Contact Equinox Support

by :::::::::::

8.1.21. I'm beyond disappointed in this app update. They removed the best part which is the monthly calendar to get a visual of how many days you've worked out. Now the bar graph only shows classes, not personal training, Pilates or gym check-ins. And it's not even correct with that! Bring back the calendar view with the circles that shows ALL workout days, not only a class!

If you view the reviews by the most recent, 95% have only 1 or 2 stars since the update. And the developer response that's copied and pasted to all says to "...watch for exciting updates...". We don't want updates, this last one was crap and ruined the app! We want a fixed, usable app. You clearly messed it up with the last update because there was no UX taken into consideration. Go back to what it was, it was easier to read, better interface, better UX. Plus it seems you're "designing" for only the size of an iPhone 11. 🙄🙄
And I think I'm so upset because equinox hasn't acknowledged what a fail this was even though everyone liked it better before. I would love an email from equinox to everyone saying they know it was a big fail, it's broken, things aren't working on it, they hired a new web/app design company and they're re-doing it. Don't pretend this was an exciting update! It's horrible.

by Wotann07

The app is extremely sluggish for everything: from checking in to a class to signing up for one. For that require selecting equipment (bike or a treadmill) the screen flashes with the list for the selection and then goes black. You have to play a mini game to be able to select quick enough. All the metrics from cycling classes and running classes are nowhere to be found now. There’s no way of selecting an instructor or a class as a favorite right from the activity history. It doesn’t make sense to go all the way back to the Home Screen and your profile to add favorites from there, you could easily link instructors profiles right to the activity, it should also be very straight forward to add a little star right there. When there are no classes booked, why is the barcode so hidden away? It should be the first thing when I open the app. You’ve also removed the option to add EQX to your Apple wallet. I could keep going, it seems like the development team is not focusing on the right features.

Also, the calendar feature does not work. Nothing shows up in the phone calendar, and yes, I’ve checked the permissions.

by Brian900LSD

But the pandemic happened, they needed to create an online streaming workout experience so now we all have the new and improved Equinox+ app and the loss of a once-great website. The old app worked. The new app, simply, does not.
First off, it was impossible to log in. Then the calendar sync setting was there but the feature does not work. Now the sync works but now it automatically creates a new calendar for iOS and Apple’s calendar app. I use Outlook mobile app (much better, IMO, across the board) so I cannot see unless I go into Calendar and change it manually. ALSAC if you so much as look at a booked class on you app — a new appointment is created. This did not happen with the previous app.
Next problem—try to book a class or cancel a class using the app. The screen goes black. Nothing. You have to close and shut down the app multiple times to achieve the desired result. Try booking online? No good—they removed all member capabilities on the webpage.
They keep saying these problems will be addressed in updates but why even launch a useless app like this without proper testing.