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by Butchygirl

I have never had such terrible experience on line like this before . It took me over 21/2 hours to do something that should have taken 5 minutes All that after leaving Kmart sites because it would let me have something delivered! It said free delivery over $30 and every time I hit the delivery button it would kick it to store p/u and tell me I could p/u at a store a hundred miles from my house! How convenient Drive 200 miles to bur a 18$ rug makes sense! I was going to by well over a hundred $more in shirts for my son but I didn't want to be up all night long! Seriously guys your stores are shutting down if you don't do some thing quick with your on line and your repair services you will go belly up! Last month I had to have a service man out here 4 or 5 times to fix the darn water dispenser on my frigI In the amount of hours needed to be here waiting for service men to come look at it I got cancelled once because a service man called in sick and cancelled once because they said they didn't think I had received the needed part even though I called a couple days before my appt to let them know it was here, I could have bought a brand new refrigerator!!! So darn frustrating! They didn't compensate me a penny , didn't even send me a coupon heck they didn't even apologize! In fact the man that helped me because I was frustrated was very rude and hung up on me NOT COOL YEAH IM PRETTY MUCH DONE

by You Are An Idiot Sears

Went into Sears to pick up an order, that I had placed the blind. While I was there I saw a couple of socket sets that I wanted, so they had them online cheaper than the store has them and placed the order online. The order was in paced on hold because it was a Sunday past 3:00 pm. When I left my wife noticed the socket sets online even cheaper than they had showed earlier and I could actually get them from a store closer to me. I went online and canceled the socket sets that I had previously ordered, and called Sears on Monday to make sure they were canceled. They told me that the points would be returned to my account within 24 to 48 hours. That was 3 weeks ago and they still have not put my points back. I keep getting a run around and I was told that the store’s system has been down. I called the store and they told me that the system has been down for the past week. This is unacceptable and I want my points put back. With all the LIES and AGGRAVATION they should put extra points on my account. Sears has been a pretty decent company up until now . Very dissatisfied and disappointed

by Dawnyell Henriques

Next time I’ll just go with Home Depot or Lowe’s. Im upset because sears in misleading customers by allowing you to make a purchase of an item set up a delivery date and without any notice inconvience the customer by repeated dates changes without ever contacting the customer. People take off work etc to be available for a scheduled delivery that never happens. Then they offer you some weak excuse about the factory. The first item a refrigerator after 7 months of delays I never did receive it and was refunded my money. The second item a double wall oven I’ve had 5 schedule changes and they haven’t once contacted me by phone or by email. They just change the date without ever knowing if the customer is available, if your out of town, if you can take off work that day. These continuous unannounced delays make me think they don’t value me as a customer and I don’t think I will try and purchase anymore appliances from them. Stop advertising the item if you can’t deliver!