Gap Reviews

******PLEASE FIX Gap GLITCHES*******

I used to love Gap but for the last month it’s had some terrible glitches. I cannot shop, search, or filter. When it does work, it will restart the search mid scrolling and display only a few items even though at the top of the screen it says there are 130 items in the search. It will also continually populate the “uh oh” screen and say that your request cannot be completed at this time and to refresh, I have great internet service so connectivity is not the issue. Recently, I placed two orders and both of them are not recorded on Gap . I called customer service and they told me that I used the guest check out. There’s absolutely no way that I checked out as a guest because I used the saved for later items and you have to log on to have access to them. I did however use the Apple Pay option, they said that what happened was Gap used the Apple Pay as a guest and override my login and that I would not be able to access to those orders on Gap . That’s absolutely ridiculous! Their other conclusions were that the server timed out or that my login timed out and that because I used Apple Pay I didn’t notice. That’s seems rather convenient. At the end of the conversation with the rep he said they couldn’t do anything about Gap or the orders. He had me on hold for 30 mins trying to take down my complaint. I called to get help with Gap ’s technical issues not to vent to a stranger for 30 mins.

I shop a lot. Like, enough to where people ask me daily what stores are having sales. Enough to where my husband never has to step foot in a retail store because I buy his clothes before he even realizes he needs them.

Needless to say, not many stores have mobile apps that allow me to shop with ease. Actually, none of my staple stores do...EXCEPT FOR THE this app!

I don’t even go to the website anymore, because Gap is just that perfect. It’s almost as perfect as most of their clothes, but that would just be too much perfection, yknow?

I used to love Gap, but it seems as if the most recent major update caused Gap to go downhill. There used to be an option to switch between their sister retail sites (Old Navy, banana republic, and athleta) and that option is no longer available, making it more convenient to use the web browser to combine multiple purchases between the stores.
Another major issue is the “refreshing” of the page as your scrolling through items. I’ll be browsing a specific item (ie dresses) and mid scrolling it will refresh and replace where I was originally, making it difficult to figure out if I have scrolled too far up or down. And on occasions, I’ll be scrolling and many items just vanish once it refreshes.
The this app company needs to hire some tech people on their team to iron out these glitches, the previous version was so much better. This new app is junk.

This is the third time I have placed an order on the mobile app and there is consistently an issue with fulfilling the order. Last time the item wasn’t in stock yet I was billed for it. One month after the estimated in-stock date, I had to email customer service to locate the item. It finally arrived four months after placing the order. Before that, my order took an entire month to receive. I find that unacceptable. And most recently, I placed an order on 4/12 with an ETA of 4/21. Then shipping changed to 4/24. Here it is 4/26 and still no order or update received. I have doubts that Gap is actually sending the orders to the correct area of fulfillment. Maybe it’s just poor operations of the company but nonetheless, very disappointing, especially when I made the purchase to have clothes for my daughters school pictures and we missed that date.

Gap was great about a year ago and recently I started noticing that as your scrolling it switches you to a different page as your scrolling down. It’s really confusing to find items this way and it has made me close Gap and not place an order. Instead I find myself waiting until I can place the order on my laptop. Also, Gap no longer leaves you signed in to your account like before. It’s really hard memorizing the hundreds of usernames and passwords for all the apps or websites that require it now days so it’s nice when you can just go in and shop or pay your bill with the Face ID function. I’ve noticed that I have to constantly log in to shop or pay my bill and that the Face ID function is not activated and it’s very frustrating. Please make Gap functional again.

I like Gap for shopping. Quick and easy. But for some reason, it always makes me sign in again when I want to manage my this app card and pay off my items. Says my password is incorrect, even though I’m on and in Gap . Such a pain. I can’t even count the amount of times Ive had to reset my password just to pay my bill. They also double took a payment! One time I paid my bill, Gap never updated, I logged into see if a payment was pending, it didn’t show anything, so I paid the bill, again, and they took my money twice! I was in the phone for over an hour getting them to reverse it. Why on earth would you take a double payment? Gap alone has curbed my shopping with the companies.

Gap used to be so easy, I loved it and used it frequently. I could shop, manage my card, and make payments all here. Now EVERY TIME I open Gap , it makes me sign back in and reactivate the facial recognition. Then if I want to go to my wallet and check out my credit account, I have to sign in again and it’ll tell me my password is wrong, even though it’s the same. I’ve had to reset it multiple times. They make it difficult to PAY them, imagine that! Most recently I had a cart full of presents for my family, thought my transaction went through, but it did not. No sign of an order placed anywhere and suddenly my cart was empty. So frustrating. They are absolutely losing money with all these bugs.

Overall a good app. My main gripe is this…

Look I’m all for security but this app goes a bit overboard in my opinion for a clothing app. It logs me out after every single time I use it. Which, I wouldn’t mind that much except half the time it doesn’t even ask for the face recognition which I’ve setup on it, but instead I have to manually enter my password. It even logs me out if I go to another app for a few minutes or lock my phone and I have to search all over for the items I was looking at. I can understand this level of security on a banking app or something but for the this app? Seems a bit excessive.

Only reason I gave a 4 out of 5 is because I to leave room for improvements. I love the ease and accessibility of the filter... by size, color, gender even hi to low in price. These small things mean a lot. I am happy to know that this app looks at the minor details. It makes me confident knowing a company cares to get their product out and have the customer in mind. I wish a lot of other retail stores would put in this much effort on their apps making the online shopping experience better and easier to navigate.

Haven been able to switch between all of the stores is amazing. Cloths are easy to find and I almost never have a problem. However there’s might be a bug. When you go to the baby section of Gap pictures and product information does not load properly and or becomes inaccessible. Some items are not in there section but can still be found using key words like “indigo” other then that Gap is amazing. 10/10 would use/buy again.

I love Gap and I love this app. Everything they sell fits and fits me well and is such good quality. I’m not complaining about their quality in products but some minor changes they could make in their app! I love using Gap to make all my online purchases and I purchase so much I get a lot of gapcash to redeem. However, every time I make an online purchase I WISH they would prompt me to use my gapcash when checking out!!! I constantly find myself discovering I had gapcash I could’ve redeemed AFTER I’ve made my purchase. I’ve even called customer service and they can’t help me. Like I said, I love Gap just wish they had easier ways around this!

I do not know who manufactures your jeans now, but the craftsmanship is is just awful! I used to be able to purchase 2 different sizes to find my fit, and then pick any color of that style there after. Now, every single jean that I try on fits differently even in the same style! If I switch to a different color, then that is a whole new arena! I would love to have a conversation with someone about this, because even the quality of the material has changed. I have read reviews and I am not the only one who feels this way.

Very easy to navigate. Quickly able to find what I’m needing. Terrific selection of styles and upbeat colors. Appreciate the variety of bras and swimsuits. From experience, I’m confident of your sizes which have always fit me best and compliment my height, weight, and shape.
Frequently receive positive feedback on my appearance wearing this app clothing. Excellent sale prices, especially the 40% off! Hopeful of being able to renew my this app Card and to get a good credit line. Thanks very much!

Some shoe sizes are made very small at this app. Besides that I appreciate the business’ practices. They unlike many clothing companies, keep in touch with the delivery carrier and customers about the status of the order. Many times my packages are delayed or lost and no one says anything until I request a refund. I believe it’s the responsibility of the business to ensure the shipping companies are not mishandling packages or abusing protocols with incorrect information. I respect this app for that.

Every single time I have to log in, i have the hardest time ever! The finger id doesn't read my finger properly and I always got locked out. Mind you Gap takes a different password from this app factory but then again u can build one password for this app,old navy, and banana republic! Every month I have to change my password! I'm getting ready to call them and give them a piece of my mind once again for the fourth time in four months that I've had this card!

I enjoy shopping this app App because I no longer have a store close by - I have to drive 2 hours to get to closest store. I do have one suggestion- if I add something to the bag, then want to continue shopping I have to go through all the previous selections to get back to my place. It would be so nice to just return to where I left off. I don’t like having to look through all product to keep shopping- does that make sense? Other than that the this app is my favorite place to shop.
Thanks- Laura H.

Always my go to for classic jeans 👖! Love that they're bringing back some of the old classic designs and "reissues". Gap just makes it easier to shop and access the site, so I gave it 5 stars for convince. My 14 yr. old, style conscious son even agreed he liked some of the clothes, which came as a shock, his style is modern mixed with casual cool added with work/woodsy/country undertones, it's confusing but as long as he's fully and decently clothed I don't question his look.

Love the this app app. Makes shopping for my toddler so much easier.

BUT...

I had to take one star off because I hate (seriously hate!) how this app lays out the product. I scroll thru the exact same product (same color/print/everything) at least a few times. I don’t have time for that. I saw it already this app! If I wanted it, I would’ve clicked on it the first time around! Now show me something new or the rest of the product that I haven’t seen so I can be done & move on with my life. Stop making me spend quadruple the time!

Plus this is the third time I’ve started to write this review and have had the screen refresh on me and take me out, erasing everything i wrote. 45 minutes and 20 open windows later, stuff I put in my cart not there, unable to stay logged it because it continually opens new windows and logs me out, freezing up on every item I click on to view, unable to reach customer service because your chat doesn’t allow me to fill out the boxes, beyond just my first name…it’s like you don’t want people to stay, or something. Winner of frustrating shopping experience and never even get to actually follow through with the purchase

Docked one star because I can’t stay logged in, and sometimes Gap freezes up not allowing me to make really important changes. Got a package sent to an old address because I was not able to update my address without Gap crashing on me. Luckily, it worked out, but yes I also don’t enjoy having to constantly sign in.

Once signed in though, it works well to shop all of the this app brands at the click of a button.

The styles are what I like. I can search for casual, work, formal wear and etc all in one place. this app is a small store that offers so much without the clutter or hassle unlike large department stores. Whatever you are looking for it will be easy to find, If you are looking for a pair of jeans, no worries you will not be disappointed. Their jeans are in one place, not all over the store. this app is like that with whatever you are looking for. Shop this app, hassle free!

For the most part this is a great app that’s easy to use. I appreciate being able to buy from multiple stores in one order.

But there’s a bug that drives me nuts. When I check under “My Orders” it says that there are no past orders associated with my account. This makes it difficult to check on order status and order history. I have a lot of history! Please fix. Thanks!

Gap is easy to use and looks nice. Used on mobile iOS.

Issues:
-On the home screen, when I clicked the toddler boy icon, it would only ever take me to toddler girl. I tried a few times- it definitely wasn't me. Both girl and boy went to the girl section. I had to go to a sub menu to actually get to that section and shop.
-filters in a category don't let you filter for size- just color and price. This is very inconvenient if you're trying to find available sizes...you'd have to click each item and then check for sizes.
-also can't easily search for a fabric type in a specific category
-categories seem silly (largely the branded products) and often repeat the same items.

For a month now every time I go to check out, I get an error message “something went wrong” and have to refresh, which continually brings me to more of the same error messages. I see I’m not the only one reading other reviews. Ive tried restarting my phone, deleting Gap and re-downloading, everything. I’ve notified customer support now three times with a week or so in between, hoping for an app update. Each time I get a standard “restart Gap ” response. this app customer service won’t even acknowledge my issues. It’s unfortunate because I would be spending a lot of money but Gap won’t let me ¯\_(ツ)_/¯

So I love shopping at the this app in store and online, I buy for my entire family so I love that I can do all of it at one store. The reason I give it 3 stars is that Gap isn’t the best I don’t shop in store too often (we don’t have one in town) but I shop online at least once a month and when I input my coupon it erases it I have to input the coupon several times, sometimes I get so frustrated that I end up canceling my order I don’t want to sit here for 20min inputting a coupon that as soon as I go to check out it erases it.

I LOVE this app and OLD NAVY TALL and LONG sizes!!! I also LOVE high rise pants! I am so sick of low rise pants and skinny leg styles. So I am thrilled with the straight and kick-flare styles since my calves are too thick to fit comfortably in skinny leg styles. My calves are not even that thick, but I do not like looking like my legs are encased in sausage skin with skinny leg pants and jeans. Thank you for the ease of Gap and its search feature which helps me expeditiously find products that work for me❤️!

I like almost everything about the this app app. The thing that seriously annoys me is that Gap resets anytime your phone goes to sleep. So if you are shopping and doing anything else that may take your attention away for a minute, you have to start back at the home screen. I really wish it would just save that spot you were on for a while before resetting to the home screen. It took much longer than necessary to buy a jacket and shirt for my son today.

App is crashing, won't recognize my password, or let me get past the reset page to change it--it sends me to the website. Guess what, that is a dead end too. It's not saving items in my shopping bag. And blends all stores' shopping bags together..... Athleta, BR, this app. The "reserve in store" option is only available online not through Gap .

I'm trying one last time to purchase, but thus time through your website on my computer. If I'm asked to reset my password I will be purchasing similar clothing from your competitors.

this app is a great place to shop for grandchildren however I would like more time to have kids to try on and decide about clothing. Right now the 45 days is half the time that many online stores offer. Gives me pause when ordering items for birthdays etc and trying to take advantage of sales and offers. Is it to early? I’ve missed on items when waiting. Frustrating!

I have been using the this app app for well over a year now, and felt obligated to finally write a review. Gap is flawless! I have never had an issue with purchasing items. Ive never had any issue with tracking. I love the touch id for easy profile log ins also. Overall, this app should be proud of Gap, and proud of the developers who worked on Gap !