Equinox+ Reviews

by Disappointed Equinox Member

Ever since an update in late 2018 (including a few further app updates and multiple complaints at this app locations since the issue began), this no longer syncs properly with Apple health. It will recognize a class and show the class in Apple health (as “other”), which will count towards your exercise goal but it does not recognize the calories burned in that same class in your move goal. This is particularly frustrating since the move goal shows “this app” in its timeline but fails to sync the calories burned towards that daily move goal. This was never an issue in the past and you would think that, after multiple complaints from multiple members (according to my two most frequent locations, many members are complaining about this!), this app would fix this. I’d give zero stars if it were an option!

by Mysharona

Equinox works when it feels like it, when you open Equinox not always shows the icons for checking is nor in-club class schedules which are the necessary & the most used. When it dose show them it keeps thinking for a while, then says sorry something went wrong try again, this happens specially when we have to book a class, either it won’t show the class at all or it takes about a good whole minute or two to do it which by that time the class is almost full & you might be lucky to get in or the spot that you wanted is gone & all the effort you made was for nothing! It is the most frustrating app to work with. The only good thing they did with this is when you want to check in the club & if the icons is their it checks you In automatically. That’s all I have to say about it.

by Wotann07

Equinox is extremely sluggish for everything: from checking in to a class to signing up for one. For that require selecting equipment (bike or a treadmill) the screen flashes with the list for the selection and then goes black. You have to play a mini game to be able to select quick enough. All the metrics from cycling classes and running classes are nowhere to be found now. There’s no way of selecting an instructor or a class as a favorite right from the activity history. It doesn’t make sense to go all the way back to the Home Screen and your profile to add favorites from there, you could easily link instructors profiles right to the activity, it should also be very straight forward to add a little star right there. When there are no classes booked, why is the barcode so hidden away? It should be the first thing when I open Equinox . You’ve also removed the option to add EQX to your Apple wallet. I could keep going, it seems like the development team is not focusing on the right features.

Also, the calendar feature does not work. Nothing shows up in the phone calendar, and yes, I’ve checked the permissions.

by Brian900LSD

But the pandemic happened, they needed to create an online streaming workout experience so now we all have the new and improved this app+ app and the loss of a once-great website. The old app worked. The new app, simply, does not.
First off, it was impossible to log in. Then the calendar sync setting was there but the feature does not work. Now the sync works but now it automatically creates a new calendar for iOS and Apple’s calendar app. I use Outlook mobile app (much better, IMO, across the board) so I cannot see unless I go into Calendar and change it manually. ALSAC if you so much as look at a booked class on you app — a new appointment is created. This did not happen with the previous app.
Next problem—try to book a class or cancel a class using Equinox . The screen goes black. Nothing. You have to close and shut down Equinox multiple times to achieve the desired result. Try booking online? No good—they removed all member capabilities on the webpage.
They keep saying these problems will be addressed in updates but why even launch a useless app like this without proper testing.

by Anthony Marco Giovanni

The new UI change looks great and modern! But in all honesty, that’s it. You have taken a simple easy app and completely ruined it! It’s more than slow, sometimes Equinox doesn’t even open, and I end up giving the front desk my phone number and then I have to a fill out a sheet of paper with a pen. Kind of barbaric. Also, for the love of god, please stop with the this app+ branding and pop ups in the start of Equinox . WE all know what app we are opening, it slows it down and it’s pointless. Another note, please please stop with the clothing marketing ads!! It’s so bothersome and cheap. I’m going to the gym, not the retail store to save money and buy clothing. Equinox and the gym itself has completely took a U turn into more than frustration. Also, I do wish no more solo work out reservations! Such tedious and annoying waste of time and steps! And it doesn’t even work! Majority of us are vaccinated, we clean down our equipment and if you want to wear a mask you can, why are we still doing the solo check and please just get rid of it!

by Thejoshonator

Equinox was good and convenient. Now that you took away the ability to see the waitlist # you ruined Equinox and everyone with a multi-gym access membership a way to figure out which locations class we should go to with the best odds of getting into a class. The response of “it encourages new people to sign up for classes” makes no sense to anybody. What does that even mean? Is someone like “ooh all the pursuit classes are booked in midtown today. That is exciting, normally I wouldn’t register because I knew I couldn’t get into the class and I’d just go work out or pick a class with a short waitlist , now I don’t know if I can get into the class at all because it’s a secret, that sounds so fun and exciting, I love secrets. It’s like winning the lottery. I don’t even care that I’m still not getting in but it was fun to have to opportunity to be waitlisted and waste my time waiting to find out I didn’t make the cut and never had a chance. Thanks this app (big thumbs up)”. Can I meet that person? Can you have them do a testimonial?

by Piicktyskyhjkwpzb

I’m just sick and tired of getting blocked out of a class simply because Equinox is glitchy. I set alarms in my phone to sign up for a high demand class right when the sign up opens up only to be waitlisted, because Equinox is so glitchy that the class doesn’t appear on the screen until I refresh five or six times, and by then I’m already waitlisted for the class. It doesn’t seem to be equipped to deal with a large volume of people using Equinox at exactly the same time to get into a class. I also never get the cycling bike I sign up for and immediately get bumped to a back bike. I should be able to see the bike I’m signing up for when I sign up. I also don’t like that you can no longer see what number you are on the wait list. We should be able to know how good a chance we have of getting into class, so we know to make alternate plans if necessary! Please fix this!!! Enough already. This has been happening for a year. this app is an expensive gym and Equinox should work smoothly.

by Leigh F 2021

I hate this new app. Full of glitches (clicking on a day doesn’t actually take you to that day, classes today say they are tomorrow, etc). They clearly did not think about the user experience. They only give you instructor’s first name and last initial. At my club we have multiple instructors with the same first name and last initial so I have to click in to see who it really is. They give you the start time but not the end time. You have to do the math with the class length. I get that this was fine for the at home on demand classes, but if you want to do back to back classes in club, it’s more complicated. Visually, they take up so much space with a colorful picture of the category of class, which is redundant with the class name, and the key details are in teeny font. One good thing is that you can scroll through multiple days of classes which you couldn’t before, so that’s the one improvement.

by TheChantalShow

I’m an this app club and online platform member. I pay over $20K a year in personal training and member fees and can’t use Equinox at all. Can’t even log in. No big deal, right? Except I can’t book any classes (half my member fees) or schedule/change or even see when my PT sessions are scheduled $1400+ per month and can’t access any online content at the gym either. I am disabled. I have to invest in and prioritize health and fitness. I chose this app because because it’s supposed to be the best. I can’t even get a tech support person to speak to me directly. All issues are “resolved” through an Assistant GM because I suspect the people who maintain Equinox are outsourced to another country. Zero stars for Equinox not working. Negative stars for them not having adequate customer support for an exercise platform. Negative negative stars for them not giving a crap about either.

by :::::::::::

8.1.21. I'm beyond disappointed in Equinox update. They removed the best part which is the monthly calendar to get a visual of how many days you've worked out. Now the bar graph only shows classes, not personal training, Pilates or gym check-ins. And it's not even correct with that! Bring back the calendar view with the circles that shows ALL workout days, not only a class!

If you view the reviews by the most recent, 95% have only 1 or 2 stars since the update. And the developer response that's copied and pasted to all says to "...watch for exciting updates...". We don't want updates, this last one was crap and ruined Equinox ! We want a fixed, usable app. You clearly messed it up with the last update because there was no UX taken into consideration. Go back to what it was, it was easier to read, better interface, better UX. Plus it seems you're "designing" for only the size of an iPhone 11. 🙄🙄
And I think I'm so upset because this app hasn't acknowledged what a fail this was even though everyone liked it better before. I would love an email from this app to everyone saying they know it was a big fail, it's broken, things aren't working on it, they hired a new web/app design company and they're re-doing it. Don't pretend this was an exciting update! It's horrible.

by Mksmith84

This is my first time writing a review for an app, that’s how frustrated I am. this app needs to take a note from Orangetheory, who in my opinion, have really mastered how to deal with booking classes and deal with wait lists. The this app app is consistently timing out. The waitlist isn’t synchronized or doesn’t have real time updates, because I have been on a wait list while also seeing two bikes available. Which makes no sense. You should also be required to cancel more than 30 min before the class to give those who are wait listed better opportunity to plan if they can make it. I also think it would be useful if booking for an entire week would be made available instead of the day before every class, Soul Cycle does this and it helps you plan out your week. I would expect more from a gym that charges so much. Please add more UX designers to your roster. This thing is in need of some serious TLC.

by Justinasparling123

I have had Equinox since its release and the past 3 months have been the worst user experience. The individual galleries by brand (this app, pure yoga, etc) do not function and the filter does not work on them. In addition, if you leave Equinox even for a second (not close, just navigate elsewhere on you phone and then come right back within literal seconds), Equinox leaves whatever class you were on and so you have to refind the class, go back to where you were in the class, and hope you don’t get a text you have to answer because then you will have to do it all over again. Finally, the customer support is non-existent. After an initial response from their email handle, they went complete silent. The trainers and classes on Equinox are amazing, so it’s a shame that the user experience is so bad and it’s such a hassle to use Equinox (it wasn’t always so bad, it’s just these past few months).

by MichaelreynaMD

1. On the older version, I was able to view all the visits AND classes in a week or month view. Now I can’t see my total number of classes. And visits only count 1 per day, regardless if you go more than once, for different in-club booked classes, at 2 different locations. 2. Why are classes not tracked in Activity? Even if this is specific to Apple’s Activity tracker or to this app+ app classes, the in-club classes should at least be accounted for. My “Activity” always says 0, but if I look at “Visits”, it will show visits and activity (meaning classes taken, duration). 3. I’d like the option to export classes to my calendar regardless if they are booked or not. And if the class is auto booked, I also do not have the option to add the class to my external calendar. 4. Agree with other reviews, the best part of this app are the inclub classes, yet the search function is sooooo poor. 5. Membership details as to what clubs I can and cannot go to with the level of membership I have.

by TremontStBoston

...but I wish it had a place to give suggestions/feedback, so members can make Equinox or club even better. Things outside the realm of a class/instructor. For instance, I wish I could save my bike settings in it, for ease of remembering. Or at least photos of my settings. (Inputting the data would enable for future automatic bikes, when client shows up, it could sync with Equinox and apply to save time)

As for club specific feedback...I guess I have to put that here. Bins for used towels need to be closer to the exit. I keep accidentally taking them with me, as I shower at home. Lights in the yoga studio should be labeled, so we can turn off the unnecessary ones that shine right into your eyes. Have a secondary fridge for cold towels near the other end of the gym, not just near the treadmills, etc

by Pinksandpurples

Doesn’t load all accurate information — mileage and calories listed on my station bike do not match what comes out on the eqx app record. Equinox is consistently slow and list of classes may not be accurate. For example, ive encountered situations, including today, when I register for a class and the class or your registry doesn’t appear on Equinox . It actually makes it seem like the class doesn’t exist at all. You have log on several times in order to see the booking. Too many reboots. After reboots, activity data doesn’t appear right away. There are times when app reboots, right before its time to register for a class and then you can’t register for class the next day bc it gets full. Developers really need to fix bugs.

by Donniie

There has been so many downfalls with Equinox in the past 3 months, from the old one to the new one.
1. Random times when Equinox doesn’t work to book tour session or check in. It’s not like we have a key fob or the Apple Watch pass to try to get around this.
2. Syncing classes and bookings to the calendar is unreliable. It seems like it never refreshes after taking things off the calendar. Each appointment duplicates itself over 5 times.
No location for the class which is nice for members with the All Access Pass.
Items on the calendar are only about a week ahead but it should be about a month given personal training and Pilates appointments can be booked further out.

by Fatix76

I actually really dislike this new app. It’s filled with glitches. The most annoying one is that the reminders to book or class start reminders do not always work so I’ve been consistently missing the window to book a class and having to waitlist which is VERY upsetting or not remembering to cancel in time. The one and only reason why this app works for me is because I can schedule my workouts ahead of time and I’ve only joined because of the classes so this new app has been crippling my schedule. There are several other weird things happening with it but while they’re strange they don’t actually affect the functionality of Equinox as much as the missed notifications do.
I really hope it gets fixed quickly because as is it’s pretty useless and it’ll certainly be a huge problem moving forward. I have to say I’m really surprised they put it out with all the many issues it has rather than solving the bugs first. I’m pretty upset about it. I get it that it has added functionalities and it looks cool but if it doesn’t work for what it is really needed (booking and cancelling classes) then it’s pretty useless. So please fix it or bring back the old app that actually worked!

by Cford725

Hard to switch locations. Too much stuff going on in there makes it hard to find what you need. Biggest gripe is hard to switch between locations easily to see diff classes. I have to open up each class to see the location because the location in the screen is truncated.

I do like to shop between multiple locations but app seems to assume im tied to one. I paid for all access and do use it so would be good to more easily shop around for classes. I work out at home and at work si would be great if i had a feature that would let me day parse filters so i could plan my day based on which gyms ill be near at what time. I would use that like crazy.

by B_O_S123

I use Equinox almost everyday because I really enjoy the classes and for the most part they are high quality. Some instructors are definitely a lot better than others, but everyone has their personal preferences. The highlights for me are running with David, this app classes with Gerard and Matt, yoga with Sho and boxing (here the instructor quality is very inconsistent).

The execution issues are annoying and Equinox developers don’t seem to improve them -
- filtering doesn’t work and somehow it seems to be getting worse - at first you couldn’t rely on the more detailed choices like heavy weights, but now it won’t even show the newest classes first
- boxing on screen cues are off a lot - the timing cues, punching sequences and lifting rounds don’t match what the instructor is saying
- music is too loud on some of the running classes and you can’t hear the instructor
- you can’t filter on class name/type - like tabata
- you can’t see how you’ve previously rated a class - I’d like to know if I really didn’t like a certain run or found it more challenging
- adding a class to your calendar sometimes works and sometimes doesn’t

by Hlb0918

Major first world problems, but the new update is so bad for iPhone X. I recently updated to an XS and now I have to use the full app in a tiny square in the middle of my screen. Why would the team release an update after the release of the newest iPhone that isn’t AT ALL compatible with the dimensions of the new phone? This is a dramatically worse experience, and for a luxury gym, I would imagine that a significant amount of your users upgrade their iPhones fairly quickly when a new version is available. I wish they’d had the foresight to not roll this out unless it was compatible with the newest iPhone.

by Badequinoxapo

First the new app cannot be read by any human being. I went into the club and asked several people if they can read anything on details of how to book a class. No one could without squinting. Next today’s FEATURE is that now I MUST fill out a profile before I could use Equinox . Great way to market more stuff to me. Unfortunately, you cannot use the gym without being inflicted with having to go through Equinox. In their incomprehensible stats, classes were missed when transferring old data. Hard to believe I am paying for this “SERVICE” that I did not want but HAVE TO USE. Please, please get rid of the spinning x and o -it is making me dizzy and nauseous. I am now manually checking in to avoid having to look at this screen.
Sorry, but you have already received my survey as I was not allowed to check on to the gym with filing it in. I repeat -I DO NOT WANT THIS-I just want to book a class and check into the gym. I do not want any additional features that will be inflicted on me!!!!!

by Cms071784

The new app is terrible and not up to the this app standard. The in-club classes tab is an absolute mess! The old class layout was so clear and easy to read. Clean white background, black text. Easy to click day to day, week to week. Your personal calendar equally clean and easy to quickly scan. Changes to the schedule were flagged with a NEW ID, which was a fabulous feature. The new version is a never ending and very slow to load scroll. There are icons/photos paired with class that add absolutely nothing to the list experience, just additional clutter. Your activity section an equal cluttered mess. Please, please revert back to the old class schedule layout. Equinox is all about pushing the virtual experience versus the in-club experience which feels odd. It was so much better when there was a clear separation between the two.

by Sunkssd74

Overall I've been happy with the apps functionality for my needs...the occasional check-in using my phone when I have other keys. I have the multiple location membership so I am always using the schedule and "book a class" function on a daily basis. 100% please bring back the waitlist number because how else would you know your odds of getting into the class...why drive out of the way to find out you were #12 on the list 15 minutes before class. I got an email saying you were bringing them back but just updated to the latest version without any change....

by Socalspence

Equinox is your go to for this app. Check in, sign up for classes, very easy to navigate. You can download it on your ipad but it still only takes up iphone real estate. Please make a native ipad app! Also if you save a class and don’t go, it counts it toward classes you went to and
adds the est calories so if you end up not going, take the time to unsave the class so it doesn’t give you the wrong class count/calorie count for the week. this app is the greatest gym I have ever been apart of and it’s like a big community of
people truly trying to reach greatness in fitness and health.