BBVA Spain | Online banking Reviews

If you are not living in Spain and have no “validated” phone which means a phone totally controlled by BBVA ( forget your privacy ). They will ask to install a BBVA keyboard which will give them total control of the phone, all your passwords, everything you type it will belong to them. So , if don’t have validated phone and number in Spain by office located in Spain you will not longer have access to your account. They gave me access for short time without validated phone ,but when I started to claim the return of money charged illegally by (Clasula Suelo)
They restricted again the access.
This bank is a mirror of the authoritarian regime in Spain.
The customer service is horrible.
I have been calling, explaining, Nada! Olvídalo. Stay away from BBVA and App too. Don’t even update BBVASpainOnlinebanking because you will loose features.

This is the worst banking app I’ve ever used, and the worst bank I’ve ever banked with. I’ve lived in 8 countries in the Americas, Europe and Africa, so I have a lot of banking experiences to compare with BBVA. They spam customers with emails about products (lines of credit, mortgages, etc.) but when ALL their ATMs and digital services are down, which has happened twice this year, they are silent. BBVASpainOnlinebanking is not user friendly and the interface is clunky and old-fashioned.

Finally, and this is the worst part, the bank staff are super rude with massive bad attitudes. And they only serve customers in person from 8-11am! Only 3 hours! Their client service is just atrocious.

I once was traveling outside of the EU and they blocked my card to “prevent fraud” in the middle of my trip—even tho I had warned them I was traveling (and had already been traveling for some weeks!) I called and verified my information, but because I couldn’t receive an SMS on my Spanish number since I was out of the EU, my card remained blocked for the remainder of my vacation, which was a huge inconvenience.

BBVA erroneously believes that measures like this prevent fraud, when in reality they just make for a terrible user experience.

It is a bit more protocols bound than we usually expect in the US. But BBVASpainOnlinebanking is fast, smooth and silvery.

BBVASpainOnlinebanking is good and works great. So I won't give too many details. Anyway, if you are a BBVA customer, that is the one that have. I am surprised however to see that SMS messages are still used for two factor authentication and operation confirmation. My other two banks have issued auxiliary apps that provide secure confirmation. It is cheaper for the bank (yes companies that send massive amounts of texts still pay the carrier) and less annoying for customers. Also avoids charges when roaming

I like this bank because one of the best bank in Spain and they have a lot of branches an the front desk is very good and the more of personal are young and very kindly,

Great app and service compared to most US banks.

Deficiencies: a) My account was blocked without warning. I’m required to add a KYC document. I CAN’T LOCATE ON BBVASpainOnlinebanking WHERE THIS SHOULD BE UPLOADED; b) now they prompt their own ads to sell you stuff when you’re logging out, and there’s no way to opt out from these irritating and cumbersome extra steps.

When I try to enter, BBVASpainOnlinebanking crashes.

My Bank here...everywhere

I can’t receive sms needed for authentication of any operation, BBVASpainOnlinebanking will not allow me to change my number even, Fix this glitch or technical issue please!!!! It’s urgent

BBVASpainOnlinebanking allowed me to update password but then doesn't allow me to log in with it anymore because it is longer than 6 symbols.

Desde la actualización, la app no funciona. Antes la actualización, era perfecta./ Since the update it’s not working. Before that, it was perfect. Por favor arregle!!/Please fix!!

Es una app super fácil de usar y muy amigable.
Me encanta

I’m trying to activated the FaceID but is not working, need to fix it.

BBVASpainOnlinebanking is very enjoyable to use. The user interface is pretty and the functionality of BBVASpainOnlinebanking is great. I really like that I can view all of my debit card info from within BBVASpainOnlinebanking .

The only thing I wish it had was custom push notifications. For example I would like to be notified when I receive a transfer, or a charge was made for xx amount.

After app upgrade I cant login...

App updated & now I can't access my account. Great.

Wanting to be a leader in digital banking and therefore, global and make applications and obtain local use in 2016 seems absurd.

La verdad es que sin duda es la mejor app. Tengo cuenta en otros bancos, por lo que uso más de una app, y me parece que es la más completa. Además su diseño está muy bien pensado. La verdad es que es muy fácil de utilizar y tienes todo dentro de una sola aplicación (no como otros bancos que necesitas más de una para hacer diferentes operaciones)

La única pega que le pondría (por ponernos exigentes) es que sería útil poder validar un dispositivo móvil y poder hacer una especie de firma digital para proceder a realizar algunas operaciones, en lugar de requerir la clave por sms. Lo comento porque me ha ocurrido que estoy fuera de la Unión Europea, no tengo acceso a mi número asociado a la cuenta y no puedo realizar algunas operaciones (si ya existe una solución para esto, pues retiro lo dicho, pero personalmente no la conozco!)

Del resto mantengo mi posición de que esta app es un éxito.

La comisiones trimestrales del banco son absolutamente abusivas para los servicios precarios que ofrecen. En la app puedes hacer visita previa con un gestor quien nunca te llama. La cita no queda registrada en la app.

The credit of BBVA Bank and the services provided by it are very up-to-date and excellent.

I’m an expat and my Spanish is limited so I understand that certain aspects are going to be difficult, however the language settings need to be updated. The English translation can be bizarre at times and non-existent at others.

Title is self-explanatory. Highly responsive app. Great features. Amazing use experience. Keep it up!

Excelente aplicación, tiene muy buenas prestaciones y es super segura. la recomiendo ampliamente. !

Never works for me

My only criticism, like that of other reviewers, is of BBVA’s SMS-based OTPs. Security experts have long established they are not secure. Please replace SMS OTPs with users’ choice of app-based TOTPs, Fido keys, and possibly in-app confirmation if you can figure out how to implement that without exposing users to “fatigue” attacks that affected the Microsoft Authenticator app. See Google and Github for good examples of managing user authentication.

Other than that, my experience has been great. The staff at my branch on Ave Diagonal here in Barcelona has been great. Most of them speak English and are patient with my broken Spanish. (I’m trying not to be one of those entitled Americans who assumes the whole world ought to speak my language but not the other way around.) BBVASpainOnlinebanking has an English mode. While I’m perfectly happy to lose a few euros over a misunderstanding at the grocery store, I have a much lower tolerance for risk when it comes to interactions with my bank, so that’s very reassuring.

Also, I love how easy it is to pay for things. Apple Wallet integration is excellent. Setting up automatic payments for rent to a private individual is also way easier than in the US, which is effectively still stuck with paper checks.

So far, it’s been one of my best banking experiences.

Mi nombre es Daniel y llevo viviendo en USA 4 años. He intentado cambiar mi domicilio fiscal y teléfono a través de la web varias veces sin ningún éxito. Los gestores s BBVA solo me sugerían que llamara por teléfono, a lo que no estaba dispuesto debido a los costes de llamadas internacionales. Ojalá alguien me hubiera dicho que desde la app me costaría menos de 5 minutos.
También quiero destacar a una Gestora que tuve por un corto lapso de tiempo llamada Maria Ines Garcia Perez. Me ayudó tan poco que en algunos momento dudé si era un bot (escribía siempre en mayúsculas por ejemplo). Chat GPT mal es poco. Si alguna vez tenéis oportunidad de averiguar que tipo de trabajo hizo esa mujer en la entidad, quizá os haría replantear vuestros procesos de selección. Jamás he visto a alguien tan incapaz en un puesto similar.

I live in the USA and you blocked my access! Do I really need to fly to Spain and stand in line at a bank to unblock my access? Your customer service is non existent and you call yourself an international bank, get your act together and start behaving like a 1st world country!

Es apoyarse en valores que fortalecen en cualquier momento de la vida

I could not update my information through the BBVA app as requested by the Bank. Had my access to my money blocked as a result!
Meanwhile, staff in branches cut back to the minimum resulting in hour long queues….Would recommend choosing another bank.

BBVASpainOnlinebanking looks to me like buying a wizzair flight - there’s more adds than actual services, and you can’t get rid of them. I find it terribly difficult to find features and it gives me a head ache every time I need to open it.

Fácil manejo

Excelente herramienta para facilitar y simplificar nuestros trámites

Every time you open BBVASpainOnlinebanking , you have to tap away various unnecessary popup messages and promotions. Just let users get done what they want to do and stop cramming this stuff down our throats.