Sears Reviews

Lately this app has been offering free cash promotions if you make a purchase of a certain amount. I recently tried to take advantage of 2 of these promotions and I got burned.

After adding items to your shopping cart, Sears will display in a large font the Shop your way (SYW) points/cash that you can use and it will also show you the promotion free cash that you will receive when you place this order.

Sears never tells you that if you apply your Shop your way cash to the order that your new total may no longer be enough to allow you to receive the free cash.

After I applied my SYW cash I missed seeing on the order submit display that the promotion free cash was removed because unlike what was done when I first viewed my shopping cart, the revised free cash amount that I would get was displayed in a very small font at the bottom and I missed seeing it.

If this happens to you, don’t bother calling SYW customer support since all they will say is that you did not get the free cash because you did not spend enough money via your purchase.

this app needs to do what Kohl’s does for their cash promotion. Kohl’s will tell you before you submit your order how much free cash you will receive and how much more you need to spend to receive more free cash. This is shown in an itemized summary and not in small print at the bottom of the order summary page.

Went into this app to pick up an order, that I had placed the blind. While I was there I saw a couple of socket sets that I wanted, so they had them online cheaper than the store has them and placed the order online. The order was in paced on hold because it was a Sunday past 3:00 pm. When I left my wife noticed the socket sets online even cheaper than they had showed earlier and I could actually get them from a store closer to me. I went online and canceled the socket sets that I had previously ordered, and called this app on Monday to make sure they were canceled. They told me that the points would be returned to my account within 24 to 48 hours. That was 3 weeks ago and they still have not put my points back. I keep getting a run around and I was told that the store’s system has been down. I called the store and they told me that the system has been down for the past week. This is unacceptable and I want my points put back. With all the LIES and AGGRAVATION they should put extra points on my account. this app has been a pretty decent company up until now . Very dissatisfied and disappointed

Next time I’ll just go with Home Depot or Lowe’s. Im upset because this app in misleading customers by allowing you to make a purchase of an item set up a delivery date and without any notice inconvience the customer by repeated dates changes without ever contacting the customer. People take off work etc to be available for a scheduled delivery that never happens. Then they offer you some weak excuse about the factory. The first item a refrigerator after 7 months of delays I never did receive it and was refunded my money. The second item a double wall oven I’ve had 5 schedule changes and they haven’t once contacted me by phone or by email. They just change the date without ever knowing if the customer is available, if your out of town, if you can take off work that day. These continuous unannounced delays make me think they don’t value me as a customer and I don’t think I will try and purchase anymore appliances from them. Stop advertising the item if you can’t deliver!

I really like this app as a store. They have good deals on tools and clothing and with the shop your way perks, I find myself spending much less than I’d expect. That being said, Sears is horrible. It doesn’t matter how many updates they provide. It’s slow. It doesn’t have the ability to filter or modify searches without having issues. Wether crashing or just showing me a white screen, I can’t seem to ever have success with this. If you’re wondering why they closed so many this app stores, I’d say it’s because of lack of effort in a modern world to keep up with the times...and Sears surly falls short when talking apps in 2018...especially when everyone including my grandmother uses apps. Hire some people who know what they’re doing and get this thing working for once! Seriously. Stop slacking. It’s a joke. Very disappointed in whoever is in charge of running this ship. You’re sinking quickly and I’m about to bailout on the this app boat. How many customers do you need to lose to open your eyes!

If I could give zero stars to Sears I would, for such a big organization Sears is terrible!!! First of all purchases made on Sears without an account are a coin toss to depend on if it is going to arrive or be correct. I own a this app credit card and was eager to use Sears, almost a year later it is still a struggle to use!
In Addition::
If you plan on setting up an account for online shopping through Sears make sure you have several minutes of free time. The beginning process is the same as most are, putting in your first and last name, address, email etc but then you get to a link stating you are not a robot, after that you play a 30 minute matching game of pictures to prove that it's a actual human trying to make an account. After several attempts I still do not have an active account set up!!! I am definitely disappointed in the registration and with this app Mobile app and the lack of improvements all this time later!!!

Sears needs a lot of work. It takes forever to load anything. Every time I added an item to my cart it would take me directly to checkout and I would have to restart my search if I wanted to go back to the page I was just on a moment before. Most of the time I had trouble accessing my cart so I would have to shut down Sears and hope that reopening it would let me see my items. I would click links on the home page such as “home, clothing, clearance” and 70% of the time I was redirected to an error page because the link wasn’t working. Checking out was a huge hassle because I had to select my shipping preference per item but any change I made took Sears about 20 seconds to recognize. I had about 20 items in my order which mean Sears was buffering for at least 5 minutes just to set the correct shipping day. No it’s not my internet, I like shopping with this app but this was the most frustrating online store app I have ever used.

I used the this app App for a 10% discount on my purchase. Still not sure if it was worth the $150 savings. Super glitchy and time-consuming. I had to go through the checkout process nearly a dozen times to get my order to go through.

Each time availability and delivery date options changed dramatically. I got error messages about items being out of stock or unavailable for delivery when I got to the end of the checkout. But the website still showed the items in stock so I tried again, and Surprise! They were available. It did not recognize my address as deliverable until I re-entered it each time.

When selecting installation options for the appliances I ordered sometimes install options would show up for both appliances, sometimes only one would offer install and I would have to go back and begin checkout again.

Eventually I ended up talking to customer service for a while. They told me they could honor Sears discount if I ordered through them, then after a long chat that ended up not being true. Luckily I kept trying to checkout in Sears while talking to them and eventually my order went through. I did nothing differently. Frustrating waste of time.

Maybe the website is just as terrible as Sears , but in my opinion Sears isn’t worth using to purchase items unless you’re getting some type of incentive. Maybe not even then.

I have never had such terrible experience on line like this before . It took me over 21/2 hours to do something that should have taken 5 minutes All that after leaving Kmart sites because it would let me have something delivered! It said free delivery over $30 and every time I hit the delivery button it would kick it to store p/u and tell me I could p/u at a store a hundred miles from my house! How convenient Drive 200 miles to bur a 18$ rug makes sense! I was going to by well over a hundred $more in shirts for my son but I didn't want to be up all night long! Seriously guys your stores are shutting down if you don't do some thing quick with your on line and your repair services you will go belly up! Last month I had to have a service man out here 4 or 5 times to fix the darn water dispenser on my frigI In the amount of hours needed to be here waiting for service men to come look at it I got cancelled once because a service man called in sick and cancelled once because they said they didn't think I had received the needed part even though I called a couple days before my appt to let them know it was here, I could have bought a brand new refrigerator!!! So darn frustrating! They didn't compensate me a penny , didn't even send me a coupon heck they didn't even apologize! In fact the man that helped me because I was frustrated was very rude and hung up on me NOT COOL YEAH IM PRETTY MUCH DONE

I know nobody will care too much but I needed to VENT! Everyone is out for themselves but Sears n delivery chargers omg .. not fair for spending over 50$ .. ANYHOW Out of stock should tell ahead time that it’s gone! Instead you have to click on item only to then find oops .. out of stock or bc sizes aren’t always listed you have to hunt for size under product of bathing suit top! Smh! Terrible. More time wasted than shopping! Need to get more stock updated that you have! Not that you don’t have!
Checking out was awful! If I didn’t need an item I would’ve cancelled all.
Then every other stores (Amazon,Walmart) spend 50$ or more free delivery! Not with Sears this app!!! 18$ for shipping n delivery. I had to keep removing items to afford my purchases! Covid is with us. You’re using this excuse so we have to pay delivery.
I’ve ordered on line for years with this app. This is it. My 1st time ever paying fees bc of Covid-19
THANK YOU BC I HOPE THIS WAS READ AND ACTION TAKEN!

Been trying to use my points on Kmart. Says I have no points to use. Yet they send me an email saying I am going to lose points. Not the first time. Tried 100s of times to try and place orders to use my points. Have been unsuccessful. Lost many points and hours of frustration. Today spent an hour with customer service. She told me she could see my points. I asked her to place my order. She sent me a link. To Sears where I have been unable for ever. So she was no help. Then I go over to this app. They are. Worse I go to my account has an old number from years ago Shows no points. I edit the number to the same one I was just using with Kmart. And it says I am not a member. So in the past few month. I have lost over 45$ in points. And the other points I still have won’t let me use. I will say when the Kmart and this app were open the points were easy to use. But it is messed up and Customerservice can’t provide service

App does is slow, sluggish- if you place something in the shopping cart an then want to continue shopping where you left off, Sears will take you back to the beginning each time you add something to the shopping cart- meaning you would have to enter each time again and again what you are looking for-size, color, ect. - very frustrating and waist of time.
Also, had 11 items in my cart- at the time to check out - had to change each item to the closest store for pick up- should have a drop down where you can choose all or multiple items for pick at the same time- instead you have to go through each one and wait - slow...thinking..slow..... then it changes to pick at store - NOW do the same thing for all items in your cart. App is extremely slow - browsing the in Sears is good but everything else is not. Just to get it out there -it’s not my internet connection - Sears has so much potential but people instead leave Sears without buying anything because of how frustrating it is

Things started out very well, but then my cart wouldn't load. I could still look up other items, but couldn't get my cart. So I restarted Sears , but then all my "sale" items were gone from my cart. Then (after finding & loading 2 of my previous items, I got an "Invalid cart ID" error! Very frustrating to deal with the this app App!

Restarted Sears and finally was able to get everything back into my cart, but...then I had issues with not being able to load "online" purchases. It seems some items were out of stock (even though they were still advertised) and I couldn't order (or back-order). Tried to choose pickup locations, but nothing was available anywhere around me. Talked with Chat, and they said the items I wanted were sold out completely. They offered me a similar item.

Got so frustrated and almost gave up, but finally placed my order ; still have to go pick some items up.

I don’t think I’ve found anything on this site that is sold by this app, let alone could be picked up at the store.

Apparently this app has been taken over by something called Shop Your Way. Unfortunately, when they took it over, they copied my email wrong so I couldn’t buy the things I had in my cart. After struggling for hours, an agent said he could take the order over the phone. I had at least a dozen items, so it took some time. A month later, having gotten nothing, I wrangled with a few more agents, and finally established that there was no order. The promised to try again to sort it out, but I’d already spent too many hours on it with no results.

In addition, the this app points is separate from this app, so when I updated my email at this app, the points remained under a now defunct account. So that’s a third email and I’ve lost all my points.

This is ok if you’ve never had an account, or maybe if you close your this app card and open a new one — but you might lose any points you had — but if you try to use an established account, make sure it actually works before you put too much effort into it.

I was trying to use it to find what was the nearest, but not terribly close store. Nothing, apparently.

Spent a whole hour trying to figure out why my order said failed. 😡It only said failed. Didn’t say why. Just failed. I had to manually go in and edit everything and keep placing the same order after each edit just to see what it was. To single out the problem. I kept trying to fix my address but it kept adding two cities automatically to my address. After 3 tries it finally showed up accurately. 1)the automatic address thing doesn’t always work well for certain locations and when trying to manually type in the exact same thing they suggest it gets denied so it’s a fight with the automated address seeker 2) I would’ve saved a lot of time if the system would have announced that it was a problem with the address vs simply saying order failed.

I’ve made several purchases from this app within the past year (due to rewards points uploading in increments, annoying) but all my purchases have gone well. The estimated delivery date is most likely when it will arrive, I haven’t received anything I’ve ordered early yet. It would be nice if there were some minor updates to fix little things when you’re entering search criteria, sometimes when selecting the filters there’s glitches. Overall happy with the products I’ve got so far. Love the rewards system, and love that as long as your initial subtotal is over $59, you’ll still get free shipping regardless of how many reward dollars you use and how much money you actually pay. It’s made me shop here vs other stores for that alone. Great job this app!

Overall, I like the this app app. I get my dress slacks through this app, and Sears is much better than shopping in the this app stores, or at least the one nearest to me, which always feels cluttered, and the free shipping on $35 orders is very convenient. However, although the responsiveness of Sears has improved, it still has some annoying issues. Some parts of Sears will occasionally freeze for a couple seconds, such as changing the shipping option in checkout. Also, today’s “FREECASH” points on the order that I’m trying to place do not appear to be correctly applied, and Sears does not clarify what these points will actually count toward. I’m hoping to resolve it with this app’s customer support to avoid heading to the this app store.

Many websites claim to be “intuitive,” “designed with the consumer in mind” (who else would it be designed for??) or available for “fast and easy purchasing!” but turn out to be anything but. As someone who doesn’t typically shop for recreation nor randomly, it’s really frustrating not to easily find the category or item I want. Sometimes I wonder if the lack of clear direction is purposeful, so shoppers are forced to browse. It’s like being in a windowless IKEA where all you can do is follow the herd as it makes its journey from picking up shopping cart to forced progress through area after area of lamps and pillows and cutlery, finally exiting two hours later after buying $90 of stuff you hadn’t planned on.

The this app website is completely different: it actually issues built for the customer and is it straightforward and easy to use. Well-organized, its menus are presented as large buttons (APPLIANCES; TOOLS) that lead to progressively narrower sub-categories (REFRIGERATORS, DISHWASHERS, WASHER/DRYER BUNDLES), which in turn take you to the items you actually want to look at. this app in general has been reliable and pretty transparent in terms of getting what you’ve asked and paid for. It seems like there are more and more sales and opportunities to save some money through cash points and holiday sales. There’s nothing frustrating here.

this app is my go to app for shopping! They are an American icon & sell high quality goods at an affordable price! They have excellent customer service which is rare these days, I will continue to do the majority of my shopping with this fantastic store that years ago offered flexible payment plans and mailed out catalogs to people to make shopping easy, oftentimes it was many many peoples only way to buy on credit. I believe that has been lost to history but this app just continues the great work they have always done from the beginning. I was not paid in any way to write this review, I simply love USA stores & this app — GOD bless us all & if you haven’t tried this app lately you have been missing out! GOD Bless America - you - me - our friends & family and this app!

this app is my favorite store from Jewelry to car supplies it’s fantastic I still go to the one in Livonia Michigan I love the bonus points I was able to buy a kayak two years ago for a 1/4 of the price at every store on line and off they have the best priced furniture and high quality plus outside rattan beautiful beautiful outfits they beat even Costco I bought a outfit for my daughter room a swing plus a couch that was like a day bed it came in over 10 colors plus they work with you if there are any problems not getting a item it’s never happened to me my friend they gave her the idea plus extra points customer service is A+ and Fraud alerts they are on it so I am very happy with this app thank you all , sue in Michigan

I hadn’t thought about shopping at this app in years. My mom always shopped there but ever since I moved out on my own I don’t think I shopped at this app once. Then when I would search prices online I would find that this app usually had the best value or one of the best values out of all the retailers. So I decided to download Sears and give it another shot. Thank goodness I did because they have an unbelievable rewards program! I have already purchased a garden hose, nozzle, countersink bits, and a router from them and each one was the best price I could find and the garden hose, nozzle, and countersink cost me a combined of $2.08 because their rewards system basically paid for the items themselves! I definitely would suggest giving this app a shot if you haven’t shopped there in awhile!