Defender Soft Token app not working? crashes or has problems?

Defender Soft Token Status

Published by Quest Software, Inc.

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Common dislikes about Defender Soft Token app

- Version 1.9 uses a high amount of iPhone battery (27%)

- Lacks the capability to turn off when not in use

- Some users prefer a better solution like Authenticator

- Some users have experienced dissatisfaction with the app

Have a Problem with Defender Soft Token? Report Issue

Common Defender Soft Token Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Defender Soft Token app on iOS and Android devices. Solve all Defender Soft Token app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Defender Soft Token iPhone Issues and Solutions

Defender Soft Token iOS app crashes, not working, errors
Defender Soft Token iOS app network issues
Defender Soft Token on iOS has black/white screen

Defender Soft Token Android App Issues and Solutions

Defender Soft Token has errors/crashing/not working
Defender Soft Token server network connectivity issues
Defender Soft Token has black screen

Defender Soft Token iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Defender Soft Token app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Defender Soft Token app crashes or not working on Iphone (iOS):

Close and restart the Defender Soft Token app on iPhone
Update Defender Soft Token app to the Latest Version for iOS
Uninstall and reinstall Defender Soft Token iPhone app
Update your iPhone to the latest iOS version

Fix Defender Soft Token on iPhone unable to connect to server/internet connection issues::

To resolve Defender Soft Token network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Defender Soft Token black/white screen (blank screen) on iPhone:

Follow the Defender Soft Token iOS app troubleshooting guide Here →

Defender Soft Token Android App Issues and Solutions

Fix Defender Soft Token not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Defender Soft Token app issues:

Force Stop the Defender Soft Token App
1. On android, goto "Settings" » click Defender Soft Token app. » click "Force Stop".

Update Defender Soft Token to the latest version on PlayStore

Clear Defender Soft Token App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Defender Soft Token app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Defender Soft Token.

Fix Defender Soft Token unable to contact server/ Defender Soft Token internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Defender Soft Token » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Defender Soft Token » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Defender Soft Token on android.

Solve Defender Soft Token black/white screens issue on Android:

Follow the Defender Soft Token android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Quest Software, Inc., developers of Defender Soft Token.

100% Contact Match

Developer: One Identity LLC.

E-Mail: [email protected]

Website: Visit Defender Soft Token Website

62.86% Contact Match

Developer: Crédit Agricole CIB

E-Mail: [email protected]

Website: Visit Crédit Agricole CIB Website

About this app

If you need to use two-factor authentication to access your business network and resources but don’t want to carry a second device, then this is the solution for you! The Defender Soft Token when used in conjunction with Defender enables you to use your iOS device as a token to enable two-factor authentication to your corporate network and resources.