, Strava, Suunto or Wahoo we analyse all you rides and we make a list of all your climbs based on those rides in the past.  A personal profile with all your climbs, times, challenges, jerseys and stories.  Because we use real climbs, the Jersey ones are of course much more special and often even epic.  Compete in virtual challenges based on real climbs!  You can find lots of climbs in our app whom are part of our Jersey challenges.  All climbs are provided with a detailed profile, length, height difference, average gradient, region, country, starting point and end point on a map.  What's better than watching your friends conquer the most beautiful climbs? Right, cheering them on!  We even update your profile automatically based on your new rides and climbs.  When completing all the climbs which are part of the Jersey you get a cool virtual Jersey in your trophy cabinet.  You even get a message when you conquer some new climbs or made a new personal best time.  You can make a list of climbs you still want to conquer.  You can search through a list of 8000 famous and less famous climbs in our app.  Find your friends in myCols (or invite them), follow them, and enjoy their activities in your timeline.  Our app helps you achieve your cycling dreams of conquering those iconic mountains from the world of professional cycling.  Everyone has their own memories and highlights while biking through the famous hills, or even more over those epic high mountains.