Contact myCols Support
Company Name: myCols B.V.
About: What makes cycling in the hills of mountains so special? The challenge, the
view, the scenery or cycling together with friends? Everyone has their own
memories and highlights while biking through the famous hills, or even more over
those epic high mountains. Our app helps you achieve your cycling dreams of
conquering those iconic mountains from the world of professional cycling.
myCols Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of myCols B.V.
Verified email ✔✔
E-Mail: android-support@alltrails.com
Website: 🌍 Visit AllTrails Website
Privacy Policy: https://www.alltrails.com/privacy
Developer: AllTrails, LLC
2 Most reported problems 😔💔
Poor App
by ThrAsh3adforlif3
To start with the positives, the number of included cols and the way it shows the length and gradient for each is awesome. Unfortunately, there is no mode that lets you browse through the cols in the database. You have to rely on the search function and hoping that the col you are looking for is in the database. Additionally, the database of cols has not been updated since purchasing this app. Also, navigating through this app pulls from your data plan as the col profiles are not downloaded onto the phone. This has the potential to be a great app, but some reconstruction is necessary.
Good but needs attention
by Qam86
iCols is a well designed app and has an impressive database of climbs (cols) mostly in Europe. It's a unique resource in that regard. I fear, however, that the app has stagnated, having not been updated since the end of 2009. It is definitely in need of some work in the following areas:
- Update for iOS4 to take advantage of backgrounding/fast app switching. Currently it just restarts upon return to foreground :(
- Higher resolution icon and graphics for the iPhone 4 retina display.
- Integrate with social networks. Would be cool to share cols/routes I'm looking at with Facebook or Twitter.
- Crowdsourcing! Add a user submitted section so that iCols users can add new climbs to the database via app or website.
- Offline mode. iCols will simply not function without a network connection. Being able to save climbs for offline use just makes sense.
Have a Problem with myCols - your cycling climbs? Report Issue
Why should I report an Issue with myCols - your cycling climbs?
- Pulling issues faced by users like you is a good way to draw attention of myCols - your cycling climbs to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a myCols - your cycling climbs customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using myCols - your cycling climbs.
